Manulife

Risk

• Support the Operational Risk and Resilience Oversight Committee (ORROC) reporting
• Socialize the commentaries with stakeholders across Segments
• Perform data validation and ensure data integrity requirements are met
• Perform data and trends analysis and propose themes and actions
• Engage in training activities to support first- and second-line adoption of the methodology

Operational Risk Manager – Reporting and Data Intelligence

Security Engineer

• Lead risk-based security assessments for new technologies and IT solutions across Canadian Technology Business Units
• Safeguard cloud and on-premises environments by identifying threats, recommending controls, ensuring compliance, and driving remediation
• Conduct formal risk assessments for technology systems and infrastructure (e.g., NIST RMF)
• Identify compliance gaps, enforce security policies/standards, and drive timely remediation
• Integrate security into workflows by partnering with technology teams (Agile/DevOps) and platform teams
• Partner on RCSA initiatives to align with corporate and regulatory requirements
• Manage audits, regulatory reviews, and second line of defense queries; provide evidence and mitigation plans
• Define, track, and report remediation programs and corrective actions to meet regulatory requirements and global standards
• Review, update, and socialize security policies, patterns, and guardrails across the organization
• Offer consulting expertise to Business Unit Technology leaders to align with global security objectives
• Represent the Canadian division in global security planning and standards
• Build strategic partnerships with counterparts in technology, business and global cybersecurity teams; raise awareness of emerging cyber threats specific to their operations
• Build deep knowledge of the Canadian segment and BUs’ or equivalent experience business processes and products to tailor risk mentorship
• Report important metrics, control effectiveness, and risk posture; maintain customer dashboards and briefings
• Continuously refine processes based on industry trends, threat intelligence, and audit findings
• Delegate, lead, and mentor teams with the autonomy needed to facilitate decision-making

Director, Business Unit Security Officer

Operations

• Provide senior day-to-day leadership within Investor Relations Operations team
• Apply strong working knowledge of private real estate strategies to support positioning, investor engagement, RFP and RFI submissions
• Lead and own the end-to-end development and ongoing maintenance of core marketing and client-facing materials
• Partner with Proposal Services to manage completion of Real Estate RFPs, RFIs, and DDQs
• Serve as a project manager across various functional partners to ensure timely delivery and quality control of all investor materials
• Contribute to quarterly fund/client reporting

Associate Director, Investor Relations Operations – Real Estate

Sales

• overseeing and enhancing the internal support services that empower our sales team to excel
• building, implementing, measuring, and optimizing a world-class support model
• developing and implementing strategic plans for the Annuity Sales Support function
• deploying tactical day-to-day execution that supports the strategic direction of the sales support department
• conducting performance analysis using key metrics
• leading the development and delivery of sales training and curriculum
• ensuring consistent message delivery across sales support roles and new product lines
• fostering effective collaboration with Product, Marketing, Analytics, and other internal partners

AVP, Sales Enablement

Content Writer

• Define and execute a global content strategy aligned with firm-wide objectives and market needs
• Champion editorial standards and brand voice across Manulife Investment Management’s Private Markets platform, ensuring consistency as well as regulatory compliance
• Lead initiatives to innovate content formats and distribution strategies for maximum impact
• Build strong relationships with internal teams to foster best practices and knowledge sharing
• Serve as a mentor and trusted advisor to internal groups, specifically our IR Operations team, by providing editorial guidance and thought leadership
• Oversee high-quality, client-centric content including DDQs, market insights, and product and portfolio narratives in partnership with our IR Operations team
• Translate complex investment concepts into clear, compelling, and actionable content tailored for institutional audiences
• Partner with our Investor Relations and IR Operations team to lead marketing collateral review processes, ensuring accuracy, and alignment with brand standards
• Drive process improvements to enhance efficiency and scalability across our IR Operations team
• Use platforms like DORA, Qvidian, and generative AI tools to streamline drafting, automate content, and accelerate the delivery of consistent, high-quality proposals
• Track pursuit activity, win/loss data, and client feedback, turning insights into actionable strategies for leadership

