Medline Industries, LP

Customer Support

• Engage with customers through various channels (phone, email, chat, or in person) in a friendly, empathetic, and professional manner to understand their needs and concerns.
• Collaborate effectively with colleagues, sharing knowledge and insights to provide consistent and exceptional customer service
• Resolve customer inquiries, concerns, or complaints effectively, striving for first-contact resolution.
• Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate information and guidance to customers.
• Analyze customer issues and provide creative solutions to meet their needs while adhering to company policies and guidelines.
• Accurately document customer interactions, including issues and resolutions, according to Medline’s database and contact center platforms.
• Gather and relay customer feedback to relevant departments for continuous improvement of products and services.
• Work effective with intercompany departments to ensure a consistent and high-quality customer experience with smooth customer orders, product flow, shipping issues and/or other inquiries

Bilingual Customer Service Associate

Account Executive

• Growing and developing a territory of residual based medical supplies
• Selling disposables, exam gloves, point of care tests, capital and diagnostics
• Building relationships with physician offices and hospital based practices
• Making new calls daily to develop new customers
• Working with manufacturers to present products to the physician community
• Preparing and delivering quotations for product
• Developing long term relationships with customer base
• Preparing and maintaining a territory plan
• Training and learning new items to present to customers

Sales Representative, Physicians Office

Collections

• Responsible for the reconciliation and collection activity for complex high-profile accounts
• Assess customer's needs and reconcile issues
• Identify and manage Credit Risk
• Responsible for mentoring and coaching the Collections team
• Review and analyze various accounts receivable reports
• Evaluate blocked orders
• Identify and manage credit risk
• Review contracts and confirm applicable terms
• Facilitate conference calls with Sales, customers, and other stakeholders
• Collaborate with Sales for monthly account reviews
• Collect and analyze accounts receivable data
• Train and mentor team members on policies, procedures, and best practices

Senior Collections Specialist

QA Engineer

• Manage quality and compliance for applicable products and processes
• Ensure quality and regulatory compliance with applicable regulations
• Act as a liaison with Divisions, Suppliers, Manufacturing, and Operations
• Manage complaints and develop new approaches to solve problems
• Identify and manage execution of continuous improvement projects
• Ensure all quality issues are resolved to customer satisfaction

Manager, Quality Assurance – Audit Sterilization/Micro

Account Manager

• Manage relationships with existing accounts
• Generate revenue on assigned accounts
• Create demand for products and services

Account Manager – Ambulatory Surgery

• Calling on all departments within the hospital lab
• Selling Laboratory Consumables and Capital Equipment
• Drive sales growth on all lab product categories
• Collaboration with acute care reps and IDN marker directors within your specific region
• Making sales presentations of Laboratory Consumables and Capital Equipment
• Establishing and nurturing customer and manufacturer rep relationships
• Achieve sales growth goals as established
• Developing a regular call cycle with key decision makers
• Managing and maintaining existing business, presenting new products to grow business
• Heavy cold calling, targeting / prospecting new account opportunities
• Manage your territory with an entrepreneurial spirit and franchise mentality

Sales Representative

Manager

• Execute PVA responsibilities as defined within assigned customer workflows.
• Own daily operational execution and performance delivery for a designated customer account.
• Coordinate workload, schedules, and task prioritization to ensure timely and accurate execution of customer requirements.
• Monitor frontline operations to ensure compliance with established processes, service standards, and customer expectations.
• Identify operational risks, issues, or gaps and escalate to the PVA Manager as appropriate.
• Provide real-time coaching and guidance to PVAs to support consistent execution and adherence to standards.
• Track, compile, and report operational and performance metrics to the PVA Manager.
• Partner with the PVA Manager to address escalations and support continuous improvement efforts.
• Own and maintain tactical documentation, workflows, and standard operating procedures for assigned accounts.
• Support the standardization and improvement of processes to drive efficiency and consistency.
• Execute HR and administrative processes as defined, including documentation support and coordination activities.
• Provide input and documentation related to employee performance observations to support manager led performance discussions.
• Escalate any hiring, termination, compensation decisions, formal performance management, and talent planning responsibilities to the PVA manager as necessary.
• Support people leadership through coaching, documentation, training coordination, and issue escalation.

