Customer Success Advocate

Motorola Solutions

. Develop a trusted advisor relationship with customers, stakeholders, and executive sponsors to ensure they are leveraging the solution(s) to achieve full business value .

Posted 5/21/2026full-timeRemote • Alabama • 🇺🇸 United StatesSeniorLead💰 $100,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Develop a trusted advisor relationship with customers, stakeholders, and executive sponsors to ensure they are leveraging the solution(s) to achieve full business value
Serve as the voice of the customer, elicit and collect feedback to drive continuous improvement across all areas, including onboarding, training, and product development
Educate customers on new product features and capabilities
Partner with internal stakeholders to align account activities with the customer's business case and strategy
Coordinate and participate in regional customer / user group meetings, designed to drive product utilization, share best practices and to obtain feedback from customers
Monitor customer health, adoption, utilization, customer sentiment and other metrics across products and verticals, throughout the customers’ journey
Help negotiate and drive renewals. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
Utilize multiple tools to engage with customers both proactively and reactively
Achieve monthly, quarterly, and yearly goals and defined objectives related to customer adoption, retention, and renewals
Identify opportunities for expansion and cross-sell
Attend and participate in industry events and conference

Requirements

What you’ll need

7+ years of direct experience in public safety, emergency management, K12 operations or education, 911 communications, business continuity, security, or a related field
Experience utilizing, training, or providing software-as-a-service technology solutions designed to impact public safety
Strong presentation, excellent verbal and written communication skills with an ability to influence others
Fanatical about customer success and driving customer value
Strategically minded, self-starter with the ability to multitask, prioritize, and scale
Flexible, adaptable and collaborative team player with strong interpersonal skills
Experience working directly with customers and multiple project stakeholders
Takes pride in and exhibits high degree of ownership over their work
Proficiency in Microsoft Office and Google suite
Reside within the state of Alabama
Valid Driver’s License
Ability to travel up to 75%
Basic knowledge of CRM platforms (Salesforce), CS analytics platforms, mobile and software-as-a-service (SaaS) applications.
Must be able to obtain background clearance as required by government customer(s).
Legal authorization to work in the U.S. indefinitely is required.

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software-as-a-serviceCRM platformsCS analytics platformsMicrosoft OfficeGoogle suite

Soft Skills

presentation skillsverbal communicationwritten communicationcustomer successstrategic thinkingmultitaskingprioritizationcollaborationinterpersonal skillsownership

Certifications

Valid Driver’s License