Patient Access Representative II – Insurance Verification

Memorial Hermann Health System

Patient access representative verifying insurance, scheduling appointments, and posting payments for Memorial Hermann patients. Supporting compliant, accurate, and compassionate healthcare access.

Posted 9/2/2026full-time🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, insurance verification, and compliance with medical necessity standards while providing compassionate support to patients and collaborating effectively with healthcare teams.

Highest-signal resume keywords

Patient Appointment SchedulingInsurance VerificationMedical Necessity ComplianceCustomer Service ExperienceProficient Typing Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient DocumentationPayment ProcessingData EntryFinancial Information CollectionEligibility Screening

Soft Skills

Multi-taskingProfessional CommunicationMentoringCompassionate Care

Tools & Technologies

Compliance SystemComputer System

Industry Keywords

HealthcarePatient AccountsHospital SettingQuality-of-Service Requirements

About the role

Key responsibilities & impact

Schedule patient appointments and enter required information accurately and timely in the computer system
Obtain demographic, insurance, and financial information from patients or guarantors
Explain required forms and obtain necessary signatures
Ensure medical necessity compliance by obtaining data, reviewing the Compliance System, communicating information, and obtaining signatures
Collect patient liability, establish payment arrangements, discuss payment options, and screen for eligibility
Verify insurance eligibility and benefits and complete notifications and authorizations within required timeframes
Post payments and generate appropriate patient receipts
Monitor, review, and resolve patient account issues on assigned reports
Communicate professionally with physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, patients, and families
Complete thorough and accurate documentation
Adhere to Memorial Hermann policies, procedures, safety standards, budgetary specifications, time management, supply management, productivity, and quality-of-service requirements
Support department-based goals and serve as a preceptor, mentor, and resource to less experienced staff
Create compassionate and personalized experiences for patients and colleagues
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED preferred
Two (2) years of experience in a hospital or customer service setting
Ability to multi-task
Proficient typing/keyboarding skills
No licenses/certifications required

Benefits

Comp & perks

Mandatory/continuing education
Skills competency development
Professional growth and development opportunities
Mentoring and preceptor opportunities