Call Center Registered Nurse – Telephonic Injury Triage

Medcor

Registered Nurse managing injury triage calls for Medcor in a remote 24/7 health call center. Documenting and assessing workplace injuries while providing superior service to clients and employees.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high volumes of calls while providing superior customer service and accurately assessing symptoms using triage algorithms. Proficient in HIPAA compliance and effective communication in a call center environment.

Highest-signal resume keywords

RN LicenseBLS (CPR) CertificationTriage Algorithm ProficiencyHigh Volume Call ManagementHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Triage AssessmentTyping Speed of 30 WPMCall DocumentationProductivity Metrics MonitoringSymptom Analysis

Soft Skills

Effective CommunicationInterpersonal SkillsWritten CommunicationVerbal Communication

Certifications & Qualifications

RN LicenseBLS (CPR) Certification

Industry Keywords

Call Center EnvironmentCustomer ServiceHIPAA ComplianceMedcor

About the role

Key responsibilities & impact

Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
Document each call efficiently and accurately
Monitor and track individual as well as call center goals, productivity metrics, and statistics
Provide superior customer service to Medcor's clients and employees
Complete accurate assessment of symptoms and/or concerns utilizing Medcor’s Triage Algorithms
Follow HIPAA Compliance Policies

Requirements

What you’ll need

A valid RN license and current BLS (CPR) certification
Ability to handle a high volume of consecutive calls
Strong technological skills along with a typing speed of at least 30 WPM
Effective written, verbal, and interpersonal communication skills
Ability to read, analyze, and interpret triage tools and information
Must be able to talk and/or hear
Specific vision abilities include close vision for computers and written work

Benefits

Comp & perks

Paid time off
Health and dental insurance
401K with match
Education reimbursement