Manulife

Content Marketing Manager

• Develop tailored shortlist presentations, proposal support materials, and capabilities decks that showcase organizational strengths and differentiators
• Create persuasive executive summaries and client centric sales narratives for proposals and finalist presentations
• Curate and organize content for capabilities decks, highlighting differentiators, success stories, and proof points
• Translate complex product, service, and operational information into clear, engaging stories and visuals that resonate with a decisionmaker audience
• Apply UX/UI design principles to elevate the clarity, flow, and engagement of presentations and sales content
• Produce interactive or animated elements for proposals and presentations using tools such as Adobe Creative Suite, Figma, or animation-enabled platforms
• Ensure content design enhances user experience, supports storytelling, and aligns with brand identity
• Collaborate closely with Marketing, Underwriting, and Distribution teams to gather insights and ensure content relevance
• Act as the voice of the customer, incorporating distribution and client feedback into sales materials and messaging
• Support distribution teams with customized, deal-specific content aligned to opportunity strategy and win themes
• Update, format, and enhance PowerPoint presentations using advanced layout, animation, and visual design techniques
• Create visually compelling and brand-compliant materials that position the organization as a leader in the market
• Review and edit content for clarity, accuracy, narrative cohesion, and persuasiveness
• Maintain an organized library of sales enablement materials, templates, and brand-aligned content
• Ensure all shortlists, presentations, and collateral adhere to brand standards and messaging guidelines

Sales Enablement Content Consultant, Group Benefits

Full-stack Engineer

• Design, develop, and deploy end-to-end features across front-end, back-end, APIs, and infrastructure
• Collaborate with cross-functional partners (product, design, engineering) to define requirements and deliver solutions
• Contribute to architectural and technical design decisions with a focus on scalability, performance, security, and reliability
• Write clean, maintainable, well-tested code following established engineering best practices
• Build and maintain CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools
• Troubleshoot and resolve complex, cross-stack issues by identifying root causes and implementing sustainable fixes
• Participate in code reviews and contribute to shared engineering standards and documentation
• Support and mentor other engineers through knowledge-sharing and constructive feedback
• Stay current with emerging technologies and evaluate their applicability to the product ecosystem

Senior Full-Stack Software Engineer

Manager

• Assist in driving transformation initiatives at Manulife Global Wealth and Asset Management.
• Work on projects that sit at the intersection of finance and strategy.
• Collaborate closely with a team of former consultants.
• Support and eventually own transformation projects.
• Frame key issues & problem solving through first principle thinking.
• Conduct stakeholder interviews to understand business problems.
• Analyze large datasets to identify patterns, trends, and insights that inform strategic recommendations.
• Prepare presentations, dashboards, etc. to share insights and recommendations with senior stakeholders.
• Collaborate with cross-functional teams to leverage insights for successful project outcomes.

Manager, GWAM Strategy – Transformation

Business Analyst

• Process and system analysis
• Clarify and translate business requirements / objectives into detailed system functionality
• Review and analyze existing technical documentation to understand APIs, their endpoints, and their suitability for proposed solutions.
• Provide support to business areas, investigating operational related problems/inquiries, and recommending and implementing solutions
• Develop new procedure documentation in support of new process, products or system enhancements
• Document analysis findings, including API usage and integration recommendations.
• Develop process maps and workflows that show end-to-end processes, including API call points.
• Create detailed data mapping documents to identify data requirements, gaps, and any new fields needed in databases.
• Use tools such as Bruno (or Postman) to test APIs, understand error handling, and document error scenarios for the development team.
• Perform incident investigations using SQL queries to troubleshoot issues, identify root causes, and collaborate with engineers to resolve them.
• Communicate complex technical findings to business stakeholders in clear, accessible language.
• Build and update HTML email templates for customer onboarding communications.
• Provide effective communication with business unit management as well as business partners across Information Technology, Operations, Product & Marketing, Sales & Distributions and other functional teams
• Collaborate with business & technical partners
• Conduct interviews with business and technical experts to identify and communicate issues
• Assist with development of user test plans and testing to validate system enhancements
• Work with various teams (business and systems) to ensure that solutions are produced in accordance with the business requirements and are effectively validated

