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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Process and system analysis
- Clarify and translate business requirements / objectives into detailed system functionality
- Review and analyze existing technical documentation to understand APIs, their endpoints, and their suitability for proposed solutions.
- Provide support to business areas, investigating operational related problems/inquiries, and recommending and implementing solutions
- Develop new procedure documentation in support of new process, products or system enhancements
- Document analysis findings, including API usage and integration recommendations.
- Develop process maps and workflows that show end-to-end processes, including API call points.
- Create detailed data mapping documents to identify data requirements, gaps, and any new fields needed in databases.
- Use tools such as Bruno (or Postman) to test APIs, understand error handling, and document error scenarios for the development team.
- Perform incident investigations using SQL queries to troubleshoot issues, identify root causes, and collaborate with engineers to resolve them.
- Communicate complex technical findings to business stakeholders in clear, accessible language.
- Build and update HTML email templates for customer onboarding communications.
- Provide effective communication with business unit management as well as business partners across Information Technology, Operations, Product & Marketing, Sales & Distributions and other functional teams
- Collaborate with business & technical partners
- Conduct interviews with business and technical experts to identify and communicate issues
- Assist with development of user test plans and testing to validate system enhancements
- Work with various teams (business and systems) to ensure that solutions are produced in accordance with the business requirements and are effectively validated
Requirements
What you’ll need- University degree or equivalent business experience
- More than 5 years of business analysis and/or project management experience
- Ability to handle multiple demands and competing priorities
- Knowledge and understanding of project management methodology and workflow design
- Ability to convey information clearly and effectively through both verbal and written communication
- Good organization, problem-solving skills and analytical ability
- Proven experience as an IT Business Analyst or similar role in a technology-driven environment.
- Strong skills in requirements gathering, scope definition, and translating business needs into technical specifications.
- Experience analyzing APIs, including understanding endpoints, parameters, and error handling.
- Ability to create process maps, workflows, and detailed data mapping documents.
- Familiarity with API testing tools such as Bruno, Postman, or similar.
- Proficiency in SQL for production investigation and root cause analysis.
- Strong written and verbal communication skills to explain technical details to non-technical audiences.
- Basic knowledge of HTML and ability to build or edit email templates.
Benefits
Comp & perks- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada includes holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisproject managementrequirements gatheringscope definitionAPI analysisdata mappingSQLHTMLworkflow designincident investigation
Soft Skills
communicationorganizationproblem-solvinganalytical abilitycollaborationverbal communicationwritten communicationability to handle multiple demandsability to convey information clearlyinterpersonal skills