MAG Seguros

Threat Intelligence Specialist

• Act as a strategic partner to leadership, supporting decision-making through data, diagnostics, and people metrics;
• Conduct analyses of organizational climate, engagement, retention, and employee experience;
• Conduct site visits to operations to identify opportunities and support the development of action plans with leadership;
• Turn metrics into insights and strategic recommendations for the business, applying People Analytics concepts;
• Conduct strategic exit interviews and analyze turnover indicators;
• Build dashboards, management reports, and executive presentations;
• Support onboarding, adaptation, and development of leaders;
• Lead projects related to culture, employee experience, and organizational transformation.

Senior Employee Experience Analyst – Business Partner, Organizational Intelligence

Human Resources

• Develop, implement, and evolve the employee journey, ensuring a consistent experience aligned with MAG's culture;
• Design and oversee journeys such as onboarding, integration, the new leader journey, and other experience initiatives;
• Map journeys, identify improvement opportunities, and propose solutions to enhance the employee experience;
• Monitor experience, satisfaction, and engagement metrics, translating data into action plans;
• Create communications and support materials for the journeys;
• Lead end-to-end employee experience projects;
• Consolidate learnings and drive continuous improvement of initiatives.

Mid-level Employee Experience Analyst

Manager

• Conduct active prospecting to expand the base of brokers specializing in life insurance and pension plans;
• Actively participate in the training, technical support and management of these independent professionals;
• Provide field supervision with clear guidance, close follow-up and continuous development;
• Establish strategies to guide the team and monitor performance indicators;
• Develop commercial initiatives and sales incentive programs;
• Prospect and open new local business opportunities/partnerships;
• Support sales professionals in managing and maintaining client portfolios.

Commercial Manager

Administrative Assistant

• Provide support to internal and external clients, ensuring prompt and high-quality service;
• Control, update, verify, register and report information in documents, spreadsheets and corporate systems;
• Prepare and draft various documents, contributing to the organization and updating of area processes;
• Manage expenses, payments and financial documents, ensuring accurate tracking of information;
• Support the organization and follow-up of events, initiatives and activities for the area, including expense reporting;
• Liaise with different company areas to clarify and address administrative requests;
• Handle telephone and digital channel inquiries;
• Monitor suppliers and support processes related to contracting and payments;
• Extract, consolidate and prepare monitoring reports and management controls;
• Provide administrative support to the area’s activities, contributing to process efficiency and meeting deadlines.

Administrative Assistant – People with Disabilities (PwD)

Sales Engineer

• Evaluate new tools and in-house development solutions, including conducting pilots with objective impact metrics;
• Recommend and guide architectural patterns for internal and external development teams;
• Continuously assess the group's technology assets, with emphasis on cost, security, scalability, resilience and reliability;
• Define architectural guardrails for the adoption of generative AI within engineering teams and business solutions;
• Support initiatives to modernize legacy systems to cloud architectures.

Solutions Architect

Analyst

• Ensure operational excellence and the best possible user experience on our learning platforms;
• Manage catalogs, learning tracks, learning journeys and content availability rules;
• Support and drive the technological maintenance and evolution of LMS and LXP environments;
• Analyze usage, engagement and performance metrics to support decision-making;
• Assist in building dashboards and automated data extraction processes;
• Identify continuous improvement opportunities in the employee learning experience;
• Act as the interface between Corporate Learning, vendors and technology teams;
• Provide second-level technical support for incidents related to platforms and digital content;
• Monitor market trends and propose new solutions to enhance the learning journey.

Senior Learning Platforms Analyst

Supervisor

• Supervise the Recruitment & Selection operation focused on attracting commercial professionals, both employees and contractors, ensuring hiring volume, quality and speed;
• Lead and oversee end-to-end selection processes for commercial positions and sales leadership roles: profile alignment, attraction strategy definition, job posting, hunting, screening, interviews and follow-up until process completion;
• Lead, develop and monitor the performance of the recruitment and selection team, promoting alignment, productivity and continuous improvement;
• Monitor area metrics and KPIs, such as SLA, time-to-fill, stage conversion rates, sourcing channels, candidate volume and hire effectiveness;
• Partner with commercial leadership to ensure strategic alignment between recruitment, operational growth and business targets;
• Contribute to the standardization, evolution and scalability of Talent Attraction processes.

