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Customer Success Advocate
Motorola Solutions. Manage a portfolio of customers within an assigned region.
Tech Stack
Tools & technologiesCloudTableau
About the role
Key responsibilities & impact- Manage a portfolio of customers within an assigned region.
- Engage end users and key stakeholders to ensure our solutions are successfully onboarded and configured for real-world workflows.
- Ensure customers realize the full value of Motorola Solutions’ hybrid-cloud portfolio.
- Drive high adoption of licensed features, focusing on daily active usage and mission-critical workflows.
- Monitor account health via adoption, license activation, utilization, and customer feedback data.
- Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal.
Requirements
What you’ll need- Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or a related field; or equivalent practical experience.
- 3–5+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role.
- Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments.
- Experience driving product adoption, conducting regular customer reviews, and managing a book of business against specific KPIs (e.g., adoption, retention, satisfaction).
- Comfort using CRM and BI tools (e.g., Salesforce, Gainsight, Tableau, or similar) to monitor account health, user behavior, and adoption trends.
- Strong verbal and written communication skills, with the ability to translate data and product capabilities into clear customer value and recommended next steps.
- Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementTechnical Account ManagementProduct AdoptionKPI ManagementData Analysis
Soft Skills
CommunicationCollaborationProblem SolvingProactive Identification of Risks