Motive

Billing Specialist

• Oversee the billing status of accounts by researching and resolving any billing inconsistencies, errors, and assisting in clearing all lender requirements
• Analyze billing documents and other data for accuracy and completeness, acquiring missing or correcting data when necessary
• Create customized funding invoices specific to each lender for the VF deals, ensuring timely billing and accuracy.
• Escalating any discrepancies in documentation to the relevant departments.
• Collaborate cross functionally between Sales, CS, Accounts Management, and Order Management to resolve or expedite issues.
• Timely invoicing with accuracy.
• Handle all billing-related cases, especially concerns related to tax issues, lender fee issues, or VF Invoice adjustments.
• Manage the complete billing cycle, encompassing the identification and resolution of any related discrepancies or issues.
• Ensure proper period cut-off for month-end close procedures.
• Be the point person to answer billing-related support cases.
• Support vendor operations and address any related concerns.
• Work closely with other functional teams to ensure sales orders are fulfilled timely, resolve outstanding issues, and ensure data quality and accuracy
• Provide accurate and timely reporting.
• Generate reports based on specified needs
• Able to run audits, identify root causes and provide timely resolution
• Comfortable working with spreadsheets, internet applications, and ERP systems
• Maintain the integrity and accuracy of data while entering it into various electronic systems
• Evaluate the billing process and recommend improvements where possible
• Handle card and ACH chargebacks end-to-end, including intake, investigation, evidence packaging, representation, and outcome booking, ensuring adherence to network/bank timelines and Motive policies.
• Manage cancellations and early terminations, validating eligibility, coordinating with cross-functional stakeholders, and ensuring accurate billing adjustments, credits, and held-to-contract fees.
• Support Enterprise (ENT) billing by reviewing complex contracts, validating pricing and terms, and coordinating custom invoicing or schedules to ensure accurate and timely billing for strategic accounts.
• Perform billing audits and reconciliations (e.g., invoice vs. usage, GL tie-outs, partner funding files), identifying root causes of discrepancies and driving corrective actions with relevant teams.
• Maintain SOX-compliant documentation and audit trails for billing changes, refunds/credits, and write-offs, ensuring readiness for internal and external audits.
• Available to work US Hours 9 to 6

Senior Billing Specialist

Field Engineer

• Become the Subject Matter Expert on the Motive Hardware & Software Product Suite and deployment practices.
• Provide strategic onsite presence to install, supervise, troubleshoot, QA, and support Motive implementations.
• Build and deliver installation partner training content and certification programs.
• Train and certify third parties on Motive Installation Standards.
• Participate in New Product development (Alpha & Beta programs) by performing installation and testing to provide integral feedback.
• Contribute to the online installation help center by building and maintaining articles, how-to guides, and additional resources.
• Build and maintain a Hardware Lab for testing and using Motive products.
• Ensure onsite efficiency and safety at all times.

Account Executive

• Responsible for driving new business logos, while meeting or exceeding monthly revenue quotas
• Ability to lead all aspects of the sales cycle including prospecting, sales campaign/meetings, discovery, qualification, negotiation, and close
• Maintain a high level of outbound lead generation through cold calling and strategic outreach with consistent ability to hit KPI metrics
• Lead discovery calls, demos, and trials to understand the business challenges and goals of potential customers
• Work cross functionally and collaboratively with related departments (Sales Development, Sales Engineering, Customer Success, etc)
• Demonstrate a consistent attention to detail in accurate sales forecasting

Mid-Market Account Executive

Sales

• Support day-to-day commissions administration process including global monthly commission payout, manual adjustments, and exceptions
• Provide timely resolution for commission-related inquiries from plan participants including but not limited to system access issues, transaction disputes, credits, and payment calculations
• Validate data and quantify impact through data analysis and communicate proposed resolutions and timelines to leadership
• Participate in User Acceptance Testing (UAT) for system updates by validating and confirming desired results
• Track and report on the status of plan acceptance to ensure compliance and timeliness
• Own process of end-to-end of organization alignment (hierarchy, setup, and payouts)
• Offer cross-functional support to business partners as it pertains to data validation, data requests, and other various tasks
• Work with business partners and auditors on an ongoing basis for ad hoc requests, projects, and compliance audits

Lead Sales Compensation Analyst

Data Analyst

• Own end-to-end COGS and gross margin analysis for Motive’s hardware and software product lines — including vehicle gateways, dashcams, and a growing suite of software products
• Model cost-saving opportunities, build scenario analyses, and deliver recommendations on profitability levers directly to the CPO, CTO, and finance leadership
• Take ambiguous, high-stakes business questions from senior stakeholders — structure them, build the analysis, and walk into executive conversations with a clear point of view
• Partner closely with data engineering, finance, and product teams to understand cost drivers, surface insights, and influence roadmap and investment decisions
• Navigate messy, complex data environments — establish ground truth, build reliable datasets, and create durable analytical frameworks the broader team can build on
• Contribute to the operational rigor of the SA team: documentation, version control practices, and analytical best practices
• Operate with minimal supervision — you own your domain, manage your own priorities, and push work forward without waiting to be told what to do next

