Lead Technical Program Manager

Manulife

Technical Program Manager leading delivery and optimization of key initiatives for new business and underwriting. Managing vendor relationships and ensuring agile practices in financial services.

Posted 4/29/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesSenior💰 $127,330 - $236,470 per yearWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Accountable for all technical delivery on the platform enabling technology and business objectives
Ownership of vendor relationships including understanding and influencing vendor roadmaps
Supporting business in preparing business cases or BoW exercises
Managing stakeholder/sponsor expectations and ensuring project delivery
Preparing and communicating all project-related plans
Monitoring and reporting status to stakeholders throughout the program lifecycle
Managing and communicating project milestones
Leading the technical evaluation and implementation of various New Business and Underwriting Applications
Coordinating with vendors to integrate their products with our internal solutions
Coordinating with teams across locations to develop IT project release roadmap/plan
Managing multiple workstreams/country teams and overseeing SDLC for end-to-end delivery
Setting guidelines to ensure deliverables follow Manulife standards
Ensuring creation of all projects deliverable documents
Partnering with various internal functions to understand their workflows
Developing and maintaining strong relationships with vendor support teams

Requirements

What you’ll need

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience)
At least 10+ years IT industry experience
At least 5 years of in-depth project/program management experience
5+ years of experience in a technical lead, technical program manager, technical product owner, platform owner or similar role
Experience leading complex, large IT system rollouts in financial institutions
Solid understanding of life insurance industry workflows and processes
Excellent communication, collaboration, negotiation and interpersonal skills
Ability to translate business needs into effective solutions
Experience with program and agile delivery methodologies
Proficiency in troubleshooting and problem-solving
Excellent presentation, communication, and interpersonal skills
Fast learner, able to acquire new technology quickly
Excellent analytical and problem-solving skills

Benefits

Comp & perks

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans including pension/401(k) savings plans
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Up to 11 paid holidays
3 personal days
150 hours of vacation
40 hours of sick time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprogram managementtechnical leadtechnical program managertechnical product ownerplatform ownerSDLCagile delivery methodologiestroubleshootingproblem-solving

Soft Skills

communicationcollaborationnegotiationinterpersonal skillsanalytical skillspresentation skillsstakeholder managementrelationship managementfast learnerability to translate business needs