MarketStar

Program Manager

• Maintain leadership, program effectiveness, and team productivity through consistent coaching, performance management, and sales enablement.
• Protect and grow existing business by proactively driving team performance, sales strategies, and partner engagement plans.
• Lead a channel-focused sales program supporting distributors, value-added resellers, technology partners, and partner account teams.
• Develop and execute strategies that improve partner activation, pipeline creation, account mapping, opportunity progression, and revenue attainment.
• Ensure the team achieves client sales targets on a weekly, monthly, quarterly, and annual basis.
• Partner with client stakeholders to align on program priorities, KPI expectations, sales plays, enablement needs, and performance improvement plans.
• Identify market trends, channel best practices, partner ecosystem opportunities, and operational efficiencies to optimize program strategy and execution.
• Support sales motions related to VoIP, UCaaS, cloud communications, collaboration tools, telecom services, or related technology solutions.
• Drive adoption of sales process discipline, including account planning, partner segmentation, lead follow-up, pipeline hygiene, forecasting, and performance reporting.
• Oversee administration of MarketStar programs, policies, procedures, and practices.
• Use Salesforce.com and analytics reporting to manage quality, productivity, pipeline performance, partner activity, and success against client goals.
• Translate client expectations into clear team priorities, coaching plans, reporting cadences, and operational actions.
• Build strong working relationships across internal operations, recruiting, training, reporting, client success, and sales leadership teams.

Program Manager – Channel

Sales

• Establish and maintain professional executive business relations with clients, distributors, vendors and trade contacts to ensure a high level of service and client satisfaction
• Oversee the implementation of effective business practices and ensure operational excellence at all levels to further enhance client satisfaction and advocacy
• Work with the Business Development team and other key MarketStar leaders, and act as lead in driving new revenues and increasing growth within the sales programs you oversee
• Develop and implement effective sales channel and go-to-market strategies to capture attractive market opportunities and drive profitable growth for our clients
• Develop strategic and tactical goals and objectives, review revenues and costs, and coordinate operations throughout accounts
• Support key initiatives/partnerships designed to advance MarketStar’s business goals and to bring greater exposure to the MarketStar brand
• Manage day-to-day client relationship activities, including strategic planning, development and implementation of appropriate sales marketing operations
• Work with senior management, client representatives, and other resources to administer effective marketing strategies, solutions, and policies consistent with established Company-wide goals and initiatives
• Serve as the company’s primary point-of-contact for direct sales client relations and satisfaction, deliver on client expectations; ensure effective account management, employee performance and productivity
• Facilitate activities with related department heads and stakeholders, provide leadership to subordinate employees, and ensure client advocacy at all levels of operations
• Develop management protocols and accountabilities to ensure the timely and thorough execution of sales strategies and ensure coordination and integration with broader corporate goals and objectives

Vice President of Sales

General

• Serve as the primary owner and subject matter expert for leave of absence and workplace accommodation programs.
• Administer end-to-end leave of absence and accommodation processes, including FMLA, military leave, medical leave, short-term disability, long-term disability, medical leave, and other applicable federal, state, local, or company-sponsored leave programs.
• Serve as the main point of contact for employees, managers, HR teams, and other internal stakeholders regarding leave procedures, workplace accommodations, documentation requirements, timelines, eligibility, rights, responsibilities, and applicable compliance standards.
• Partner with managers and HR Business Partners to assess essential job functions, operational impact, temporary restrictions, return-to-work needs, accommodation effectiveness, and any potential undue hardship considerations.
• Provide timely, clear, and empathetic communication to employees throughout the leave and accommodation process, including required notices, documentation expectations, deadlines, approval status, extensions, return-to-work requirements, and next steps.
• Maintain accurate, complete, and confidential case records, documentation, approvals, communications, and supporting materials in applicable HR systems and case management tools.
• Monitor open leave and accommodation cases to ensure timely follow-up, proactive compliance with required deadlines, appropriate escalation of risk, and consistent employee experience.
• Analyze leave and accommodation trends, case volume, timelines, outcomes, and recurring issues to identify process improvements, training needs, and risk mitigation opportunities.
• Stay current on changes to federal, state, and local leave and accommodation laws and recommend updates to policies, procedures, communications, and practices as needed.
• Other duties as assigned.

