Manulife

Manager

• Lead efforts to identify trends, anomalies, and opportunities in large datasets
• Drive operational analytics maturity through consistent definitions and reporting
• Own the creation and maintenance of enterprise-grade dashboards using BI tools
• Lead analysis of end-to-end customer journeys to identify friction and moments that matter
• Partner with senior leaders to translate business strategy into performance measurement frameworks
• Act as a subject matter expert on customer experience insights and lead analysis
• Manage projects independently from planning to identifying risks and tradeoffs
• Build long-term relationships with internal stakeholders for enabling insights
• Present insights with data storytelling and demonstrate organizational influence
• Coach and develop analysts in analytical thinking, storytelling, and technical practices.

Business Insights Manager, Operational Analytics

Risk

• Lead and manage the full contract lifecycle: intake, drafting, approval, signature, aligning with storage and monitoring requirements, and tracking renewal/termination dates.
• Align with a central repository of contracts and ensure accuracy, completeness, and version control.
• Ensure timely renewals, renegotiations, or termination decisions through proactive contract tracking.
• Conduct regular business reviews with vendors to assess performance, service levels, issues, and opportunities.
• Collaborate with stakeholders to identify vendor risks and recommend mitigation strategies.
• Act as a liaison between business partners, project teams, and vendors.

Vendor Governance Manager

• Provide program-level governance and delivery oversight for complex, cross-functional initiatives, ensuring alignment to business objectives, timelines, and quality expectations across the Behavioural Insurance portfolio.
• Establish and operate delivery governance structures, including delivery cadence, readiness checkpoints, dependency management, and decision forums to improve predictability and transparency.
• Oversee delivery performance of external vendors, ensuring commitments are met and cross-team dependencies are actively managed and resolved.
• Proactively identify, track, and manage program-level risks, assumptions, issues, and dependencies, supporting mitigation planning and clear communication to stakeholders and leadership.
• Develop and maintain structured program reporting that provides visibility into delivery status, risks, dependencies, and outcomes to support informed decision-making.

Program Governance Lead – Strategic Delivery

Insurance

• Provide coordination and execution support for program and project activities
• Maintain schedules, action logs, dependency trackers, documentation, and status artifacts
• Support business case development, strategy materials, and planning activities
• Assist with annual planning, road-mapping, and prioritization activities
• Support governance and risk activities by maintaining logs and documentation
• Compile inputs and maintain reporting tools and dashboards
• Coordinate administrative and operational tasks

Coordinator, Behavioural Insurance

Full-stack Engineer

• Analyze life insurance product specifications and translate complex actuarial models into intuitive, accurate implementations of life insurance products on the suite of Illustration applications
• Lead the design, development, and deployment of Illustration full-stack applications using .NET (VB/C#), ASP.NET, JavaScript/jQuery, ReactJS, SQL, and cloud-native tools like Docker, Kubernetes, App Logic, and API Management
• Directly manage and mentor a team of engineers, providing guidance on their work and progress, while owning own work and the progress of team aligned to the project goals and timelines
• Drive innovation and continuous improvement in a fast-paced, agile environment, while using leading technologies such as incorporating GitHub Copilot and other AI Tools to increase efficiency
• Collaborate with multi-functional teams across engineering, product, pricing, and business to ensure timely delivery and alignment with strategic goals
• Collaborate across engineering team to analyze and resolve complex technical issues and system defects
• Write unit and integration tests, while performing and driving unit testing of all development ensuring code quality are met for delivery
• Produce comprehensive documentation for system components developed

Senior Full-Stack Software Engineer

Financial Planning and Analysis

• Acts as the subject matter expert across all alternative investment and private market assets classes (private credit, structured credit, real asset and private equity)
• Engage directly with financial advisors in assigned channel/territory and support existing wholesaler efforts
• Ability to deliver and convey complex investment solutions to advisors in an understandable and relatable manner
• Manages a large territory and works closely with all levels of the sales organization
• Discusses portfolio allocation guidance, suitability, structuring and liquidity considerations for implementation into advisor portfolios
• Partners with key account managers and platform due diligence team to drive product placements
• Works with Training & Development to build an alternatives education platform
• Collaborates with various Investment, Strategy and Marketing teams to build content, collateral, and brand awareness campaigns
• Supports strategic initiatives and projects on behalf of Alternatives Product Team
• Produces expected sales results and activity levels as defined by manager

