Director, IT Product Management

Manulife

Director of IT Product Management at Manulife leading Client Management and Sales Enablement products. Managing cross-functional teams to drive strategic initiatives and operational excellence.

Posted 4/23/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesLead💰 $127,330 - $236,470 per yearWebsite

About the role

Key responsibilities & impact

Own product delivery across Client Management applications (client reporting, onboarding, servicing) and Sales Enablement platforms (Client 360, CRM, content enablement)
Lead and develop a high-performing team of engineers, analysts, and QA across agile squads
Partner with Product, Sales, Client Service, Marketing, Operations, and Compliance to shape roadmaps
Deliver strategic initiatives and platform modernization
Oversee KLO, incident management, and SRE practices
Establish delivery rigor: OKRs, KPIs, release cadences, dependency management
Drive the book of work for Sales Enablement
Advance AI-enabled solutions with responsible AI governance
Manage vendor/partner relationships and contracts
Align data strategy with enterprise architecture
Champion security, privacy, and regulatory compliance
Own budgets, forecasts, and resource planning
Communicate status and risk transparently to senior leadership

Requirements

What you’ll need

10+ years in product delivery/program management or technology leadership in financial services
Investment management experience strongly preferred
Proven leadership managing cross-functional engineering/analysis teams delivering complex, data-rich products at scale
Demonstrated success with agile delivery (Scrum/Kanban), DevOps/SRE practices, and CI/CD
Experience delivering client reporting/onboarding/servicing platforms and sales enablement solutions
Strong stakeholder management and executive communication
Solid understanding of data integration, APIs, and event-driven architectures
Familiarity with data governance and controls
Track record of operational excellence (SLAs, incident/problem management, change/release management)

Benefits

Comp & perks

Health insurance
Dental insurance
Mental health support
Vision insurance
Short- and long-term disability
Life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Retirement savings plans (including pension/401(k) savings plans)
Global share ownership plan with employer matching contributions
Generous paid time off program (up to 11 paid holidays, 3 personal days, 150 hours of vacation, 40 hours of sick time)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product deliveryprogram managementagile deliveryScrumKanbanDevOpsSRE practicesCI/CDdata integrationAPIs

Soft Skills

leadershipstakeholder managementexecutive communicationteam developmentstrategic initiative deliveryvendor managementresource planningrisk communicationoperational excellencedependency management