Renewals Manager, German Bilingual

MarketStar

Renewals Manager handling client renewals and fostering software adoption for Asana. Drive customer satisfaction and retention by leveraging Asana's product expertise and maintaining renewal pipelines.

Posted 6/26/2026full-timeRemote • 🇧🇬 BulgariaJuniorMid-Level💰 €30,939 - €37,127 per yearWebsite

About the role

Key responsibilities & impact

Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor
Leverage this knowledge to expertly guide and recommend customers adopt workflows that maximize value, efficiency, and ROI for their businesses
Protect Gross Retention Revenue (GRR) to target by proactively identifying at-risk accounts, executing effective mitigation strategies, and preventing contract churn or downgrades
Secure multi-year agreements and achieve upsell and cross-sell targets by effectively demonstrating the value of Asana to customers
Maintain a high standard of CRM hygiene and data integrity by accurately logging customer interactions, updating contact details, and managing real-time renewal pipelines to ensure precise forecasting
Create and edit quotes and contracts while effectively and professionally communicating with customers and internal cross-functional teams to get renewal contracts successfully finalized
Engage decision-makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks to ensure on-time renewals
Conduct and lead impactful calls and online meetings with customer accounts that drive retention, growth, and adoption of the product across diverse customer segments
Collaborate with cross-functional teams to tailor conversations that align with account objectives and drive meaningful customer outcomes
Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during conversations (including product tier upgrades and increasing the number of seats on their plan)
Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management

Requirements

What you’ll need

2–5 years of experience with software/subscription renewals or account management (SaaS a plus)
Fluency in German and English
Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement
Excellent organizational and time-management skills
Detail-oriented written and verbal communication skills
Experience creating pricing presentations and delivering to C-level customers
Thrives in partnering with Sales and Customer Success to achieve common goals
Ability to drive momentum and on-time renewals by connecting the dots at large organizations, influencing stakeholders, and driving collaboration
Approaches work with empathy and a creative, problem-solving mindset
Thrives in a fast-paced environment while balancing a book of business, customer satisfaction, and retention

Benefits

Comp & perks

Remote or hybrid work
Additional health insurance
Mental health program
MultiSport card
Access to our company library of 50+ hours of sales video training
Access to the learning platform Skillsoft – Business, Design, and Tech online courses
Work computer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcontract negotiationsvalue sellingdiscovery skillsclosing skillsquota achievementCRM hygienedata integritypricing presentationsSaaS

Soft Skills

organizational skillstime-management skillsdetail-oriented communicationempathyproblem-solving mindsetcollaborationinfluencing stakeholderscustomer satisfactionretentionadaptability