Alternative Investment Consultant

QA Engineer

• Execute risk-based compliance testing engagements, including walkthroughs, sample selection, and detailed testing procedures
• Evaluate the design and operating effectiveness of key controls through hands on testing
• Document testing activities, evidence, and conclusions in the company GRC platform (e.g., Archer or similar)
• Test adherence to internal policies, procedures, and applicable regulatory requirements relevant to the business
• Analyze testing results to identify control deficiencies, exceptions and emerging risks
• Document findings and draft testing reports summarizing procedure performed, results and issues identified
• Work with Audit Services, Risk, and Business Unit Compliance teams under guidance to support testing execution

Senior Tester, Global Compliance Testing

Learning and Development

• Design, implement, and support learning programs and initiatives addressing professional development needs
• Curate and maintain online learning content aligned with the global learning strategy
• Facilitate discussions or sessions in Compliance New Hire Training and related programs
• Conduct learning needs analyses to inform program design and enhancements
• Monitor, measure, and evaluate the effectiveness of professional development initiatives
• Maintain and update the Professional Development dashboard for management reporting
• Manage training schedules and program timelines to ensure alignment with business and learner needs
• Track and record learning participation using designated learning systems and tools (e.g., Pursuit, Compass)
• Maintain and enhance the Compliance Training Audit Readiness Framework, including governance artifacts, policies, standards, procedures, and evidence repositories
• Support regulatory examinations, internal audits, and assurance reviews by coordinating documentation, data extracts, and standardized responses
• Perform periodic training governance and readiness health checks (e.g., documentation completeness, version control, approval tracking) aligned with global standards
• Track, document, and follow up on remediation actions arising from audits, reviews, and validations
• Produce accurate and timely compliance training reports for senior management, oversight forums, and stakeholders
• Perform trend, exception, and issue analysis related to training completion, overdue items, and recurring issues
• Ensure consistency, traceability, and alignment across data sources, reports, and governance artifacts
• Support quarterly and annual validation activities, including documentation reviews, exception log management, and evidence testing
• Maintain standardized templates, control inventories, trackers, and reporting tools to support scalable training oversight
• Participate in ad hoc projects and continuous improvement initiatives as assigned

Compliance Specialist – Professional Development

Marketing

• Develop and oversee comprehensive marketing strategies aimed at customer retention and expansion
• Lead the planning and execution of multi-channel marketing campaigns, including digital, print, direct mail, and events
• Analyze campaign performance data and market trends to inform strategy adjustments and improve ROI
• Informally mentor marketing specialists, providing guidance and support in their professional development
• Collaborate with product, distribution, and customer service teams to ensure a cohesive approach to customer retention and expansion
• Oversee the creation and distribution of engaging content and marketing materials
• Utilize marketing automation tools to track retention and expansion
• Drive continuous improvement through testing, analysis, and optimization of marketing tactics
• Coordinate with external agencies and vendors to ensure seamless execution of marketing campaigns
• Develop and manage marketing budgets, ensuring efficient allocation of resources
• Stay updated on industry trends and competitor activities to identify new opportunities
• Present campaign results and strategic recommendations to senior management

Associate Marketing Manager – Retention/Expansion, Affinity Markets

• Lead the Power Platform Run team responsible for handling service requests, incidents, and operational tasks
• Ensure platform health, availability, and performance through proactive monitoring and observability strategies
• Oversee documentation and process readiness before transitioning builds to operations
• Implement and maintain governance frameworks, including managed security, managed operations, and audit readiness
• Ensure compliance with internal risk management standards and external regulatory requirements
• Collaborate with build engineers, technical analysts, and architects to align operational goals with platform capabilities
• Engage with business units to support solution delivery and promote platform adoption
• Provide mentorship and guidance to team members, fostering a culture of accountability and continuous improvement
• Act as a subject matter expert (SME) on Power Platform technologies
• Stay current with Microsoft best practices and integrate new features and capabilities into operational workflows

