Bi-Lingual Customer Service Representative

Moen

Bilingual Customer Service Representative supporting luxury brands in a remote customer service role. Handling consumer inquiries, troubleshooting, and maintaining service quality for the House of Rohl portfolio.

Posted 5/30/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$25 per hourWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Deliver an exceptional consumer experience for luxury products
Handle inbound consumer calls to troubleshoot and resolve product or technical issues
Identify the root cause of issues and communicate effective solutions
Read and interpret technical drawings and documentation
Utilize available technology to assist consumers
Manage challenging or sensitive consumer situations with professionalism
Meet daily targets related to call quality and productivity
Document consumer demographics and troubleshooting steps accurately
Perform additional duties or special assignments as needed

Requirements

What you’ll need

High school diploma or equivalent
2+ years of experience in a contact center or fast-paced customer service environment
Bilingual fluency in English and French
Strong verbal and written communication skills
Proficiency with Microsoft Office applications, including Outlook and Word
Ability to remain focused and attentive in a fast-paced work environment
Demonstrated flexibility, teamwork, and a positive attitude
Must meet remote work requirements, including internet speed standards, background screening, and maintaining a safe, secure workspace in accordance with the Remote Work Policy
Preferred: Associate’s or Bachelor’s degree
Preferred: Experience with ERP systems such as SAP or Oracle
Preferred: Experience using Microsoft Teams

Benefits

Comp & perks

Health plans
Product discounts
Employee Resource Groups (ERGs)
Annual bonus plan based on performance
Role-based sales incentive plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical troubleshootingreading technical drawingsdocumenting consumer demographicscall quality managementproductivity targetsbilingual fluencyexperience with ERP systemsMicrosoft Office proficiencyMicrosoft Teams usage

Soft Skills

communication skillsprofessionalismflexibilityteamworkpositive attitudefocusattention to detail

Certifications

high school diplomaAssociate’s degreeBachelor’s degree