Senior Business Analyst

Software Engineer

• Set and enforce delivery health guardrails with focus on incident management, MTTR, release cycle time, DR/BC test success; ensure automated pipelines and streamlined CI/CD processes
• Mature and sustain performance practices; define non‑functional requirements; drive E2E performance testing; use AI analytics to mirror production usage in test design
• Own quality strategy and automation including data synthetics and JIRA Xray test management; embed quality gates and coverage targets across functional, integration, and E2E tests
• Foster strong relationships across Product, Operations, Architecture, and ART leadership to deliver business outcomes and align on roadmaps and health dashboards
• Attract and grow talent; lead 1:1s and mentoring; succession planning; skill assessments; build communities of practice to improve efficiency and standards
• Establish AI guardrails and usage patterns (requirements parsing, test generation, code review, compliance checks, observability insights); measure productivity and quality gains
• Cross‑portfolio sequencing and decision frameworks across CST, Disability, and Distribution portfolios; drive alignment and unblock constraints in the value stream
• Partner with Architecture, Security, and Platform teams to uphold standards and engineering integrity; lead demo days and technical forums to scale standard processes

Director of Engineering, Group Benefits Claims Technology

Risk

• Support the creation and delivery of tools and reports that meet corporate risk, business, client, and regulatory needs
• Support the GWAM Risk Management Committee with reporting and action plan tracking
• Review and support the GWAM business Risk Officers for operational risk event management and corrective action plan tracking
• Consolidate and report incidents, issues, actions, and other risk programs
• Aggregate various metrics across the GWAM businesses
• Monitor and maintain key elements of the risk program
• Coordinate with other Manulife risk functions for reporting and analysis on corporate risk programs
• Build strong relationships with other risk team members
• Contribute to Risk Management initiatives and projects
• Handle ad-hoc requests or inquiries with responsiveness and attention to detail

Manager, GWAM Risk Center

Product Manager

• Lead the implementation of digital product initiatives
• Shape marketing objectives to ensure digital experiences are intentional and discoverable
• Work within a cross-functional team to prioritize the product backlog
• Deliver iterative value and enhance user experiences
• Define, track, and analyze key product, content, and engagement KPIs
• Collaborate with measurement teams for accurate reporting
• Execute against a digital roadmap that modernizes platforms
• Support go-to-market and adoption efforts

Digital Product Manager

Actuary

• Lead a team of 5-6 responsible for supporting the US Insurance business from a Finance perspective
• Financial support and analysis of US Insurance initiatives
• Oversee planning, forecasting, and reporting
• Act as Finance Business partner to Head of US Insurance
• Collaborate with Pricing to prepare annual New Business Plan
• Manage monthly sales forecasting process
• Develop relevant documents to drive business plan discussion
• Improve processes through automation and efficiency
• Fulfill ad hoc requests for the JH CFO and others

AVP, Actuary – US Finance Business Partner

Technical Program Manager

• Accountable for all technical delivery on the platform enabling technology and business objectives
• Ownership of vendor relationships including understanding and influencing vendor roadmaps
• Supporting business in preparing business cases or BoW exercises
• Managing stakeholder/sponsor expectations and ensuring project delivery
• Preparing and communicating all project-related plans
• Monitoring and reporting status to stakeholders throughout the program lifecycle
• Managing and communicating project milestones
• Leading the technical evaluation and implementation of various New Business and Underwriting Applications
• Coordinating with vendors to integrate their products with our internal solutions
• Coordinating with teams across locations to develop IT project release roadmap/plan
• Managing multiple workstreams/country teams and overseeing SDLC for end-to-end delivery
• Setting guidelines to ensure deliverables follow Manulife standards
• Ensuring creation of all projects deliverable documents
• Partnering with various internal functions to understand their workflows
• Developing and maintaining strong relationships with vendor support teams

Lead Technical Program Manager

Financial Crime

• Define and execute a global analytics optimization strategy across TM, CRR, and Fraud systems aligned to regulatory expectations and enterprise risk appetite.
• Act as a senior analytics SME for the Financial Crime Modernization Program, embedding analytics strategy into platform, data, and operating model decisions.
• Lead the ongoing optimization of global TM rulebooks across business lines, geographies, and customer segments.
• Own the strategic direction for CRR and Fraud model tuning and enhancement, ensuring models are predictive, explainable, and effectively consumed by downstream controls.
• Define and execute the transition strategy from rules-based detection to AI and machine-learning-driven approaches.
• Ensure all optimization activities are fully defensible, supported by robust documentation, validation, and change control.