Leave of Absence and Accommodation Specialist

Sales Development Rep

• Create sales-qualified opportunities by engaging with prospects and showcasing how MailChimp can transform their business
• Source opportunities from Inbound lead sources
• Qualify and handover sales ready opportunities to Account Executives
• Create lasting and beneficial relationships with Mailchimp stakeholders
• Adherence to daily, weekly, and monthly KPIs
• Engage with prospective customers by phone, email & LinkedIn
• Achieve established sales goals and objectives
• Serve as a product and service advocate for the client, building interest and awareness of the client’s value proposition and assessing mutual fit
• Learn quickly and maintain current, comprehensive knowledge of clients’ products and services

Sales Development Representative, Spanish Bilingual

Quality Specialist

• Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications
• Use quality monitoring data management system to compile and track performance at team and individual level
• Identify coaching needs and communicate needs to Management and Training Department
• Prepare and analyze internal and external quality reports for management staff review
• Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management
• Provide feedback to sales team leaders and senior leadership
• Create and maintain standardized workflows and procedures
• Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency
• Other applicable duties as assigned

Quality & Enablement Specialist

• Manage incoming calls and emails from existing or new customers.
• Gather necessary information while determining the nature of their requirement.
• Resolve queries through necessary content or redirect inbound requests to the necessary team.
• Effectively route leads or calls to the appropriate department or team based on the nature of the inquiry or request.
• Ability to identify potential sales opportunities and route to the sales team.
• Provide excellent customer service by addressing customer inquiries and concerns with courtesy, patience, and a customer-centric approach.
• Provide follow-up if needed to ensure a positive customer experience.
• Perform data entry and administration duties when required.
• Collaborate with other team members and departments to ensure smooth transitions and follow-up.

Sales Support Associate

Bilingual

• Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor
• Leverage this knowledge to expertly guide and recommend customers adopt workflows that maximize value, efficiency, and ROI for their businesses
• Protect Gross Retention Revenue (GRR) to target by proactively identifying at-risk accounts, executing effective mitigation strategies, and preventing contract churn or downgrades
• Secure multi-year agreements and achieve upsell and cross-sell targets by effectively demonstrating the value of Asana to customers
• Maintain a high standard of CRM hygiene and data integrity by accurately logging customer interactions, updating contact details, and managing real-time renewal pipelines to ensure precise forecasting
• Create and edit quotes and contracts while effectively and professionally communicating with customers and internal cross-functional teams to get renewal contracts successfully finalized
• Engage decision-makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks to ensure on-time renewals
• Conduct and lead impactful calls and online meetings with customer accounts that drive retention, growth, and adoption of the product across diverse customer segments
• Collaborate with cross-functional teams to tailor conversations that align with account objectives and drive meaningful customer outcomes
• Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during conversations (including product tier upgrades and increasing the number of seats on their plan)
• Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management

Renewals Manager, German Bilingual

Account Executive

• Develop and close a pipeline of inbound leads, contributing to the company's growth and success.
• Manage inbound leads, secure business, and meet monthly and quarterly KPIs.
• Showcase a comprehensive understanding of the Mailchimp product suite, effectively shortening the sales cycle using selected sales methodologies.
• Act as a product and service advocate, generating interest and awareness of the client's value proposition.
• Prioritize and manage a pipeline of sales opportunities, ensuring timely follow-ups and tracking progress.
• Implement effective sales strategies to convert leads into paying customers.
• Provide robust account management to support customers' technology strategies, implementations, and future needs.
• Collaborate with the leadership team and clients to develop strategies and processes that achieve revenue targets.

