Moen

Sales Engineer

• Partner with the outside sales team to schedule and deliver customized product demonstrations to prospective customers
• Translate technical product features into business value and ensure alignment with end-user safety workflows
• Lead onboarding and training for new customers, ensuring seamless setup and adoption of the Connected LOTO solution
• Act as a subject matter expert on LOTO regulations (OSHA 1910.147) to educate customers and address compliance questions
• Gather customer feedback and influence product roadmap by identifying new features and solution improvements
• Document customer engagement activity in the CRM system and maintain a pipeline of opportunities
• Support RFPs, technical documentation, and marketing content to accelerate the sales process
• Collaborate cross-functionally with product, engineering, marketing, and sales leadership to refine strategy and drive growth
• Represent Master Lock at trade shows, conferences, and industry events

Technical Sales Engineer, Safety

• Support the go-to-market strategy for Master Lock's connected LOTO (Lockout Tagout) solution
• Lead technical sales demonstrations
• Shape customer onboarding experiences
• Act as the subject matter expert helping drive digital adoption in safety programs
• Gather customer feedback and influence product roadmap

SaaS Sales Engineer, Safety

Cloud Engineer

• Design, develop, and implement scalable and secure PaaS-based cloud architectures
• Architect and integrate AI/ML capabilities using Azure Cognitive Services, OpenAI, AI Builder, etc.
• Extend and customize Microsoft 365 tools (SharePoint, Teams, Power Platform)
• Support multi-cloud strategies and solution portability
• Implement DevOps practices and CI/CD pipelines
• Define and enforce security, compliance, and governance frameworks
• Engage with stakeholders, product owners, and technical teams

Cloud Architect

Full-stack Engineer

• Guide team in setting proper strategy to hone their mobile engineering craft and maintain their platforms from a technical perspective.
• Ensure alignment with company goals in the directions their teams are prioritizing focus.
• Work with product and design to balance goals of both areas clearly and ensure there is alignment on what the missions are and the right people are there to work on them.
• Coordinate scrum team moves and changes as needed, in both planning and execution.
• Develop and enforces best practices in applicable areas such as design reviews, documentation, CI/CD, automation, and usability testing.
• Provide mentoring and guidance for anyone in their organization.
• Remove roadblocks for teams, whether its acquiring hardware, improving processes, or anything we can positively change to increase our teams ability to deliver.
• Manage team performance and development through group discussions, 1 on 1s and other coaching opportunities as needed.
• Handle administrative tasks for contractors, vendors, and accounts as needed in coordination with leadership and managers.
• Anticipate future technological needs and direct enabling research to intersect upcoming product development projects.
• Lead the company through change by working with various organizational stakeholders in this unique intersection of IoT connected products and IT infrastructure.

Director – Mobile Software Engineering

Customer Support

• Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer.
• Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner.
• Navigates multiple databases across multiple systems to provide the quickest response to the consumer.
• Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen.
• Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy.
• Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department.
• Performs other duties and/or special assignments as needed.

Customer Service Representative

Support Engineer

• Spend time in the field with RM’s, RSRs, and customer stakeholders to observe workflows, identify pain points, and develop tools and methods that improve sales team efficiency and effectiveness.
• Oversee and execute Retail HubSpot processes and workflow including customer data management, project ticket tracking, dashboard creation, and reporting to ensure the sales team has access to critical store level insights.
• Develop and distribute key performance indicator (KPI) reports, project pipelines, and opportunity tracking to support strategic decision-making and drive incremental sales.
• Serve as the anchor and host for RVP and Market Walks, including agenda creation, data preparation, scheduling, logistics planning, and on-site coordination.
• Create and maintain onboarding materials and documentation to support new RSRs and ensure consistent training and integration into retail and our products.
• Identify and implement tools and processes that enhance the efficiency and effectiveness of the Retail Sales Team.
• Respond to sales inquiries related to reporting, program details, and product information, ensuring timely and accurate support.
• Act as a liaison between the sales team and other departments to foster strong working relationships and facilitate smooth information flow.
• Coordinate and communicate product and technical information requests to ensure accurate and timely responses.
• Assist in the development of professional documents using Microsoft Word, Excel, and PowerPoint to support business communications and presentations.

