Mid-Market Customer Success Manager

Mento

Customer Success Manager managing coaching partnerships at a rapidly growing remote-first company. Focused on engagement, renewals, and strategic partner relationships.

Posted 7/28/2026full-timeRemote • California, New York • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in customer success and account management within B2B SaaS environments, with a strong focus on driving engagement and revenue growth. Possesses operational sharpness and the ability to navigate ambiguous situations while building strong relationships with HR, L&D, and People Ops stakeholders.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementB2B SaaS ExperienceRevenue ExpansionStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Operational SharpnessHigh OwnershipCommercial Orientation

Industry Keywords

HRL&DPeople OpsCoachingPartner Touchpoints

About the role

Key responsibilities & impact

Own your portfolio.
Drive utilization and engagement.
Lead renewals and expand revenue.
Run high-quality partner touchpoints.
Build the internal case for your partners.
Improve the systems you inherit.

Requirements

What you’ll need

6-10 years in customer success or account management at a B2B SaaS or tech company.
You've worked with HR, L&D, or People Ops stakeholders.
You're commercially oriented.
You're operationally sharp.
You understand what makes coaching transformational.
You operate with high ownership in ambiguous environments.

Benefits

Comp & perks

Fully Remote, with preference of NY, LA, or SF
Competitive salary and equity
Medical, dental, vision, and a 401k plan
Unlimited vacation (we actually mean this)
$500 home office stipend
Access to your own Mento Coach