Director of Engineering, Group Benefits Claims Technology

Manulife

Director of Engineering responsible for leading engineering delivery in Group Benefits Claims Technology. Focused on performance and quality assurance within a large-scale operational context.

Posted 4/30/2026full-timeWaterloo • 🇨🇦 CanadaLead💰 CA$113,260 - CA$210,340 per yearWebsite

Tech Stack

Tools & technologies

AzureJMeterSelenium

About the role

Key responsibilities & impact

Set and enforce delivery health guardrails with focus on incident management, MTTR, release cycle time, DR/BC test success; ensure automated pipelines and streamlined CI/CD processes
Mature and sustain performance practices; define non‑functional requirements; drive E2E performance testing; use AI analytics to mirror production usage in test design
Own quality strategy and automation including data synthetics and JIRA Xray test management; embed quality gates and coverage targets across functional, integration, and E2E tests
Foster strong relationships across Product, Operations, Architecture, and ART leadership to deliver business outcomes and align on roadmaps and health dashboards
Attract and grow talent; lead 1:1s and mentoring; succession planning; skill assessments; build communities of practice to improve efficiency and standards
Establish AI guardrails and usage patterns (requirements parsing, test generation, code review, compliance checks, observability insights); measure productivity and quality gains
Cross‑portfolio sequencing and decision frameworks across CST, Disability, and Distribution portfolios; drive alignment and unblock constraints in the value stream
Partner with Architecture, Security, and Platform teams to uphold standards and engineering integrity; lead demo days and technical forums to scale standard processes

Requirements

What you’ll need

Bachelor’s degree in Computer Science/Engineering or equivalent experience
10–15+ years of progressive engineering leadership with direct accountability for Performance and Quality practices
Proven success leading SAFe Agile Release Trains; mastery of CI/CD, automated testing, secure coding, and observability
Hands‑on familiarity with JMeter, Load Runner, Bruno, New Relic, Azure Data Explorer (performance) and Selenium, Playwright, Robot Framework, JIRA Xray (quality)
Experience influencing partnership within Product, Operations, Distribution, Architecture, and Security
Track record of AI‑enabled engineering (NLP‑based test generation, synthetic data creation, anomaly detection, policy/compliance automation)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident managementMTTRrelease cycle timeDR/BC testingE2E performance testingautomated testingsecure codingobservabilityAI analyticsnon-functional requirements

Soft Skills

leadershipmentoringrelationship buildingsuccession planningskill assessmentscommunity buildinginfluencingcollaborationcommunicationdecision making

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Engineering