Director, Private Markets Writer, IR Operations

Compliance

• Provide advertising compliance reviews
• Review, approve, and file advertising materials
• Assist with preparation of regulatory filings
• Participate in projects to support the compliance team
• Establish and maintain working relationships with business units
• Assist team members with tasks as needed
• Support development, implementation, and maintenance of compliance policies
• Represent compliance on global projects
• Collaborate to ensure compliance needs are met

Compliance Consultant

Financial Planning and Analysis

• Provide strategic financial advice to the Head of Asia Wealth and Asset Management with respect to all functions reporting to the incumbent and other business‐related activities.
• Provide leadership over the design, implementation and execution of the development of a Finance Target Operating Model (TOM) for Asia WAM consistent with the new organizational structure for Asia WAM.
• The WAM CFO will be accountable for transformation opportunities to render Asia WAM more efficient and effective.
• Financial reporting across all basis of accounting (IFRS, local GAAP) including internal controls related to financial reporting.
• Management reporting including supplementary external disclosures for WAM Asia, budgeting, strategic planning and analysis for the Asia WAM business.
• Financial (e.g. external financial and client reporting, structuring key performance indicator reporting) and regulatory implications of transactions/new asset acquisitions across the WAM products and asset classes.
• Accountability and leadership for the financial due diligence, negotiations and financial modelling around potential major deals, in collaboration with Corporate Development, actively direct and influence related business decisions and strategic direction of Asia WAM.
• Manage risk exposures within board delegated targets.
• Effectively managing the relationships of a wide range of internal and external stakeholders related to Asia WAM matters (e.g. external auditors, regulators, insurance operating divisions and a wide span of corporate functions).
• Management and development of finance talent for Asia WAM Board Director positions as requested by the organization.

VP, CFO – Wealth and Asset Management

Manager

• Deliver ongoing analysis, reporting, and automating required processes.
• Preparation of monthly, quarterly, and annual US Segment related reporting.
• Facilitate US Risk Committee operations and Risk policy maintenance.
• Lead the automation of processes for collecting and analyzing data.
• Monitor, optimize, and provide training on automated systems.
• Support delivery of machine learning and analytics projects.
• Assist in testing, cleaning, and preparing data for reporting readiness.
• Generate reports ensuring accuracy in metrics reported.

Advanced Reporting Analytics and Automation Manager

Learning and Development

• Assist in design and develop engaging e-learning materials that are relevant to the workplace and department context, and are compliant with Manulife’s branding and design guidelines
• Assist in the design and development of engaging learning materials, including eLearning modules, job aids, and instructor-led training
• Collaborate with subject matter experts (SMEs) to gather content and translate it into effective learning experiences
• Support the team in organizing and maintaining course assets and documentation
• Participate in quality assurance reviews to ensure instructional materials meet design standards
• Learn and apply instructional design principles and tools under the guidance of senior designers

Associate Instructional Designer

• Build automated reporting solutions using Power BI, Power Apps, and Power Automate.
• Develop dashboards and operational workflows that support model lifecycle tracking, model issues management, remediation progress, and key risk indicators.
• Reduce manual effort through scalable, end‑to‑end automation.
• Support data ingestion, transformation, and validation using Azure and Databricks.
• Establish controlled, auditable, and scalable data models aligned with governance requirements.
• Identify thoughtful, compliant opportunities to leverage GenAI for documentation, testing, or analytical acceleration.
• Ensure reporting outputs are accurate, complete, and audit‑ready.
• Strengthen controls and validation processes that enable consistent and reliable reporting standards.
• Partner with actuarial, analytics, finance, and technology teams to clarify requirements and iterate on reporting and workflow solutions.
• Document processes, logic, and workflows clearly to support transparency and operational readiness.

