Moen

Customer Support

• Deliver an exceptional consumer experience for luxury products
• Handle inbound consumer calls to troubleshoot and resolve product or technical issues
• Identify the root cause of issues and communicate effective solutions
• Read and interpret technical drawings and documentation
• Utilize available technology to assist consumers
• Manage challenging or sensitive consumer situations with professionalism
• Meet daily targets related to call quality and productivity
• Document consumer demographics and troubleshooting steps accurately
• Perform additional duties or special assignments as needed

Bi-Lingual Customer Service Representative

• Deliver an exceptional consumer experience for luxury products
• Handle inbound consumer calls to troubleshoot and resolve product or technical issues
• Identify root causes of issues and communicate effective solutions, ensuring consumer satisfaction
• Utilize available technology to assist consumers in identifying products and providing technical guidance on installation
• Manage challenging or sensitive consumer situations with professionalism
• Meet performance standards related to call quality and productivity
• Document consumer details and troubleshooting steps accurately as per company protocols
• Perform additional duties or special assignments as needed to support team goals

Customer Service Representative

• Lead and support a remote team of customer service and order management associates, fostering a collaborative, customer-focused, and solutions-oriented team environment.
• Oversee daily order management operations, including EDI and customer purchase order processing, ensuring accuracy, timely resolution of issues, and a seamless customer experience.
• Partner proactively with Sales, Pricing, Inventory, Transportation, Distribution, and other cross-functional teams to resolve order discrepancies and ensure alignment on customer requirements.
• Conduct root cause analysis on recurring order or process issues and partner with internal teams and strategic B2B customers to identify sustainable solutions and process improvements.
• Monitor operational performance and team effectiveness through reporting, KPI tracking, and workforce planning activities.

Customer Service Manager – B2B Operations

Outside Sales

• Grow and maintain strong relationships with Distributors, Dealers, and construction professionals to achieve sales, margin, and market share goals
• Expand brand presence in the region by optimizing local distribution
• Drive share gains and increase product awareness
• Collaborate closely with internal teams to implement promotions and programs
• Track KPIs and business performance
• Conduct Joint Business Planning (JBP) meetings with regional leadership and distributors
• Deliver engaging and informative product presentations to diverse audiences

Territory Sales Manager

Account Executive

• Maximize revenue and ensure customer satisfaction throughout retail locations in an established territory
• Train, coach, and drive sales revenue across Millwork, In-Home, and Pro sales departments
• Manage account relationships and provide support for the full Fiberon, Therma-Tru, and Fypon product lines
• Execute product knowledge sessions to retail staff and implement sales initiatives to meet and exceed sales goals
• Provide product knowledge and training to retail staff so they can confidently share brand benefits with customers
• Serve as the main point of contact for store staff and managers, helping them succeed with our products
• Ensure displays, signage, and pricing are accurate and set up on schedule in each store
• Partner with Pro Sales teams and distributor reps to drive awareness, support Pro-focused programs, and attend retail Pro Events
• Assist Retail In-Home Sales Consultants to help drive Repair & Replace business
• Plan travel effectively while staying within budget and meeting sales goals
• Collaborate with distributor partners and internal teams to align on sales programs and new product launches
• Provide feedback to marketing and product teams on sales messaging, product performance, and point-of-purchase (POP) materials
• Support customer service by helping resolve claims and ensuring customer satisfaction
• Recommend changes to product assortment to match customer demand and increase sales
• Ensure stores maintain strong merchandising standards during each visit

Field Retail Sales Representative

• Maximize revenue and ensure customer satisfaction throughout retail locations in the Pittsburg, PA territory
• Train, coach, and drive sales revenue across Millwork, In-Home, and Pro sales departments
• Manage account relationships and provide support for the full Fiberon/Therma-Tru/Fypon product line
• Drive top‑line sales across multiple product lines within your assigned territory
• Take a strategic, opportunity‑focused approach to calling on accounts and identifying growth opportunities
• Lead engaging sales training sessions
• Build strong relationships with store associates and management
• Ensure new and re‑merchandised stores are set on schedule with the right displays
• Grow Pro Business by partnering with Retail Pro Associates and distributor sales teams
• Support R&R revenue by developing and assisting Retail In‑Home Sales Consultants
• Monitor in‑aisle stock and recommend adjustments that maximize sales

Retail Sales Representative

Account Manager

• Grow and maintain strong relationships with distributors, dealers, and construction professionals
• Achieve and exceed sales, margin, and market share goals
• Optimize local distribution and drive brand presence in the region
• Conduct Joint Business Planning meetings with regional leadership and distributors
• Deliver engaging product presentations

Territory Manager

Sales

• Successfully drive sales of House of Rohl products through a variety of customer channels
• Meet and exceed sales budgets, display goals, and execute annual business plan and strategic initiatives
• Develop business relationships with showroom sales personnel, management, and ownership
• Prospect for new business development with relevant potential customers
• Develop and maintain relationships with the specification community
• Serve as a key point of contact for territory issue resolution needs
• Make recommendations for business development to grow market share