Talent Attraction Supervisor – Commercial Focus

• Conduct strategic analyses of commercial performance;
• Prepare market, profitability and scenario studies;
• Develop target, incentive and KPI models;
• Build executive presentations for leadership;
• Serve as a technical reference for team analysts;
• Support strategic decisions through data and recommendations.

Senior Commercial Planning Analyst

• Apoiar as rotinas de planejamento comercial;
• Elaborar relatórios e análises de desempenho;
• Acompanhar indicadores, metas e resultados;
• Organizar informações para fóruns de gestão e tomada de decisão;
• Apoiar análises de forecast e acompanhamento de performance comercial.

Analista de Planejamento Comercial – Pleno

Data Analyst

• Develop and maintain dashboards and reports in Power BI;
• Structure queries and perform data processing using SQL;
• Support the development of analytical solutions for business areas;
• Contribute to process automation and improvements in data quality;
• Collaborate with planning and business teams to turn data into actionable insights.

Data Analyst – Junior

Sales

• Handle customer inquiries and requests from the Online Store or transferred from our contact center regarding interest in and/or questions about purchasing a product
• Perform outbound contacts to offer products based on received leads
• Log all customer interactions in the customer relationship management system
• Deliver an excellent service experience to current and potential customers

Customer Relationship Agent – Sales Focus

• Lead recruitment activities with a focus on active talent sourcing, high-volume hiring and management of talent attraction projects;
• Plan, lead and execute strategic recruitment projects such as high-volume openings, targeted campaigns, launch of new operations or seasonal peaks;
• Conduct hunting and market mapping for different profiles, with a focus on volume, quality and diversity of sources;
• Design, monitor and optimize recruitment funnels, ensuring scalability, efficiency and predictable results;
• Actively manage the talent pool in a segmented and strategic manner to support ongoing projects and recurring demands;
• Leverage technology, automation and data to increase efficiency in processes and improve the candidate experience;
• Monitor and analyze metrics such as candidate volume, stage conversion rates, response time, SLAs and sourcing channels;
• Work in partnership with the Selection team and leadership to ensure profile alignment, prioritization of requests and on-time delivery of projects;
• Contribute to standardization, continuous improvement and scalability of recruitment processes.

Talent Acquisition Analyst

• Support the design, execution and monitoring of corporate learning and professional development programs;
• Participate in initiatives related to career paths, learning pathways, certifications, leadership, and technical and soft-skills training;
• Lead and monitor development projects, ensuring planning, schedules, deliverables and outcomes;
• Conduct training needs analyses (TNA) with business areas;
• Monitor KPIs, consolidate data and prepare analyses to support decision-making;
• Contribute to continuous improvement of the area’s programs and processes;
• Promote a culture of learning and development across the organization;
• Collaborate with internal stakeholders to ensure the effectiveness of initiatives;
• Identify opportunities for innovation and the application of new technologies, including Artificial Intelligence tools, in learning processes.

Corporate Learning Analyst – Mid-level

Consultant

• Provide support for project management and process improvement initiatives under the guidance of more experienced professionals, contributing to the organization, monitoring, and execution of planned activities.
• Participate in gathering information and understanding project contexts, supporting the preparation and updating of documents such as Project Charter, WBS, schedules, action plans, and status reports, ensuring that information is organized, up to date, and available for tracking and decision-making.
• Support interaction with internal teams and partners by attending alignment meetings, recording decisions, open items and follow-ups, and assisting with communication to project stakeholders.
• In the area of process management, assist with process mapping and modeling activities by participating in interviews, workshops and validations, as well as preparing process flows, applying basic process analysis tools, and supporting the development of diagnostics, always under the supervision of the Projects and Processes team.
• Contribute to monitoring deadlines, risks, assumptions and constraints, helping identify deviations and implement corrective actions, while gradually developing a systemic view of the organization’s processes and projects.