Customer Service Representative

Moen

Customer Service Representative assisting luxury product inquiries while providing technical support. Manage consumer calls, troubleshoot, and deliver exceptional support in a fast-paced contact center environment.

Posted 5/30/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$25 per hourWebsite

About the role

Key responsibilities & impact

Deliver an exceptional consumer experience for luxury products
Handle inbound consumer calls to troubleshoot and resolve product or technical issues
Identify root causes of issues and communicate effective solutions, ensuring consumer satisfaction
Utilize available technology to assist consumers in identifying products and providing technical guidance on installation
Manage challenging or sensitive consumer situations with professionalism
Meet performance standards related to call quality and productivity
Document consumer details and troubleshooting steps accurately as per company protocols
Perform additional duties or special assignments as needed to support team goals

Requirements

What you’ll need

High school diploma or equivalent
2+ years of experience in a contact center or fast-paced customer service environment
Bilingual fluency in English and French
Strong verbal and written communication skills
Proficiency with Microsoft Office applications, including Outlook and Word
Ability to remain focused and attentive in a fast-paced work environment
Demonstrated flexibility, teamwork, and a positive attitude.

Benefits

Comp & perks

Robust health plans
Product discounts
Numerous ERGs (Employee Resource Groups)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

bilingual fluencyMicrosoft OfficeOutlookWord

Soft Skills

communication skillsproblem-solvingprofessionalismflexibilityteamworkpositive attitudeattention to detailconsumer satisfaction

Certifications

high school diploma