Disability Case Analyst, Case Manager

Manulife

Disability Case Analyst guiding plan members through recovery journeys in Canada. Emphasizing empathy, critical thinking, and sound decision-making for successful return to work.

Posted 4/23/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$51,975 - CA$86,625 per yearWebsite

About the role

Key responsibilities & impact

Support plan members across Canada guiding them through illness, injury, and recovery
Proactively handle a dedicated caseload in compliance with specific service level agreements
Action daily administrative tasks including responding to emails and telephone calls
Assess claims based on contractual, medical, and vocational barriers
Develop positive relationships through collaboration with plan sponsors, treatment providers, and internal partners
Write letters to communicate benefit-related information
Demonstrate resiliency, emotional intelligence, and compassion when communicating with plan members

Requirements

What you’ll need

Bilingualism (English and French) is an asset
A college or university degree in a healthcare program or equivalent work experience is considered an asset
Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
Knowledge of disability management and/or group benefits is an asset
A background in a health-related field is advantageous
Comfortable and skilled in handling both incoming and outgoing calls
Excellent organizational and prioritization skills are critical for handling diverse tasks

Benefits

Comp & perks

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans including pension and global share ownership plan with employer matching contributions
financial education and counseling resources
generous paid time off program including holidays, vacation, personal, and sick days
statutory leaves of absence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

disability managementgroup benefitshealthcare program

Soft Skills

emotional intelligencecompassionorganizational skillsprioritization skillsdecision makingcollaborationresiliency