Medcor

Call Center Representative

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
• Document each call efficiently and accurately
• Monitor and track individual as well as call center goals, productivity metrics, and statistics
• Provide superior customer service to Medcor's clients and employees
• Complete accurate assessment of symptoms and/or concerns utilizing Medcor’s Triage Algorithms
• Follow HIPAA Compliance Policies

Call Center Registered Nurse – Telephonic Injury Triage

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
• Document each call efficiently and accurately
• Monitor and track individual as well as call center goals, productivity metrics, and statistics
• Reflect all shift activities using the phone system and be responsible for personal schedule adherence
• Provide superior customer service to Medcors clients and employees
• Complete accurate assessment of symptoms and/or concerns utilizing Medcors Triage Algorithms
• Follow HIPAA Compliance Policies

Call Center RN, Bilingual Spanish/English, Telephonic Injury Triage

General

• provide first aid care and treatment by triaging an employee after an injury
• support employees with wellness, education and teaching
• responsible for daily operations of the clinic, including ordering supplies and compliance processes
• work collaboratively with employer's Safety Team and Human Resources
• document and manage information using electronic medical records software
• conduct pre-employment and post-offer screenings
• perform case management and OSHA record-keeping

EMT, Paramedic

• manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
• document each call efficiently and accurately
• monitor and track individual as well as call center goals, productivity metrics, and statistics
• reflect all shift activities using the phone system and be responsible for personal schedule adherence
• provide superior customer service to Medcor's clients and employees
• complete accurate assessment of symptoms and/or concerns utilizing Medcor's Triage Algorithms
• follow HIPAA Compliance Policies

Call Center RN, Full-Time PMs

Operations

• manage local and corporate client relationships including: developing a professional and personal relationship that engenders trust and respect
• promoting Medcor, Inc.s ethics and values
• understanding the organizational environment of the clinics
• manage and lead staff at clinic sites including: supervision of staff which involves direct and indirect responsibilities for interviewing, selection, training, motivating, wage and salary administration, documented & timely feedback, performance appraisal, developing goals, and developing procedures to ensure achievement of goals
• assisting with problem solving at sites and the proper use of electronic medical records by staff
• responsible for budget management at assigned clinics, including: maximizing revenue generation; controlling expenses; maximizing cash flow and volume, and managing site budget setting process.
• monitors performance and acts to ensure financial targets and objectives are met
• assures accurate monthly financial billing and contract rate compliance in such billings
• accountable for assuring standard operating procedures are in place and utilized in clinics in addition to growth in clinic volumes and services
• develop relationships with client executives, supervising physicians and other local health care providers as needed
• works closely with Medcor corporate office to share information and improve the quality of our clinic services and solve problems in the field
• coordinate with corporate, training needs, local client relations
• coordinate with Medcor and client IT staff for computer requirements and needs
• coordinate with Medcor HR for staffing needs
• coordinate with Medcor accounting to confirm accounting procedures
• ensure medical and office supplies are in place
• support training via Medcor training department and other development of staff as needed
• institutes and participates in regular staff meetings and operations management team meetings
• work effectively and relate well with others including supervisors, colleagues, and individuals inside and outside the company

Construction Operations Manager

• Responsible for managing local and corporate client relationships including: Developing a professional and personal relationship that engenders trust and respect
• Promoting Medcor, Inc.s ethics and values
• Understanding the organizational environment of the clinics
• Responsible for the management and leadership of staff at clinic sites including: Supervision of staff which involves direct and indirect responsibilities for interviewing, selection, training, motivating, wage and salary administration, documented & timely feedback, performance appraisal, developing goals, and developing procedures to ensure achievement of goals
• Assisting with problem solving at sites and the proper use of electronic medical records by staff
• Responsible for budget management at assigned clinics, including: Maximizing revenue generation; controlling expenses
• Maximizing cash flow and volume, and managing site budget setting process
• Monitors performance and acts to ensure financial targets and objectives are met
• Assures accurate monthly financial billing and contract rate compliance in such billings
• Accountable for assuring standard operating procedures are in place and utilized in clinics in addition to growth in clinic volumes and services
• Develops relationships with client executives, supervising physicians and other local health care providers as needed
• Works closely with Medcor corporate office to share information and improve the quality of our clinic services and solve problems in the field
• Coordination with corporate, training needs, local client relations
• Coordination with Medcor and client IT staff for computer requirements and needs
• Coordination with Medcor HR for staffing needs
• Coordination with Medcor accounting to confirm accounting procedures
• Insure medical and office supplies are in place
• Support training via Medcor training department and other development of staff as needed
• Institutes and participates in regular staff meetings and operations management team meetings
• Work effectively and relates well with others including supervisors, colleagues, and individuals inside and outside the company

• Manage local and corporate client relationships including:
• Developing a professional and personal relationship that engenders trust and respect
• Promoting Medcor, Inc.s ethics and values
• Understanding the organizational environment of the clinics
• Manage and lead staff at clinic sites including:
• Supervision of staff which involves direct and indirect responsibilities
• Assisting with problem solving at sites and the proper use of electronic medical records by staff
• Manage budgets at assigned clinics including:
• Maximizing revenue generation and controlling expenses
• Assuring accurate monthly financial billing and contract rate compliance
• Develop relationships with client executives and local health care providers as needed
• Coordination with corporate, IT staff, HR for staffing needs and accounting procedures
• Ensure medical and office supplies are in place
• Support training via Medcor training department

