Mento

Operations

• Serve as the primary point of contact for coach inquiries regarding Mento tools, member questions, logistics, and schedules
• Maintain and develop coach community resources
• Communicate strategic information about members and partners to drive coach success
• Own the operational processes for coach onboarding, offboarding, and transitions
• Coordinate training schedules and logistics to optimize participation
• Design and implement scalable processes that enhance efficiency
• Oversee recruiting operations, adapting AI technologies to establish efficient processes
• Interview candidates to assess on culture fit, capacity, and growth mindset
• Create an always on candidate pipeline while prioritizing forecasted coach needs
• Partner with the Head of Coaching to develop scalable training formats to alleviate facilitation constraints and coach candidate availability
• Organize and monitor coach performance metrics
• Use data storytelling to demonstrate impact and inform strategic decisions
• Implement feedback loops with the coach community
• Act as a thought partner in driving the coaching business forward
• Identify, implement, and measure key initiatives to improve coach experience & NPS
• Collaborate cross-functionally to influence roadmap priorities
• Represent the coach perspective in product and process decisions

Coach Operations Manager

Business Development Rep

• Review any new inbound leads coming from things like webinar or roundtable registrations, content downloads, and demo requests. Reach out to leads that fit within our ICP to schedule intro calls.
• Reach out (email and LinkedIn) to HR and talent development leaders in a given market to drive attendance to an upcoming dinner we are hosting.
• Research prospects that fit within our ICP to do outbound to in the afternoon.
• Outbound (email, calling, LinkedIn) to decision makers at ICP target accounts.
• Conduct discovery calls and/or demos with prospects to qualify leads.
• Use tools like LinkedIn, leverage our Mento community, and get creative to find connections within our ICP target accounts. Ask for introductions to those connections.

Business Development Representative, BDR

Account Executive

• Build and manage a healthy pipeline of opportunities (Pipeline Management)
• Meticulously manage the sales process from qualification to close (Deal Execution)
• Establish and foster community within the HR space by creating relationships and attending/organizing events
• Attend and host events (dinners, conferences, happy hours, virtual events) to connect with prospects
• Continuously generate pipeline through outreach and creative techniques
• Create outstanding first impressions as prospects' initial point of contact (Represent our Brand)
• Contribute to sales strategy and evolve Mento's GTM playbook
• Collaborate cross-functionally with marketing, product, coaching, and other teammates
• Experiment with new techniques and practices to drive growth

General Counsel

• Form 1:1 partnerships with Mento members to help them identify & track clear goals, become better leaders, communicate more effectively, and problem-solve work issues
• Provide 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools
• Participate in Mento’s ICF-certified coach training program prior to working with members and attend ongoing training sessions
• Communicate with members via Mento email or chat between sessions
• Be an integral member of the Mento coaching community by sharing coaching tools and insights to enhance coaching practices
• Act as an ambassador of the Mento community by acting with kindness, respect, and empathy

Coach, Chief Legal Officer / General Counsel

Customer Success Manager

• Report to the VP of Customer Experience and serve as Mento's first Customer Success Manager
• Manage 40 partner accounts immediately, scaling to 65+ by the end of 2026
• Own partner accounts from program launch through renewal, serving as the trusted advisor to HR leaders and talent development teams
• Conduct and present partner-specific Baseline Reviews and Impact Reviews to demonstrate measurable coaching outcomes and business ROI through data analysis
• Drive expansion revenue by identifying opportunities for additional cohorts, coaching levels, and program extensions; own the contract renewal process
• Build authentic relationships with HR partners and help them champion coaching culture to maximize impact and adoption
• Analyze and monitor member engagement across partner organizations, proactively addressing participation and driving utilization
• Multi-threaded relationship building across HR, talent development, and senior stakeholders
• Align with broader talent strategies to position Mento as an integral partner by creating compelling ROI narratives for executive stakeholders
• Establish CSM best practices, create scalable processes, and build partner success playbooks for HR and talent development audiences
• Work closely with Coaching and Member Experience teams to ensure seamless member-coach-partner experience
• Facilitate partner customizations including goal alignment, cohort launches, reporting preferences, and communication cadences
• Maintain accurate records in HubSpot and all tracking systems for strategic planning and reporting
• Support sales team with HR-focused proof points, case studies, and references; capture market insights based on partner feedback and trends
• Champion AI integration strategically into the CSM role to drive productivity gains and promote technology adoption and workflow transformation
• Serve as voice of the customer internally to ensure partner needs drive strategic decisions

Founding Customer Success Manager

People Operations

• Provide 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools.
• Participate in ongoing training sessions to improve coaching abilities and skills.
• Communicate with members via your Mento email or via chat in the Mento App in between sessions.
• Be an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love.
• Act with kindness, respect, and empathy as an ambassador of the Mento community.

People Operations Coach – SVP or C-suite

Designer

• Launch Support: Create compelling marketing materials for Moments rollout including landing pages, presentations, and promotional assets
• Address UI bugs and implement fast-follow improvements to ensure seamless user experience
• Support go-to-market design needs and collaborate on launch strategy execution
• Design new features and improvements for our AI coaching platform
• Collaborate closely with product team, CEO, and leadership on design reviews and strategic decisions
• Support build and launch execution with design specifications and assets
• Provide rapid prototyping and testing support to validate design concepts quickly
• Execute on meeting follow-ups and design iterations with quick turnaround times
• Incorporate user feedback into design improvements and refinements