Memorial Hermann Health System

Support Engineer

• Responsible for validating data collected through clinical documentation is sound, relevant, accurate, and reliable.
• Assist clinicians with workflow and process analysis that align with the strategic plan, leveraging available resources, metrics, benchmarks, and system standards.
• Manage customer expectations and align their strategic initiatives with Solution Segments in ISD.
• Document process and workflow presenting them as educational materials.
• Provide hands-on end-user support and assist with system-related issues, develop reports, facilitate meetings, and help drive process improvements.

Clinical Information Analyst – Physician Support

Customer Support

• Consulting, coaching, and training department leaders and employees on customer experience needs
• Collaborating with internal stakeholders on leveraging customer experience data
• Conducting onsite observations and facilitating customer service training
• Presenting findings and recommendations to frontline team members and senior leadership
• Analyzing customer experience data for actionable insights
• Supporting operational leaders in developing strategies that enhance satisfaction
• Creating content for customer experience training

Customer Experience Training Specialist

Speech Pathologist

• Responsible for the evaluation and rehabilitation of patients of all ages with communication and oral-pharyngeal disorders of functional or neurological origin
• Facilitate the development and maintenance of human communication and swallowing ability
• Document findings, progress and instruction to patients and caregivers
• Assist Level II or III speech pathologists with program development and provide training and guidance to students, interns, and other staff.

Neuro Speech Pathologist – Travel Position

Business Intelligence Developer

• Serve as an integral member of the Analytics Team, responsible for creating advanced, information-based, business intelligence deliverables.
• Provide domain expertise in clinical, consumer experience, finance, human resources, marketing, medical insurance, operational effectiveness and/or supply chain.
• Communicate insights and opportunities to leadership and analytical needs to technical teams.
• Procure and integrate the data sources necessary to analyze and deliver analytics tools that meet customer objectives.
• Translate complex business requirements into actionable analytics through advanced SQL development and reporting solutions.
• Act as analytics domain expert and mentor to others supporting projects beyond specialized domain.

Senior Specialized BI Analyst

General

• Provide high quality medical nutrition therapy to patients and clients
• Assessment of nutritional needs, provision of medical nutrition therapy and nutrition education
• Function on a multi-disciplinary team as a resource to the physician staff and others
• May participate in community service by providing nutrition education to various groups or individuals outside the hospital

Pediatric Outpatient Telehealth Dietitian

• Provide high quality medical nutrition therapy to patients and clients
• Assess nutritional needs, provide medical nutrition therapy and nutrition education
• Collaborate on a multi-disciplinary team as a resource to physician staff and others
• Participate in community service by providing nutrition education to groups or individuals
• Provide virtual nutrition counseling sessions to pediatric patients at the Wellness Clinic.

Pediatric Outpatient Dietitian

Auditor

• Lead multiple reviews/audits of healthcare coding, billing, documentation, and operations
• Develop methods for monitoring integrity of processes and systems
• Conduct compliance risk assessment processes
• Identify and recommend corrective actions
• Prepare detailed reports and presentations for leadership
• Respond to compliance inquiries and conduct investigations
• Maintain knowledge of current compliance requirements

Senior Corporate Compliance Auditor – Hybrid

Medical Billing and Coding

• Responsible for reviewing clinical documentation and diagnostic results to extract data and apply appropriate ICD-10-CM/CPT4 codes
• Accurately code conditions and procedures as documented in the ICD-10-CM Official Guidelines for Coding and Reporting
• Assigns codes for diagnoses, treatments, and procedures for outpatient encounters
• Utilizes coding principals and reimbursement expertise to assign appropriate ICD-10-CM diagnoses, CPT 4, E&M Levels and modifiers
• Reviews documentation to extract and enter data for other abstracting fields
• Follow coding compliance policies and procedures affecting the coding process

Coder II

Account Manager

• Position is responsible for the timely collection of third party and private pay receivables
• Reviews incoming correspondence and takes appropriate action
• Responds promptly to inquiries
• Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary
• Updates account information accordingly
• Documents communications accurately and completely
• Serves as a mentor and resource for less experienced staff
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues

Patient Account Representative – Claims Follow Up

• Provide analytical tools that drive insights
• Lead projects with customers and Analytics Team members
• Deliver relevant analytics tools to meet customer objectives
• Troubleshoot complex technical problems
• Develop and deliver data-driven solutions supporting Population Health and Value-Based Care

Lead Technical BI Analyst

• Create advanced business intelligence deliverables supporting organizational leaders
• Provide domain expertise in clinical, finance, marketing, and operational areas
• Deliver relevant analytics tools to meet customer’s objectives
• Develop and support reporting and dashboard solutions driving performance initiatives

Data Scientist

• Leads the analysis of complex and unstructured data sets using advanced statistical methods for use in data driven decision making.
• Responsible for leading cross-functional teams and providing in-depth data insights for complex business problems approached with advanced analytic techniques.
• Manages engagement with internal customers on small and medium sized projects.
• Typically reports to the Manager of Data Science.
• Develops custom data models and algorithms to apply to data sets.
• Provides findings and analysis for use in decision making.

Lead Data Scientist

• Position is responsible for consulting, coaching and training department leaders and employees within specific care delivery sites on customer experience needs
• Responsible for collaborating with internal stakeholders on leveraging customer experience data to support enhancements to the customer experience
• This role typically reports to the Director, Business Unit Customer Relationship Management
• The Customer Experience Training Specialist partners with leaders across ambulatory and outpatient care settings to drive improvements in the patient experience through data analysis, coaching, training, and process improvement initiatives
• This role leverages patient feedback and customer experience metrics to identify trends, provide actionable insights, and support operational leaders in developing strategies that enhance satisfaction and service excellence
• The consultant conducts onsite observations, facilitates customer service training for new and existing staff, and presents findings and recommendations to audiences ranging from frontline team members to senior leadership.

• Lead Technical Business Intelligence Analyst in Analytics Team
• Provide analytical tools to organizational leaders
• Manage complex data extracts and data integration

Risk

• Responsible for the organization, analysis and management of all Risk Management activities
• Identify, prevent and manage clinical and non-clinical risks
• Day-to-day administration of the risk management program
• Build effective relationships and establish credibility with staff, senior management, physicians, patients and visitors
• Advance the risk management objectives
• Assure compliance with regulatory mandates and standards
• Improve patient safety and quality of care
• Protect organizational assets
• Act as a subject matter expert, resource, internal consultant, and educator for risk management issues
• Full responsibility for day to day operations of the risk management program
• Accountable for identifying strategies and solutions to enhance the healthcare operations environment
• Initiate techniques to reduce exposures to risks inherent in such environment.
• Support facility risk assessments
• Provide consultation and assistance to facility leadership, staff, and physicians on day to day risk management issues
• Review and triage all occurrence reports in Variance Reporting System (VRS)
• Analyze occurrence data, claims data, and other data sources for risk related trends

Clinical Information Analyst – Physician Support

Customer Experience Training Specialist

Neuro Speech Pathologist – Travel Position

Senior Specialized BI Analyst

Pediatric Outpatient Telehealth Dietitian

Pediatric Outpatient Dietitian

Senior Corporate Compliance Auditor – Hybrid

Coder II

Patient Account Representative – Claims Follow Up

Lead Technical BI Analyst

Senior Specialized BI Analyst

Lead Data Scientist

Customer Experience Training Specialist

Lead Technical BI Analyst

Risk Manager