Call Center Triage RN

Medcor

Telephonic Registered Nurse for a 24/7 Occupational Health triage call center. Handling calls, assessing injuries, and providing guidance using proprietary algorithms.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $28 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RN licenseBLS certificationtyping speed 30 WPMTriage Algorithmscall trackingproductivity metricssymptom assessment

Soft Skills

customer serviceeffective communicationinterpersonal skillsanalytical skills

Tools & Technologies

call center softwareHIPAA compliance

Certifications & Qualifications

RN licenseBLS certification

Industry Keywords

patient privacyhigh volume callstriage tools

About the role

Key responsibilities & impact

Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
Document each call efficiently and accurately
Monitor and track individual as well as call center goals, productivity metrics, and statistics
Provide superior customer service to Medcor's clients and employees
Complete accurate assessment of symptoms and/or concerns utilizing Medcor's Triage Algorithms
Follow HIPAA Compliance Policies

Requirements

What you’ll need

A valid RN license and current BLS (CPR) certification
Ability to handle a high volume of consecutive calls
Strong technological skills and a typing speed of at least 30 WPM
Effective written, verbal, and interpersonal communication skills
Ability to read, analyze, and interpret triage tools and information
Ability to work every other weekend and major U.S. holiday rotation
Must have a private space at home for patient privacy
Access to high-speed internet (no satellite) within primary residence

Benefits

Comp & perks

Health and dental insurance
401K with match
Paid time off
Education reimbursement