Director – Global Lead, Financial Crime Analytics

Consultant

• Develop and execute a Midwest consultant coverage strategy aligned with firm priorities, focusing on ratings, buy-list placements, and pipeline conversion
• Own relationships with key consulting firms and field consultants; schedule and lead meetings, briefings, education sessions, and due diligence
• Coordinate RFP/RFI responses, data requests, and due-diligence questionnaires in partnership with Consultant Relations (CR), Product, RFP, Marketing, and Portfolio Management teams
• Prepare and deliver compelling consultant-facing materials (presentations, strategy updates, investment thesis, performance context) with strict adherence to compliance
• Manage rating processes and timelines; track status, feedback, and outcomes in CRM; ensure follow-ups and action plans are executed
• Serve as a subject-matter liaison between consultants and investment teams; facilitate access to PMs/analysts and organize onsite/virtual diligence
• Monitor market trends and consultant research agendas; provide feedback to Product and Distribution on competitive positioning and product gaps
• Report activity, pipeline, and outcomes via CRM dashboards; maintain accurate contact maps across firm and field consultants
• Support national consultant initiatives and conferences; represent Manulife IM at industry events in the region
• Uphold Manulife IM’s values, risk management standards, and compliance requirements

Consultant Relations, Central

Underwriter

• Assist the Chief Underwriter and Associate Chief Underwriter in identifying new areas of potential risk.
• Have a complete understanding of all current underwriting guidelines and practices, to include global standards.
• Dissect and identify new risks and establish clear pathway in developing new Controls.
• Evaluate the results of Controls testing and identify any trends for training purposes.
• Evaluate and identify potential risk in the underwriting environment.
• Maintain current knowledge of industry trends practices.
• Stay on top of an ever-changing regulatory environment.
• Adapt to Innovation.
• Ensure that Underwriting Management team receives necessary information.
• Establish strong working relationship with other departments of the company.
• Communicate with senior leaders.
• Execute on company goals, both short and long term.
• Participate in and provide leadership in the Underwriting Department People management.
• Be a knowledge resource for underwriters at all levels.
• Understand and execute on Corporate responsibilities.
• Ensure team members are trained and have a clear understanding of objectives and expectations.
• Actively participate in the development, implementation and management of Risk management staff.
• Champion Change Management principles within the Risk Management team.
• Maintain positive work environment for team members.

General Director – Underwriting Risk Management

Analyst

• Support plan members across Canada guiding them through illness, injury, and recovery
• Proactively handle a dedicated caseload in compliance with specific service level agreements
• Action daily administrative tasks including responding to emails and telephone calls
• Assess claims based on contractual, medical, and vocational barriers
• Develop positive relationships through collaboration with plan sponsors, treatment providers, and internal partners
• Write letters to communicate benefit-related information
• Demonstrate resiliency, emotional intelligence, and compassion when communicating with plan members

Disability Case Analyst, Case Manager

Compliance

• Collecting, scrubbing, and uploading participant level account data
• Communicating with plan sponsors and internal stakeholders via Parts+ recordkeeping system
• Reading and comprehending retirement plan provisions from plan documents and amendments
• Calculating complex employer matching contributions
• Analyze and reconcile all reporting related to non-discrimination testing
• Work with the Compliance & Government Reporting team for any issues
• Perform other job-related duties and special projects as assigned

Compliance Analyst

• Own product delivery across Client Management applications (client reporting, onboarding, servicing) and Sales Enablement platforms (Client 360, CRM, content enablement)
• Lead and develop a high-performing team of engineers, analysts, and QA across agile squads
• Partner with Product, Sales, Client Service, Marketing, Operations, and Compliance to shape roadmaps
• Deliver strategic initiatives and platform modernization
• Oversee KLO, incident management, and SRE practices
• Establish delivery rigor: OKRs, KPIs, release cadences, dependency management
• Drive the book of work for Sales Enablement
• Advance AI-enabled solutions with responsible AI governance
• Manage vendor/partner relationships and contracts
• Align data strategy with enterprise architecture
• Champion security, privacy, and regulatory compliance
• Own budgets, forecasts, and resource planning
• Communicate status and risk transparently to senior leadership