Quality & Enablement Specialist

MarketStar

Quality Enablement Specialist at MarketStar ensuring professionalism and quality in B2B sales operations. Collaborating to develop processes, provide coaching, and enhance training materials for effective results.

Posted 7/8/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications
Use quality monitoring data management system to compile and track performance at team and individual level
Identify coaching needs and communicate needs to Management and Training Department
Prepare and analyze internal and external quality reports for management staff review
Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management
Provide feedback to sales team leaders and senior leadership
Create and maintain standardized workflows and procedures
Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency
Other applicable duties as assigned

Requirements

What you’ll need

Digital advertising, B2B or tele sales experience required
Previous Quality Assurance experience preferred
Excellent verbal, written, interpersonal, and organizational skills
Spanish Speaking Preferred
Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.)
Results oriented with the ability to motivate others and drive performance
Ability to multitask and successfully operate in a fast paced, team environment
A skill’s assessment will be conducted as part of the interview process

Benefits

Comp & perks

Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match, hardship loan program, access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental, and vision

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Quality Monitoring Data ManagementPerformance TrackingData AnalysisWorkflow StandardizationMicrosoft Office ProficiencyGoogle Products Proficiency

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationInterpersonal SkillsOrganizational SkillsMotivational Skills