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Leave of Absence and Accommodation Specialist
MarketStarLeave of Absence and Accommodation Specialist managing employee leave of absence and accommodations across the United States for MarketStar. Focusing on compliance, employee experience, and operational efficiency.
About the role
Key responsibilities & impact- Serve as the primary owner and subject matter expert for leave of absence and workplace accommodation programs.
- Administer end-to-end leave of absence and accommodation processes, including FMLA, military leave, medical leave, short-term disability, long-term disability, medical leave, and other applicable federal, state, local, or company-sponsored leave programs.
- Serve as the main point of contact for employees, managers, HR teams, and other internal stakeholders regarding leave procedures, workplace accommodations, documentation requirements, timelines, eligibility, rights, responsibilities, and applicable compliance standards.
- Partner with managers and HR Business Partners to assess essential job functions, operational impact, temporary restrictions, return-to-work needs, accommodation effectiveness, and any potential undue hardship considerations.
- Provide timely, clear, and empathetic communication to employees throughout the leave and accommodation process, including required notices, documentation expectations, deadlines, approval status, extensions, return-to-work requirements, and next steps.
- Maintain accurate, complete, and confidential case records, documentation, approvals, communications, and supporting materials in applicable HR systems and case management tools.
- Monitor open leave and accommodation cases to ensure timely follow-up, proactive compliance with required deadlines, appropriate escalation of risk, and consistent employee experience.
- Analyze leave and accommodation trends, case volume, timelines, outcomes, and recurring issues to identify process improvements, training needs, and risk mitigation opportunities.
- Stay current on changes to federal, state, and local leave and accommodation laws and recommend updates to policies, procedures, communications, and practices as needed.
- Other duties as assigned.
Requirements
What you’ll need- 4+ years of progressive experience administering leave of absence, and workplace accommodation programs; experience independently owning an end-to-end leave and ADA accommodation function strongly preferred.
- Comprehensive working knowledge of FMLA, USERRA, PWFA, short-term disability, long-term disability, state leave laws, and employment compliance requirements.
- Demonstrated experience managing the ADA interactive process, including medical documentation review, essential functions analysis, accommodation evaluation, implementation support, and case documentation.
- Demonstrated ability to coach and educate employees and managers on policy requirements, process expectations, documentation needs, and compliance obligations.
- Strong consultative and proactive partnership approach, with the ability to balance employee needs, business operations, legal compliance, and company policy.
- Excellent written and verbal communication skills, including the ability to draft clear employee communications, manager guidance, case summaries, and documentation.
- Experience using HRIS, case management, benefits, or leave administration systems; Workday experience preferred.
- Analytical mindset with proficiency in Excel or other tools for reporting, tracking, and identifying leave and accommodation trends.
- Bachelor’s degree in Human Resources, Business Administration, or related field preferred; equivalent experience will also be considered.
- Experience supporting multi-state U.S. employee populations preferred.
Benefits
Comp & perks- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Leave AdministrationWorkplace Accommodation ProgramsMedical Documentation ReviewCase DocumentationCompliance RequirementsEssential Functions AnalysisProcess ImprovementTrend AnalysisDocumentation ExpectationsEmployee Communication
Soft Skills
Consultative PartnershipCoachingEmpathetic CommunicationProactive ApproachBalancing Employee Needs