Business Insights Manager, Operational Analytics

Manulife

Business Intelligence Manager driving analytical insights to improve customer experiences across Canada. Collaborating with teams to identify trends and operational improvements for business performance.

Posted 5/8/2026full-timeToronto • 🇨🇦 CanadaSeniorLead💰 CA$113,000 - CA$163,000 per yearWebsite

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Lead efforts to identify trends, anomalies, and opportunities in large datasets
Drive operational analytics maturity through consistent definitions and reporting
Own the creation and maintenance of enterprise-grade dashboards using BI tools
Lead analysis of end-to-end customer journeys to identify friction and moments that matter
Partner with senior leaders to translate business strategy into performance measurement frameworks
Act as a subject matter expert on customer experience insights and lead analysis
Manage projects independently from planning to identifying risks and tradeoffs
Build long-term relationships with internal stakeholders for enabling insights
Present insights with data storytelling and demonstrate organizational influence
Coach and develop analysts in analytical thinking, storytelling, and technical practices.

Requirements

What you’ll need

7+ years of experience in Business Intelligence, Data Analytics, Market Research, Management Consulting, or related roles
Proficiency with SQL or other data querying languages
Proficiency with visualization tools such as PowerBI or Tableau
Capabilities with programming language (Python/R)
Background in Finance, Accounting, Math, Statistics, or related fields
Experience in insurance or financial services is an asset
Excellent verbal and written communication, interpersonal, and teamwork skills
Proven track record to lead through influence, manage multiple priorities, and build trusted cross-functional relationships
Naturally curious, with a passion for digging into data to uncover root causes and emerging opportunities.

Benefits

Comp & perks

health, dental, mental health, vision insurance
short- and long-term disability
life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans including pension
global share ownership plan with employer matching contributions
financial education and counseling resources
generous paid time off including holidays, vacation, personal, and sick days
full range of statutory leaves of absence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLPythonRdata queryingdata analyticsbusiness intelligencedata visualizationPowerBITableaustatistical analysis

Soft Skills

communicationinterpersonal skillsteamworkleadershipanalytical thinkingstorytellingorganizational influencerelationship buildingproject managementcuriosity