Memorial Hermann Health System

Customer Support

• Handles phone inquiries efficiently and timely while adhering to stat/metric expectations.
• Obtains demographics, financial information, and payments when needed from caller.
• Enters information into computer system with a high degree of accuracy including precise documentation.
• Schedules online appointments for our Memorial Hermann Physician networks.
• Interprets details and registration needs for numerous events and campaigns including patient/customer outreach.
• Monitors, reviews, and resolves patient registration or physician information concerns.
• Offers similar or complementary services to customers to maximize revenue and patient experience.
• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing resolutions and/or escalating unresolved problems.
• Complies with all HIPAA Regulations.
• Communicates in an effective and professional manner with team members, Physicians and their office staff, ancillary departments, as well as patients and their families (all of Memorial Hermann’s customers).
• Adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including: time management, supply management, productivity, and accuracy of practice.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Call Center Customer Service Representative

Supply Chain

• Provide finance based analytical support to Supply Chain Management
• Assist in the documentation or analysis of simple financial analysis projects
• Support the review of annual supply expense spend across Memorial Hermann
• Analyze monthly supply expense including budget to spend and supply cost unit of service
• Identify supply chain expense savings opportunities related to standardization, contract compliance, and order behavior

Supply Chain Value Analyst

Security Engineer

• Assists with the protecting, securing and promoting safety and security at a Memorial Hermann Hospital campus.
• Monitors assigned areas in a manner assuring maximum visibility of the security presence.
• Post in assigned area or conduct patrols in vehicle or on foot.
• Ensures security of all designated areas and access points, control vehicular access to buildings and parking areas.
• Identify and report all fire and safety hazards, suspicious activities, or breaches of security.
• Controls access of areas and of materials by administering and enforcing building visitor and materials pass programs.
• Responds to all security and emergency situations as dispatched or assigned; assist patients, visitors and staff by answering questions and by providing escorts, directions, and vehicle assists.
• Completes and submits required security reports and activity logs within assigned shift; properly operate and care for Security equipment; maintain knowledge of location and operation of emergency systems and equipment.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization.

Security Officer

Medical Billing and Coding

• Responsible for reviewing clinical documentation and diagnostic results to extract data
• Apply appropriate ICD-10-CM/CPT4 codes and modifiers for billing
• Accurately code conditions and procedures according to ICD-10-CM Official Guidelines for Coding and Reporting
• Follow coding compliance policies and official coding guidelines
• Ensure safe care to patients and abide by relevant policies and procedures
• Promote individual professional growth and development by meeting education and skills competency requirements

Coder II – Pro-fee Inpatient Hospitalist

Financial Planning and Analysis

• Responsible for overseeing financial operations, including the development of policies and procedures, establishment of internal controls, and adherence to corporate standards.
• Participates in the strategic development and implementation of financial plans involving operational budgeting, reimbursement strategies, long range financial planning, cost accounting, and financial analysis.
• Develops, recommends, implements and monitors corporate financial policies and procedures, and establishes internal controls to safeguard the assets of the Corporation.
• Directs or participates in annual audit process.
• Coordinates and develops plans with external auditors; supervises development of lead schedules and supporting schedules for auditors; monitors progress; generates financial statements for inclusion in audit report.
• Directs annual budget process for facilities and/or system-wide.
• Approves monthly financial statements and accompanying documents; coordinates financial information for Board of Directors meetings.
• Coordinates all external financial reporting and tax reporting; distributes audited financial statements and interim financial results as needed/required by external sources.
• Directs and monitors financial programs ensuring available funds are invested to optimize earnings for the organization.
• Manages available working capital at adequate levels.
• Provides assistance and documentation for staff in completion of their assignments; ensures adherence to internal control procedures.

Director, Financial Services – TIRR/Katy Rehab

Recruitment

• Performs patient care activities, including but not limited to identifying and responding to abnormal findings, appropriately escalating changes in the patient’s condition to the nurse, and activities of daily living (ADL’s).
• Provides assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity
• Responsible for timely and accurate documentation of information.
• Should appropriately report any unusual changes or findings to the nurse.
• Assists in the maintenance of a safe and clean working environment.
• Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization.
• Obtains and prepares laboratory specimens as prescribed within the scope of the role.
• Helps orient new employees as appropriate.

Call Center Customer Service Representative

Supply Chain Value Analyst

Security Officer

Coder II – Pro-fee Inpatient Hospitalist

Director, Financial Services – TIRR/Katy Rehab

PCT, Central Staffing