Power Platform Manager

Technical Product Manager

• Own and manage a multi-quarter platform roadmap and backlog aligned to business outcomes and technology strategy.
• Partner with business and technology stakeholders to understand needs and translate them into epics, features, and user stories.
• Act as a strong voice of the customer, driving value-based prioritization and active backlog management.
• Collaborate with engineering leaders, architects, SRE, and risk and regulatory partners to align priorities and manage dependencies.
• Define clear functional and non-functional requirements, including measurable success criteria such as reliability, resiliency, performance, cost-to-serve, and reduction in operational toil.
• Provide technical leadership to delivery teams by clarifying requirements, addressing dependencies, and removing delivery blockers.
• Support vendor evaluation and partnerships, ensuring external deliveries meet agreed quality, integration, and security standards.
• Continuously identify improvement opportunities through data, workflow, and market analysis.

Senior Technical Product Owner, Technology Platforms

• Support distribution of Manulife John Hancock Investments (IO) strategies to defined contribution retirement plans through intermediaries, consultants and recordkeepers.
• Partner with Managing Directors to execute territory and intermediary coverage strategies, including pipeline development and opportunity tracking.
• Participate in intermediary and client meetings, delivering investment support, product positioning, and follow up execution.
• Assist in identifying new DCIO business opportunities, platform initiatives, and investment searches.
• Remain abreast of investment portfolio performance and competitive positioning points, with expectations to present opportunistically.
• Develop and maintain strong working knowledge of investment strategies, portfolio positioning, and competitive landscape.
• Coordinate cross functionally with Product, Portfolio Management, Marketing, Compliance, and Operations to support sales execution and client outcomes.
• Maintain CRM activity, pipeline reporting, and sales analytics to support management oversight and territory planning.
• Travel as needed to support client engagements, conferences, and team initiatives.

Associate Director – Retirement Investment Consulting, DCIO

Sales

• Set the North America Retail Enablement roadmap across CRM, selling tools, content/engagement platforms, reporting/insights, and AI-enabled capabilities.
• Own CRM outcomes (Salesforce), including platform improvements, workflow simplification, data quality, and field adoption.
• Lead enablement launches and changes end-to-end: communications, training, readiness, leadership alignment, and hypercare.
• Run the operating model for key tools (e.g., content management/engagement platforms), including vendor management and clear business ownership.
• Build and track adoption and impact metrics (usage, satisfaction, productivity, sales outcomes where available) and use them to prioritize work.
• Partner with Marketing to improve lead management and advisor engagement workflows, integrating sales and marketing insights where appropriate.
• Advance the AI enablement agenda: identify practical use cases, guide pilots/MVPs, and work with Tech/Data/Risk on scalable paths to production.
• Lead and develop a high-performing enablement team; set clear priorities, simplify processes, and create a sustainable pace of delivery.

AVP, Sales Enablement

Analyst

• empowering you to learn and grow the career you want
• recognizing and supporting you in a flexible environment where well-being and inclusion are more than just words
• shaping the future you want to see as part of our global team

Senior Analyst, Global Recon Prep

Accounting Manager

• Perform advanced accounting activities, including standard and non-standard journal entries, reconciliation of complex general ledger accounts, and preparation of state filings, footnotes, and financial statement pages.
• Analyze financial results, detect aberrations, and provide commentary on specific focus areas.
• Assist in month-end, quarterly, and year-end close processes and related reporting activities.
• Compile ad hoc accounting analyses for business partners and assist directors, managers, and team members with projects and analytical requests.
• Assist with internal and external audits, including year-end schedules and financial statement preparation.
• Demonstrate proficiency with reporting and analysis tools while working on semi-structured assignments within established guidelines.
• Mentor staff accountants and share best practices with team members.
• Identify and recommend process improvements to enhance efficiency and controls.
• Maintain strong documentation and organization to ensure a clear audit trail.