Customer Support Specialist

Motive

Customer Support Specialist supporting US dealerships using Motive’s automotive website platform. Investigating integrations, APIs, data flows, and customer-reported technical issues.

Posted 9/2/2026full-timeRemote • Oklahoma • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical aptitude in customer support, with the ability to investigate and resolve issues across multiple systems. Proficient in utilizing customer support tools and maintaining documentation while fostering a customer-first approach.

Highest-signal resume keywords

Customer Support ExperienceTechnical Problem-SolvingFamiliarity With Customer Support SoftwareJavaScript And CSS ProficiencyExperience With Automotive Technology Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportProblem InvestigationData Flow AnalysisAPI TroubleshootingWebpage Element AdjustmentCustom Front-End ScriptingDatabase ManagementIntegration InstallationFeature Request TranslationDefect Reporting

Soft Skills

Customer-First ApproachHighly OrganizedSelf-MotivatedDetail-OrientedPositive Attitude

Tools & Technologies

PylonZendeskSlackGA4Tag ManagersAdvertising PixelsConversion Tracking

Industry Keywords

Automotive DealershipsVehicle InventoryInventory FeedsSaaS OrganizationFast-Paced Environment

About the role

Key responsibilities & impact

Serve as a frontline point of contact for dealership customers
Provide responsive customer support via email, phone, and Slack
Collaborate with teammates to manage a shared queue of incoming customer requests
Own cases from initial investigation through resolution
Document case details, next steps, and customer expectations
Assist dealership customers with adjusting webpage elements, updating data files, and installing and troubleshooting integrations
Use AI technologies to investigate issues involving data flows, databases, APIs, and third-party integrations
Translate customer feedback and reported issues into feature requests and defect reports for Product and Engineering teams
Maintain and evolve support resources and documentation
Participate as part of a small, focused team

Requirements

What you’ll need

2+ years of experience in customer support, technical support, or a similar customer-facing role within a fast-paced environment, software startup, or SaaS organization
Strong technical aptitude and ability to investigate problems across multiple connected systems
Customer-first approach to problem-solving with sound technical judgment
Highly organized, self-motivated, and detail-oriented, with strong follow-through
Familiarity with customer support software and tools such as Pylon, Zendesk, or similar
Positive attitude and willingness to learn and adapt
Availability to work 9:00 am–5:00 pm Pacific time, Monday through Friday
Must be a resident of the United States
Preferred: familiarity with GA4, tag managers, advertising pixels, and conversion tracking
Preferred: experience writing or modifying custom front-end scripts and styles using JavaScript, CSS, or similar web technologies
Preferred: experience with automotive dealerships, vehicle inventory, inventory feeds, or automotive technology systems

Benefits

Comp & perks

Motive contributes 100% of the cost of employees' health, dental, and vision insurance premiums
Motive covers 50% of dependents' insurance premiums
Remote work or in-person work in Oklahoma City
Fully distributed team across the US