Retail Sales Support Analyst

• Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers across the U.S. and U.S. territories
• Provide empathetic, solution-oriented support for product, technical, and warranty issues
• Use tools and product knowledge to identify solutions for consumers, guiding them through repair or installation processes
• Maintain composure and professionalism while handling a high volume of inquiries
• Balance customer outcomes with company policies, seeking win-win resolutions
• Document call details, product issues, and troubleshooting steps accurately
• Meet daily productivity and service quality expectations
• Contribute to team goals and participate in learning opportunities
• Perform additional assignments or projects as needed

Bilingual Customer Service Representative, English/Spanish

Account Executive

• Support Sales growth across multiple product lines in your assigned territory
• Visit Home Depot and Lowe's retail locations regularly to build relationships and identify opportunities for growth
• Provide product knowledge and training to retail staff so they can confidently share brand benefits with customers
• Serve as the main point of contact for store staff and managers, helping them succeed with our products
• Make sure displays, signage, and pricing are accurate and set up on schedule in each store
• Partner with Pro Sales teams and distributor reps to drive awareness, support Pro-focused programs, and attend retail Pro Events
• Assist Retail In-Home Sales Consultants to help drive Repair & Replace business
• Plan your travel effectively while staying within budget and meeting sales goals
• Collaborate with distributor partners and internal teams to align on sales programs and new product launches
• Provide feedback to marketing and product teams on sales messaging, product performance, and point-of-purchase (POP) materials
• Support customer service by helping resolve claims and ensuring customer satisfaction
• Recommend changes to product assortment to match customer demand and increase sales
• Ensure stores maintain strong merchandising standards during each visit

Territory Sales Representative, Retail

Sales

• Successfully solicit sales of The House of Rohl products on a day to day basis
• Develop business relationships with existing Authorized showroom sales personnel, management, and ownership
• Preserve and improve these relationships to meet and exceed annual sales budgets, training goals, and display enhancements
• Prospect for new business development with non-authorized kitchen and bath dealers, plumbing wholesalers, distributors, builders, plumbers, designers and other relevant potential customers for House of Rohl products
• Develop and maintain relationships with the specification community, including Architects, Designers, Builders and the Hospitality Industry
• Meet or exceed mutually agreed upon sales budget targets and other annual goals
• Serve as a key point of contact for territory issue resolution needs as they arise
• Employ a sense of urgency to satisfactorily resolve issues based on best practices, direction of teammates in Customer Service, Technical, Sales Management, Marketing or Product Marketing
• Make recommendations for business development to grow market share and position
• Ensure our brands are represented to standard in customer showrooms

Luxury Sales Manager

Backend Engineer

• Design, build, and maintain scalable web applications and backend systems
• Play a key part in designing, building, and maintaining scalable web applications
• Collaborate closely with product managers and other engineers to translate business requirements into technical solutions
• Design and develop backend applications using modern web technologies
• Design and implement robust APIs and service layers that integrate data from internal and third-party sources
• Maintain clean, testable, and efficient code, adhering to best software engineering practices
• Monitor and optimize service performance
• Troubleshoot and debug issues across the stack, with a focus on integration and system-level concerns
• Proactively identify technical risks and bottlenecks, and develop mitigation strategies early in the development lifecycle
• Champion the use of modern development practices, including automated testing, CI/CD, and observability tools
• Mentor junior and mid-level engineers, conduct code reviews, and uphold coding standards
• Participate in Agile development processes, including sprint planning, retrospectives, and code reviews
• Stay current with emerging technologies and industry trends, and share insights to improve team tools and practices