Inside Sales Representative

• Execute against a monthly/quarterly revenue target within the SMB segment
• Own the full sales cycle from lead to close, including inbound lead management, qualification, opportunity creation, and deal closure
• Manage a consistent flow of inbound leads across multiple channels, converting them into qualified pipeline and revenue
• Maintain full ownership of your pipeline, actively managing both leads and opportunities to ensure timely progression and follow-ups
• Demonstrate strong knowledge of the Mailchimp product suite, with the ability to shorten the sales cycle using an effective sales methodology
• Serve as a product and service advocate, building interest and awareness of Mailchimp’s value proposition
• Execute effective sales strategies to maximize lead-to-customer conversion rates
• Provide ongoing account management to support customers’ technology strategy, implementation, and future needs
• Collaborate with leadership and the client to identify strategies and process improvements to drive revenue growth

Inbound Inside Sales Representative, Spanish

• Convert warm leads into appointments while creating a great experience for our customers
• Outreach to new prospects to initiate the sales process and build excitement around the product and the brand
• Successfully meet daily, weekly and monthly KPIs to achieve established sales goals and objectives
• Respond to incoming customer inquiries via chat
• Manage contact info, schedules, calendaring, and communication
• Maintain SalesForce hygeine while optimizing processes
• Advocate for the client building interest and awareness of client’s value proposition and assess mutual fit
• Continuous learning to maintain a current, comprehensive knowledge of client’s products and services
• Other applicable duties as assigned

Inbound Sales Development Representative

• Manage incoming calls and emails from existing or new customers.
• Gather necessary information while determining the nature of their requirement.
• Resolve queries through necessary content or redirect inbound requests to the necessary team.
• Effectively route leads or calls to the appropriate department or team based on the nature of the inquiry or request.
• Provide excellent customer service by addressing customer inquiries and concerns with courtesy, patience, and a customer-centric approach.
• Provide follow-up if needed to ensure a positive customer experience.
• Perform data entry and administration duties when required.
• Collaborate with other team members and departments to ensure smooth transitions and follow-up.

Sales Support Associate, Mailchimp

• Understand merchant business and suggest best advertisement solutions
• Manage clients and specific campaigns for merchants
• Offer assistance and solutions that will result in increased sales and customer satisfaction
• Understand the customers’ situation and provide the best possible resolution from the available ads and promos
• Develop and execute sales strategies to achieve weekly, monthly, and quarterly sales targets.
• Educate customers on the benefits of running ads and promotion, resulting in maximum revenue from each client.
• Monitor campaign performance, analyzing data, and proactively identifying optimization opportunities through performance dashboards.
• Drive sales through proactive outreach (calls & emails)

Sales Development Representative, Vietnamese Bilingual

Sales Development Representative, Turkish Bilingual

Sales Engineer

• Work directly with channel partners and direct sales teams in support of pre- and post-sales situations; respond effectively to questions via phone or email; provide technical product and solution information; provide licenses to channel partners, and resolve customer entitlement issues
• Apply NetApp expertise to partners and customers who are looking to deploy hybrid cloud environments
• Collaborate with channel partners and direct sales teams to ensure partner SEs are prepared to size, design, demonstrate and sell client’s products and solutions
• Remotely present or demonstrate more complex products and solutions
• Guide partners to shape, create and deliver compelling customer demand generation activities, leveraging channel sales and marketing
• Work with channel partner training team to ensure alignment of enablement activity with the corporate training and certification curriculum
• Engage subject matter experts from the wider SE and PS teams to support the delivery of enablement activity
• Generate storage system-oriented reports and unsolicited proposal materials for channel partners
• Solve routine to moderately complex problems; research questions using a variety of resources
• Follow standard Solution Center procedures; identify and escalate situations requiring additional expertise

• Be the primary point of contact for client stakeholders associated with the accounts that your team supports
• Own a territory quota consisting of customer retention and growth metrics
• Develop and deliver weekly and monthly business reviews focused on team sales performance
• Manage a downline of 4-8 reps consisting of account managers and SDRs
• Execute effective sales coaching with reps weekly to enhance individual growth
• Provide communication and insights to the Program Manager and Director regarding activities and trends across the customer base
• Identify and make recommendations for process development, improvement, and application