Senior Analyst, Strategic Analytics

Support Engineer

• Communicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn
• Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues
• Perform data analysis to assess the impact and prevalence of issues using analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo
• Determine how to resolve support issues by identifying changes needed in data, hardware, or processes, and applying them with minimal user disruption
• Determine root causes of errors/bugs using available data and tools, and report them to the Technical Leads
• Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and overall customer experience
• In-depth knowledge of Motive products and features, with expertise in navigating the Motive Front End Dashboard and Backend Console
• Build trusting relationships with customers through open and interactive communication over the phone, chat, and emails
• Provide constructive feedback and write Knowledge-base articles to share knowledge and support other team members

Technical Support Engineer

Engineer

• Own and drive the overall performance testing strategy: load, stress, soak, spike, endurance, and capacity testing
• Design and execute performance test scenarios using tools like JMeter, Gatling, k6, or Locust
• Provide guidance to other performance engineers
• Define, track, and report on solution performance KPIs (response time percentiles, throughput, error rates, resource utilization)
• Profile and tune Java/Spring Boot applications, diving deep into JVM internals, GC behavior, heap sizing, and thread pool performance
• Analyze and optimize messaging protocol performance (MQTT, STOMP): connection scaling, throughput, QoS impact, and session management
• Conduct capacity planning and dimensioning exercises, translating business growth projections into concrete infrastructure sizing recommendations
• Identify and resolve scalability bottlenecks across the full stack, from application code to container orchestration
• Tune Kubernetes performance (resource requests/limits, HPA/VPA, pod scheduling) across platforms such as k3s, OpenShift, EKS, and AKS
• Diagnose container-level issues including CPU throttling, OOM kills, and I/O contention
• Build and maintain observability dashboards using Prometheus/Grafana
• Integrate performance testing into CI/CD pipelines to catch regressions early
• Present findings and recommendations to engineering leadership, influencing architecture and infrastructure decisions
• Champion a performance-first mindset across teams

Senior Performance Engineer

Analyst

• Develop and lead strategic analyst relations programs
• Build and manage relationships with top analyst firms
• Lead analyst strategy for major company and product moments
• Develop and update analyst materials for briefings
• Own the strategy, preparation, and execution of analyst evaluations
• Turn analyst feedback insights into clear recommendations
• Partner with analysts to develop content supporting AEO program goals
• Measure the impact of analyst relations efforts

Head of Analyst Relations

• Own end-to-end COGS and gross margin analysis for Motive’s hardware and software product lines
• Model cost-saving opportunities and deliver recommendations on profitability levers
• Take ambiguous, high-stakes business questions from senior stakeholders and build the analysis
• Partner closely with data engineering, finance, and product teams
• Navigate messy, complex data environments and establish ground truth
• Contribute to the operational rigor of the SA team

Data Engineer

• Own the long-term vision, strategy, and roadmap for the Telematics data platform, balancing enterprise-grade reliability with feature innovation.
• Partner closely with R&D leads to solve core platform challenges and deliver enterprise-grade reliability for key data services.
• Lead defining and launching customer-facing Telematics APIs, webhooks, and data integrations for the Enterprise segment.
• Drive platform readiness for strategic initiatives, including international expansion.
• Collaborate with AI teams to make telematics data a core component of Motive's AI differentiation, including new analytics and automated workflows.
• Mentor and coach other Product Managers on the team to scale the product function within this critical domain.
• Serve as the central pillar of product leadership, wrestling with complex engineering challenges and driving alignment across the company.

Staff Product Manager, Data Platform

Product Manager

• Lead and manage products, ensuring exceptional end-user experiences
• Collaborate with cross-functional teams to understand customer needs, identify market opportunities, and develop growth strategies.
• Build and shape a high performing product team
• Conduct market and customer research to identify opportunities and challenges in diverse verticals
• Define clear product requirements based on a deep understanding of customer needs
• Work with GTM teams to develop sales strategies and marketing campaigns
• Analyze performance metrics to measure the success of product launches.

Director of Product, Workforce Management

• Drive new business by identifying, prospecting, and closing opportunities with new clients.
• Conduct discovery calls, product demos, and post-demo follow up.
• Manage a full sales cycle: lead generation, pipeline management, contract negotiation, and deal closure.
• Develop strong relationships with dealer principals, general managers and digital marketing leaders.
• Consistently achieve or exceed monthly, quarterly, and annual sales quotas.
• Stay current on industry trends, competitive landscape, and dealership technology needs.

• Prospect and win new Enterprise business through key executive relationships
• Ensure RFP wins and grow contractual-based business
• Partner with account team to optimize buying decisions
• Resolve problems and implement best solutions
• Work with technical resources to display integrations
• Effectively plan to meet and exceed business goals
• Develop understanding of technology platform and operations

Account Executive, Enterprise

• Prospect and win new Enterprise business through developing key executive relationships
• Harness key Executive relationships to ensure RFP wins and grow contractual-based business
• Partner with your account team and leverage customer analytics to optimize buying decisions
• Resolve problems by identifying issues and implementing solutions
• Work with technical resources to demonstrate product integrations
• Effectively plan to meet and exceed business goals and revenue quotas
• Develop a deep understanding of technology platform and market trends

Senior Billing Specialist

Field Engineer

Mid-Market Account Executive

Lead Sales Compensation Analyst

Senior Analyst, Strategic Analytics

Mid-Market Account Executive

Technical Support Engineer

Senior Performance Engineer

Head of Analyst Relations

Senior Analyst, Strategic Analytics

Staff Product Manager, Data Platform

Director of Product, Workforce Management

Account Executive

Account Executive, Enterprise

Account Executive, Enterprise – Southeast