Lead Backend Software Engineer

• Drive revenue and ensure customer satisfaction throughout Home Depot and Lowe's locations in assigned territory, representing Larson, Therma-Tru, and Fiberon brands
• Train, coach, and drive sales across Millwork, In-Home, and Pro sales departments
• Manage account relationships and provide support for the full product portfolio
• Build long-lasting relationships with key retail partners and execute product knowledge sessions to retail staff
• Implement sales initiatives to meet and exceed sales goals
• Regular daily travel and about 25% - 40% overnight travel
• Visit Home Depot and Lowe's retail locations regularly to build relationships and identify opportunities for growth
• Provide product knowledge and training to retail staff
• Serve as the main point of contact for store staff and managers
• Ensure displays, signage, and pricing are accurate and set up on schedule in each store
• Partner with Pro Sales teams and distributor reps to drive awareness, support Pro-focused programs, and attend retail Pro Events
• Assist Retail In-Home Sales Consultants to help drive Repair & Replace business
• Plan travel effectively while staying within budget and meeting sales goals
• Collaborate with distributor partners and internal teams on sales programs and new product launches
• Provide feedback to marketing and product teams on sales messaging, product performance, and POP materials
• Support customer service by helping resolve claims and ensuring customer satisfaction
• Recommend changes to product assortment to match customer demand and increase sales

Retail Sales Representative

Human Resources

• Act as a trusted advisor to leaders and HR on employee relations strategy, policy interpretation, and enforcement
• Oversee, and in some instances develop, human resources policies to drive consistency and compliance
• Create communications, training materials or other change management materials to educate on new and revised policies
• Lead the annual Handbook refresh process, including gathering stakeholder feedback, coordinating updates, and communicating changes
• Conduct or provide oversight and advice on internal investigations ensuring thoroughness, fairness, and legal compliance
• Remain current on local, state, and federal labor and employment laws and trends to ensure proactive compliance
• Provide expert guidance on corrective action and performance improvement plans
• Lead and participate in process improvement initiatives related to employee relations and HR strategy
• Collaborate with HRBPs and HR COEs to design and deliver training programs for HR, managers, and associates
• Support and contribute to the organization’s positive associate relations initiatives and union free strategies

Employee Relations Partner

• Advise enterprise clients on safety and security solutions through Commercial Distribution partners
• Identify and engage key stakeholders within Global 2000 End User companies to co-develop tailored safety and security strategies
• Consult on and implement Master Lock’s integrated safety and security solutions at an enterprise level
• Translate enterprise needs into actionable plans for field teams and ensure alignment and execution
• Establish strategic partnerships with C-suite stakeholders to align Master Lock’s solutions with enterprise-level safety and security objectives
• Expand solution adoption and maximize customer value through ongoing engagement and optimization
• Conduct discovery with prospective clients to uncover operational challenges and recommend tailored solutions
• Guide clients through the evaluation and adoption of SaaS-based safety solutions such as cLOTO
• Serve as a trusted advisor and subject matter expert on Master Lock’s integrated safety and security solutions
• Consult with clients to architect comprehensive solutions leveraging Master Lock’s full portfolio
• Collaborate with clients to design solution roadmaps and align on value-based outcomes
• Support internal teams by providing strategic insights and solution frameworks for enterprise opportunities
• Facilitate strategic discussions with senior leadership to align solutions with business goals
• Maintain detailed records of client engagements, solution designs, and implementation milestones in CRM
• Collaborate cross-functionally to ensure client needs are translated into effective solutions and support

SaaS Sales Manager, Safety

Outside Sales

• Drive revenue and ensure customer satisfaction across Home Depot and Lowe's locations in assigned territory
• Represent Larson, Therma-Tru, and Fiberon brands and support the full product portfolio
• Train and coach retail staff across Millwork, In-Home, and Pro sales departments
• Build and maintain long-lasting relationships with key retail partners (Home Depot, Lowe's)
• Visit retail locations regularly to identify growth opportunities and ensure merchandising standards
• Execute product knowledge sessions and ensure displays, signage, and pricing are accurate
• Partner with Pro Sales teams and distributor reps; attend retail Pro Events and support Pro-focused programs
• Assist Retail In-Home Sales Consultants to drive Repair & Replace business
• Plan travel effectively while staying within budget and meeting sales goals
• Collaborate with distributor partners and internal teams on sales programs and product launches
• Provide feedback to marketing and product teams on messaging, product performance, and POP materials
• Support customer service by helping resolve claims and recommending product assortment changes to increase sales