• managing local and corporate client relationships
• supervision and leadership within a team environment at multiple clinic sites
• monitoring budgets and controlling expenses
• supporting the protocol-based mission of the clinics
• developing relationships with client executives and local health care providers
• assuring standard operating procedures are in place
• coordinating with various departments for staffing, IT needs, and accounting procedures

• Assist in managing numerous on-site health and wellness clinics throughout California
• Conduct onsite and remote training to new and existing Medcor advocates
• Provide operational and clinical training in collaboration with training and clinical affairs department
• Manage training curriculum needs of the client
• Maintain documentation of performed training
• Analyze and provide solutions to possible gaps in current programs and operations
• Monitor quality audit expectations by conducting regular quality reviews
• Collaborate with cross-functional partners
• Develop effective relationships with client management team
• Apply knowledge of clinical occupational health and regulations impacting the work environment
• Ensure client coverage needs are routinely met
• Assist in recruitment and selection process including interviewing, hiring, onboarding, and training new hires

Manager, Worksite Field Operations

• Conduct onsite and remote training to new and existing Medcor advocates
• Provide both operational and clinical training in collaboration with training and clinical affairs department
• Manage training curriculum needs of the client
• Maintain documentation of performed training
• Contribute to the development and administration of various training programs
• Analyze and provide solutions to possible gaps in current programs and operations and establish a consistent, repeatable, and teachable approach
• Monitor quality audit expectations by conducting regular quality reviews
• Collaborate and work with cross-functional partners, including onsite client department managers, human resources, environmental health & safety, and security
• Develop effective relationships with client management team within scope and anticipate needs, identify solution, and support long-term successful client partnership
• Ensure client coverage needs are routinely met
• Collaborate and work closely with internal departments to share information and improve the quality of clinic services and resolve issues
• Partner with clinical affairs to ensure clinical vision and objectives are met
• Assist in recruitment and selection process including interviewing, hiring, onboarding, and training new hires
• Participate in special projects and perform other related duties as assigned

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
• Document each call efficiently and accurately
• Monitor and track individual as well as call center goals, productivity metrics, and statistics
• Provide superior customer service to Medcor's clients and employees
• Complete accurate assessment of symptoms and/or concerns utilizing Medcor's Triage Algorithms
• Follow HIPAA Compliance Policies

Call Center Triage RN

• Responsible for managing local and corporate client relationships including: Developing a professional and personal relationship that engenders trust and respect
• Promoting Medcor, Inc.s ethics and values
• Understanding the organizational environment of the clinics
• Responsible for the management and leadership of staff at clinic sites including: Supervision of staff which involves direct and indirect responsibilities for interviewing, selection, training, motivating, wage and salary administration, documented & timely feedback, performance appraisal, developing goals, and developing procedures to ensure achievement of goals
• Assisting with problem solving at sites and the proper use of electronic medical records by staff
• Responsible for budget management at assigned clinics, including: Maximizing revenue generation; controlling expenses
• Maximizing cash flow and volume, and managing site budget setting process
• Monitors performance and acts to ensure financial targets and objectives are met
• Assures accurate monthly financial billing and contract rate compliance in such billings
• Accountable for assuring standard operating procedures are in place and utilized in clinics in addition to growth in clinic volumes and services
• Develops relationships with client executives, supervising physicians and other local health care providers as needed
• Works closely with Medcor corporate office to share information and improve the quality of our clinic services and solve problems in the field
• Responsible for sites including: Coordination with corporate, training needs, local client relations
• Coordination with Medcor and client IT staff for computer requirements and needs
• Coordination with Medcor HR for staffing needs
• Coordination with Medcor accounting to confirm accounting procedures
• Insure medical and office supplies are in place
• Support training via Medcor training department and other development of staff as needed
• Institutes and participates in regular staff meetings and operations management team meetings
• Work effectively and relates well with others including supervisors, colleagues, and individuals inside and outside the company

Manager, Operations – Construction

• managing numerous occupational health clinics on construction sites in the Mountain, West and Pacific regions
• responsible for managing local and corporate client relationships
• managing local and corporate client relationships including: developing a professional and personal relationship that engenders trust and respect, promoting Medcor, Inc.’s ethics and values
• supervision and leadership within a team environment of all full-time, part-time and contract clinic staff at multiple clinic sites
• monitoring budgets and partnering with leadership to control expenses effectively
• supporting the protocol-based mission of the clinics and contributing to the overall strategy of the Division and clients
• significant travel required (up to 75%) across the United States
• responsible for budget management at assigned clinics, including: maximizing revenue generation; controlling expenses; maximizing cash flow and volume; managing site budget setting process
• accountable for assuring standard operating procedures are in place and utilized in clinics
• developing relationships with client executives, supervising physicians and other local health care providers as needed
• work effectively and relate well with others including supervisors, colleagues, and individuals inside and outside the company

Call Center Registered Nurse – Telephonic Injury Triage

Call Center RN, Bilingual Spanish/English, Telephonic Injury Triage

EMT, Paramedic

Call Center RN, Full-Time PMs

Construction Operations Manager

Construction Operations Manager

Construction Operations Manager

Construction Operations Manager

Manager, Worksite Field Operations

Manager, Worksite Field Operations

Call Center Triage RN

Manager, Operations – Construction

Operations Manager – Construction