Model Risk Operations Manager

• ensure first line of defense complies with data protection regulations and maintains high standards of data privacy
• monitor and assess controls that protect sensitive information
• monitor and test to ensure compliance with privacy regulations and internal policies
• monitor processes and controls to endure the protection of sensitive data, including personal and financial information
• identify and assess privacy and data security risks across the organization
• provide guidance and training staff on privacy and data protection
• participate in privacy incident management and collaborate with Privacy & Legal Counsel on legislative updates
• collaborate with internal and external stakeholders to address privacy and data security issues
• maintain accurate records and documentation of all privacy and data incidents
• prepare and present privacy reports to senior management

Associate Manager, Privacy, Data & Controls

Analyst

• Assess initiatives through a transformation lens—identify and prioritize high-impact, transformation-focused processes across customers, technology, and operating models; define the target state; and design integrated solutions that enable seamless adoption and sustained delivery post-launch.
• Use quantitative and qualitative methods to assess current-state performance and customer/employee experience (e.g., cycle time, productivity, TNPS), translate insights into transformation opportunities, and define success metrics.
• Partner with change management to design adoption plans, readiness metrics, and stakeholder communications
• Utilize your analytical and critical thinking skills to ask pertinent questions, understand business drivers and needs, and bring clarity and precision through detailed business requirements.
• Build and sustain strong partnerships with key stakeholders and teammates, earning trust, fostering collaboration, and inspiring action through a positive, outcome-oriented mindset.
• Use your strong communication skills to collaborate with working groups and accurately document business needs.
• Strengthen your toolkit across transformation methods (e.g., Agile, Design Thinking, Lean practices), project/program management, and insurance domain expertise.

Transformation Analyst

Insurance

• Acknowledge, manage, and respond to Inforce Insurance inquiries on all product lines via dedicated e-mail ID’s and toll-free number within established service standards
• Create an outstanding service experience with the goal of prioritizing and handling their inquiry
• Develop meaningful relationships with our distributors by making it easier, faster and better to do business with Manulife
• Educate and promote Manulife’s tools, resources, digital and self-serve opportunities with distributors
• Effectively communicate and collaborate with internal teams to facilitate complex processes and case resolution across multiple areas, ensuring timely execution of all requests, while keeping your contacts continually informed
• Resolve any problems or bottlenecks that occur with an inquiry by taking full accountability from start to finish and only closing the case once satisfactory resolution has been achieved
• Consistently maintain high performance targets while demonstrating the highest level of professionalism and empathy
• Support peers by sharing knowledge and work across the team to balance volume and service levels
• Proactive and forward thinking to make recommendations for change, reduce waste and improve the overall distributor experience
• Identify process enhancements and raise concerns from distributors to ensure we are focused on opportunities that make doing business easier and more valuable for our distributors
• Assess business, compliance and reputation risk and take appropriate action

Insurance Inforce Case Coordinator

• analyze calls and transactional data to spot suspicious activity
• lead investigations and connect with customers to resolve potential fraud quickly and effectively
• contribute to ongoing risk assessments and help strengthen fraud awareness across our contact centers
• monitor fraud alerts and flagged activities, conducting preliminary investigations into suspicious transactions or behaviors
• review customer information, documentation, and call recordings to identify fraud indicators and document findings accurately
• communicate potential or confirmed fraud cases to internal stakeholders and escalate high-risk cases as needed
• place system alerts to prevent additional incidents and provide feedback to call center teams on fraud detection practices
• contribute to fraud-related meetings, training, process improvements, and enterprise initiatives focused on risk mitigation
• collaborate with cross-functional partners while maintaining strong knowledge of fraud policies, authentication standards, and regulatory requirements

Bilingual Junior Fraud Analyst

• Provide proactive support to Corporate, National, and Independent Advisor offices
• Build strong one-to-one relationships with assigned branches
• Follow up on pending cases to ensure service standards and timelines are met
• Communicate key updates through calls, emails, and notifications
• Take ownership of assigned files and resolve issues that could delay progress
• Identify and remove obstacles in the case process to keep applications moving effectively