Associate PVA Manager

• Manage the relationship with existing accounts
• Responsible for managing a book of business for existing accounts and generating revenue
• Create demand for the organization's products and services
• Build and maintain effective long-term relationships with a defined customer base
• Conduct regular status and strategy meetings with customers to understand their needs
• Coordinate sales forecasts with the internal team

Post Acute Account Manager

Sales

• Oversee and manage the development and performance of all sales activities in the division
• Staff and direct a sales team and provide leadership
• Establish plans and strategies to expand the customer base
• Contribute to the development of training and educational programs for clients and Account Representatives

Acute Care Division Sales Manager

• Serve as the dedicated interface and manage the relationship for assigned National and Regional accounts.
• In collaboration with Corporate Account Team, responsible for building and maintaining effective long-term relationships and generating revenue within assigned accounts.
• Review assigned accounts, sell new business to existing accounts, and convert accounts to a higher level.
• Create demand for the organization's products and services by working with National & Regional accounts.
• Partner directly with Corporate Account team to help promote sales goals and initiatives within assigned accounts.
• Conduct regular business review, status and strategy meetings with the customers to understand their needs and link them to the organization's product/service strategies.
• Monitor and distribute monthly reports and specialized reports on contracts, programs, and focus areas.
• Increase the revenue spend per account.

• Oversee and lead Medline’s Sales efforts within key health systems
• Establish and deliver sales through consistent calls and a regularly scheduled itinerary
• Develop and maintain consultative sales relationships with customers
• Respond to and implement changes that impact customers' needs

Executive Account Director

Director

• Oversee and manage the day to day operation of the National Accounts sales support team
• Support margin, sales growth and increased customer relationships
• Identify opportunities to increase margin and sales
• Ensure inventory availability and access of products
• Develop and mentor staff through on-boarding and performance management

National Accounts Director

• Under general supervision, manage the relationship with existing accounts
• Responsible for managing a book of business for existing accounts and generating revenue on assigned accounts
• Serve as the primary interface for all products and services and create demand for the organization's products and services
• Build and maintain effective long-term relationships with a defined customer base to ensure a high level of customer satisfaction
• Review accounts, sell new business to existing accounts and convert accounts to a higher level
• Create demand for the organization's products and services by working with National & Regional accounts
• Conduct regular status and strategy meetings with the customers to understand their needs and link them to the organization's product/service strategies

Business Operations

• Provide functional and technical support for SAP WM and related logistics solutions to ensure stable, efficient business operations
• Design, configure, and implement SAP WM enhancements aligned to business requirements and operational needs
• Lead and participate in the full Software Development Lifecycle (SDLC), including scoping, requirements gathering, design, configuration, testing, deployment, and post-implementation support
• Partner with business stakeholders to understand requirements and translate them into scalable, maintainable system solutions
• Assess the scope, impact, and effort of enhancement requests and projects, providing estimates and recommendations to leadership
• Ensure adherence to IT governance, standards, and change management processes
• Lead User Acceptance Testing (UAT) activities and support business validation of delivered solutions
• Collaborate with cross-functional teams, including infrastructure, development, and external partners, within a distributed delivery model
• Monitor and manage incidents, service requests, and enhancement workflows (e.g., JIRA), ensuring timely resolution and clear communication
• Develop and maintain functional specifications, process documentation, and user guides; provide training and knowledge transfer as required

Senior Analyst, Business Systems IT

Engineer

• Manage the development and implementation of methods and procedures for process control, process validation, process improvement, testing, and inspection to ensure that products are ideal and functional.
• Design complex experiments to understand sources of variation affecting products and processes.
• Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
• Design and perform experimental product testing and analysis to maintain quality levels and minimize defects and failure rates.
• Direct and collaborate with supplier representatives on quality problems, ensure that effective corrective actions are implemented (CAPA, SCAR), and contribute to supplier quality improvement programs.
• Provide Quality expertise in Product Development, Design Control activities, Risk Management, and CE Technical Files.
• Responsible for building appropriate product documentation (e.g. Device Master Records) in compliance with applicable regulations.

Bilingual Customer Service Associate

Sales Representative, Physicians Office

Senior Collections Specialist

Manager, Quality Assurance – Audit Sterilization/Micro

Account Manager – Ambulatory Surgery

Sales Representative

Associate PVA Manager

Post Acute Account Manager

Acute Care Division Sales Manager

Account Manager

Executive Account Director

National Accounts Director

Post Acute Account Manager

Senior Analyst, Business Systems IT

Senior Engineer, Quality