Luxury Sales Manager

• Develop and lead the Architecture & Design sales strategy across all Outdoors brands
• Create a unified approach for engaging architects, designers, and specification partners across brands and markets
• Identify market trends, customer insights, and specification opportunities that support long-term business growth
• Partner cross-functionally with Product Management, R&D, Engineering, Sales, and Marketing to align on customer needs and future product direction
• Help establish scalable processes and structure that support the continued growth of the A&D Sales function
• Lead, mentor, and support the team through collaboration, coaching, and ongoing development
• Foster an inclusive and relationship-focused team environment centered on shared success and customer partnership
• Build and maintain strong relationships with architects, designers, specification writers, and industry partners nationwide
• Leverage existing industry relationships and networks to expand specification opportunities and strengthen customer engagement
• Support account development efforts and help grow brand presence within commercial and residential design communities
• Serve as a player/coach by balancing leadership responsibilities with active customer engagement and project support
• Support specification activity through CRM management, project follow-up, and ongoing communication with the design community
• Deliver presentations and facilitate AIA-accredited continuing education programs for architects and designers

Senior Manager, Architecture and Design Sales

Ecommerce

• Partner with assigned accounts to support achievement of annual top-line sales plans on a quarterly, semi-annual, and annual basis
• Collaborate with retail partners and internal teams to develop account strategies and shared plans that support Moen product success
• Identify opportunities to deepen relationships and increase product visibility within existing accounts
• Coordinate and support marketing and promotional initiatives that help retailers effectively showcase Moen products
• Build and maintain strong, trust-based relationships with account stakeholders
• Gather and share insights on market trends, competitor activity, and customer experiences through supplier portals, store visits, sales data, and industry networking
• Support key ecommerce initiatives with assigned accounts and internal stakeholders including retail media, online marketplace coordination, content, and brand awareness efforts
• Serve as a trusted connection between customers and internal teams, sharing insights that help shape future opportunities
• Apply financial awareness to help identify opportunities that benefit both Moen and retail partners
• Share ideas for process improvements and collaborative solutions that enhance account support and operational efficiency
• Work closely with cross-functional partners to ensure smooth execution of customer programs, launches, and ongoing initiatives
• Foster positive customer relationships by providing responsive support, thoughtful communication, and dependable follow-through.

Account Manager – Retail eCommerce

• Maximize revenue and ensure customer satisfaction throughout retail locations in an established territory
• Training, coaching, and driving sales revenue across Millwork, In-Home, and Pro sales departments
• Manage account relationships and provide support for Fiberon, Therma-Tru, and Fypon product lines
• Conduct product knowledge sessions to retail staff and implement sales initiatives
• Partner with Pro Sales teams and distributor reps to drive awareness and support Pro-focused programs

• Deliver an exceptional consumer experience for luxury products that fosters positive, unsolicited "word of mouth" promotion for House of Rohl products
• Handle inbound consumer calls to troubleshoot and resolve product or technical issues
• Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction
• Ability to read and interpret technical drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions
• Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on installation, repair, and the use of service kits or products
• Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and House of Rohl
• Ensure composure and professionalism in all interactions, even in high pressure or complex situations
• Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures
• Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols
• Perform additional duties or special assignments as needed to support team goals and operational requirements

• Deliver an exceptional consumer experience for luxury products that fosters positive, unsolicited "word of mouth" promotion for House of Rohl products.
• Handle inbound consumer calls to troubleshoot and resolve product or technical issues.
• Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction.
• Ability to read and interpret technical drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions.
• Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on installation, repair, and the use of service kits or products.
• Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and House of Rohl.
• Ensure composure and professionalism in all interactions, even in high pressure or complex situations.
• Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures.
• Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols.
• Perform additional duties or special assignments as needed to support team goals and operational requirements.

Product Specialist

• Deliver an exceptional consumer experience for luxury products that fosters positive, unsolicited "word of mouth" promotion for House of Rohl products.
• Handle inbound consumer calls to troubleshoot and resolve product or technical issues.
• Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction.
• Read and interpret technical drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions.
• Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on installation, repair, and the use of service kits or products.
• Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and House of Rohl.
• Ensure composure and professionalism in all interactions, even in high pressure or complex situations.
• Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures.
• Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols.
• Perform additional duties or special assignments as needed to support team goals and operational requirements.

Bi-Lingual Customer Service Representative

Customer Service Representative

Customer Service Manager – B2B Operations

Territory Sales Manager

Field Retail Sales Representative

Retail Sales Representative

Territory Manager

Luxury Sales Manager

Senior Manager, Architecture and Design Sales

Account Manager – Retail eCommerce

Field Retail Sales Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Product Consultant