Call Center RN, Bilingual Spanish/English, Telephonic Injury Triage

Medcor

Bilingual Registered Nurse providing telephonic injury triage in a 24/7 work environment. Managing calls and assisting employers in workplace injury management for Medcor Inc.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high volumes of calls while providing superior customer service and adhering to HIPAA compliance. Proficient in utilizing triage algorithms and maintaining accurate documentation in a fast-paced call center environment.

Highest-signal resume keywords

Bilingual - English And SpanishRN LicenseBLS (CPR) CertificationTriage Algorithm ProficiencyCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call DocumentationTyping Speed - 30 WPMSymptom AssessmentProductivity Metrics MonitoringHIPAA Compliance

Soft Skills

Effective CommunicationInterpersonal SkillsAbility To Receive Feedback

Tools & Technologies

Phone SystemComputer ProficiencyHigh-Speed Internet Access

Certifications & Qualifications

RN LicenseBLS (CPR) Certification

Industry Keywords

Call Center EnvironmentPatient PrivacyTriage ToolsCare Instructions

About the role

Key responsibilities & impact

Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
Document each call efficiently and accurately
Monitor and track individual as well as call center goals, productivity metrics, and statistics
Reflect all shift activities using the phone system and be responsible for personal schedule adherence
Provide superior customer service to Medcors clients and employees
Complete accurate assessment of symptoms and/or concerns utilizing Medcors Triage Algorithms
Follow HIPAA Compliance Policies

Requirements

What you’ll need

Bilingual, fluent in both the English and Spanish language
Have a valid RN license and current BLS (CPR) certification
Be able to handle a high volume of consecutive calls
Have strong technological skills as well as a typing speed of at least 30 WPM
Work a major U.S. holiday rotation
Work every other weekend
Have effective written, verbal, and interpersonal communication skills
Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers
Be able to talk and/or hear
You are required to sit and use your hands
Specific vision abilities required by this job include close vision for computers and written work with the ability to adjust focus
Be able to work on a computer for long periods
Have a private space in your home with 4 walls and a door for patient privacy
Have access to high-speed internet (no satellite) within your primary residence
Be able to receive and apply feedback

Benefits

Comp & perks

Paid time off
Health and dental insurance
401K with match
Education reimbursement
Stability!