Medcor

Call Center Representative

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
• Document each call efficiently and accurately
• Monitor and track individual as well as call center goals, productivity metrics, and statistics
• Provide superior customer service to Medcor's clients and employees
• Complete accurate assessment of symptoms and/or concerns utilizing Medcor's Triage Algorithms
• Follow HIPAA Compliance Policies

Call Center Triage RN

Operations

• Responsible for managing local and corporate client relationships including: Developing a professional and personal relationship that engenders trust and respect
• Promoting Medcor, Inc.s ethics and values
• Understanding the organizational environment of the clinics
• Responsible for the management and leadership of staff at clinic sites including: Supervision of staff which involves direct and indirect responsibilities for interviewing, selection, training, motivating, wage and salary administration, documented & timely feedback, performance appraisal, developing goals, and developing procedures to ensure achievement of goals
• Assisting with problem solving at sites and the proper use of electronic medical records by staff
• Responsible for budget management at assigned clinics, including: Maximizing revenue generation; controlling expenses
• Maximizing cash flow and volume, and managing site budget setting process
• Monitors performance and acts to ensure financial targets and objectives are met
• Assures accurate monthly financial billing and contract rate compliance in such billings
• Accountable for assuring standard operating procedures are in place and utilized in clinics in addition to growth in clinic volumes and services
• Develops relationships with client executives, supervising physicians and other local health care providers as needed
• Works closely with Medcor corporate office to share information and improve the quality of our clinic services and solve problems in the field
• Responsible for sites including: Coordination with corporate, training needs, local client relations
• Coordination with Medcor and client IT staff for computer requirements and needs
• Coordination with Medcor HR for staffing needs
• Coordination with Medcor accounting to confirm accounting procedures
• Insure medical and office supplies are in place
• Support training via Medcor training department and other development of staff as needed
• Institutes and participates in regular staff meetings and operations management team meetings
• Work effectively and relates well with others including supervisors, colleagues, and individuals inside and outside the company

Manager, Operations – Construction

• managing numerous occupational health clinics on construction sites in the Mountain, West and Pacific regions
• responsible for managing local and corporate client relationships
• managing local and corporate client relationships including: developing a professional and personal relationship that engenders trust and respect, promoting Medcor, Inc.’s ethics and values
• supervision and leadership within a team environment of all full-time, part-time and contract clinic staff at multiple clinic sites
• monitoring budgets and partnering with leadership to control expenses effectively
• supporting the protocol-based mission of the clinics and contributing to the overall strategy of the Division and clients
• significant travel required (up to 75%) across the United States
• responsible for budget management at assigned clinics, including: maximizing revenue generation; controlling expenses; maximizing cash flow and volume; managing site budget setting process
• accountable for assuring standard operating procedures are in place and utilized in clinics
• developing relationships with client executives, supervising physicians and other local health care providers as needed
• work effectively and relate well with others including supervisors, colleagues, and individuals inside and outside the company

Call Center Triage RN

Manager, Operations – Construction

Operations Manager – Construction