Territory Sales Manager, Retail

Manager

• Oversee an account base (Costco, Sam's Club, Target, Meijer, Menards, etc.) aiming to achieve assigned sales revenue and margin targets while managing within the expense budget
• Drive sales growth by maintaining and expanding existing business, collaborating across brick-and-mortar and online platforms, and pursuing new business opportunities
• Develop and maintain strong relationships with key influencers at each assigned account
• Act as a liaison between FBIN Security and account base, collaborating with Sales, Product, Channel, RGM, Operations, Marketing, and Finance
• Manage independent manufacturer sales reps and develop relationships with synergistic business partners
• Plan, create, and deliver comprehensive product line review presentations for each product category
• Optimize product transition costs including markdowns, buybacks, displays, returns, and logistics
• Communicate key initiatives that may impact the forecast and participate in monthly forecast meetings
• Utilize store visits, data resources, and networking to gain insights into competitors' strategies
• Serve as a resource for information on key customer initiatives and act as the voice of the customer
• Manage category-wide initiatives and rollouts, coordinating with customer in-store service teams and independent representative agencies
• Apply financial knowledge to achieve favorable outcomes and propose effective solutions based on facts and financial viability

National Accounts Manager

• Advise enterprise clients on safety and security solutions through Commercial Distribution partners
• Identify and engage key stakeholders within Global 2000 End User companies to co-develop tailored safety and security strategies
• Consult on and implement Master Lock’s integrated safety and security solutions at an enterprise level
• Translate enterprise needs into actionable plans for field teams and ensure alignment and execution
• Establish strategic partnerships with C-suite stakeholders to align Master Lock’s solutions with enterprise-level safety and security objectives
• Expand solution adoption and maximize customer value through ongoing engagement and optimization
• Conduct discovery with prospective clients to uncover operational challenges and recommend tailored solutions
• Guide clients through the evaluation and adoption of SaaS-based safety solutions such as cLOTO
• Serve as a trusted advisor and subject matter expert on Master Lock’s integrated safety and security solutions
• Collaborate with clients to design solution roadmaps and align on value-based outcomes
• Support internal teams by providing strategic insights and solution frameworks for enterprise opportunities
• Maintain detailed records of client engagements, solution designs, and implementation milestones in CRM
• Collaborate cross-functionally to ensure client needs are translated into effective solutions and support

Vertical Sales Manager, SaaS

• Represent and sell the luxury House of Rohl portfolio of products in assigned territory
• Build strong relationships with showroom partners, builders, architects, and the design community
• Lead territory growth efforts by developing new business opportunities and exceeding sales targets
• Ensure brand excellence across customers touch points and maintain professional representation of the company
• Perform all sales responsibilities and related functions within the assigned territory at direction of Regional Sales Manager
• Develop and maintain relationships with Authorized showroom sales personnel, management, and ownership
• Prospect for new business with non-authorized kitchen & bath dealers, plumbing wholesalers, distributors, builders, plumbers
• Develop and maintain relationships with the specification community including Architects, Designers, Builders and the Hospitality Industry
• Meet or exceed mutually agreed upon sales budget targets and other annual goals
• Act as key point of contact for territory issue resolution and coordinate with Customer Service, Technical, Sales Management, Marketing, or Product Marketing
• Make recommendations for business development to grow market share and position

Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer
Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner
Navigates multiple databases across multiple systems to provide the quickest response to the consumer
Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen
Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy
Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department
Performs other duties and/or special assignments as needed