Performance Manager, Team Lead

Motive

Performance Manager Team Lead coaching Customer Success Managers and managing dealership accounts. Driving retention, growth, onboarding, and product adoption for Motive, a dealership website platform.

Posted 8/22/2026full-timeRemote • Oklahoma • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within the automotive industry, with a strong focus on coaching, performance data analysis, and client relationship management. Proven ability to lead teams, drive retention and growth, and align solutions with client objectives.

Highest-signal resume keywords

Customer Success ManagementCoaching And MentoringPerformance Data AnalysisAccount ManagementClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance DataAnalyticsReportingAccount StrategyGoal SettingClient OnboardingKPI MonitoringProcess ImprovementTraining And DevelopmentRetention Strategies

Soft Skills

CommunicationCollaborationOrganizationFeedback DeliveryTeam Leadership

Tools & Technologies

Motive ToolsClient Management Software

Industry Keywords

Automotive IndustryDealership AccountsClient FeedbackAccount HealthGrowth Targets

About the role

Key responsibilities & impact

Coach and develop a team of Performance Managers
Give regular feedback on client communication, account strategy, and use of performance data
Run 1:1s and team meetings
Set goals and hold the team accountable to account health, retention, and growth targets
Onboard and train new Performance Managers, including shadowing client calls and reviewing early account plans
Partner with Senior leadership on hiring, capacity planning, and process improvements
Aggregate and prioritize client feedback and represent it to the Motive Product team
Own a reduced book of dealership accounts directly
Manage ongoing client communications, expectations, priorities, and follow-ups
Build trusted partnerships by understanding clients' goals, priorities, and business structure
Monitor client-site performance across automotive and digital KPIs
Align Motive’s solutions to client business objectives and performance goals
Drive expansion opportunities for Motive products and additional dealership-group sites
Support client onboarding and ongoing adoption of Motive’s tools and workflows
Lead application training sessions with client teams and key stakeholders
Share client feedback and performance insights with the Motive Product team

Requirements

What you’ll need

4+ years of experience in customer success, account management, or consulting within the automotive industry
Experience coaching or mentoring other CSMs, formally or informally
Track record of managing a large, complex book of dealership accounts with strong retention and growth results
Experience giving direct, constructive feedback and holding a team accountable to a high bar
Superior written and verbal communication
Comfortable working with performance data, analytics, and reporting
Skilled at teaching others to use performance data, analytics, and reporting
Highly organized and able to balance personal account ownership against team leadership responsibilities
Collaborative and comfortable working cross-functionally

Benefits

Comp & perks

Motive contributes 100% of the cost of employees' health, dental, and vision insurance premiums
Motive contributes 50% of the cost of dependents' health, dental, and vision insurance premiums
Remote or in-person work in Oklahoma City
Fully distributed team across the US