Lowe's Companies, Inc.

Account Manager

• Build and develop relationships with local owners, managers, operators and service providers within the industry.
• Generate new business with various end users including on site staff as well as key decision makers at management Companies.
• Plan, schedule, and lead daily meetings with customers in assigned portfolio.
• Maintain accurate and up to date customer activities and opportunities utilizing customer relationship tools provided by the company.
• Utilize the full company value propositions including selling tools, programs, and fulfillment capabilities.
• Participate in all company directed training sessions, sales/business meetings as well as company sponsored trade shows, conferences and conventions.
• Utilize company tools to analyze data, recognize trends and build overall sales strategy to deliver company desired results.
• Recognizes and understand competitive landscape within assigned market(s).

Account Manager – Residential

Supply Chain

• Build, nurture and sustain strong partnerships with supervisors and leadership
• Manage human resources functions for the location
• Provide sound judgement, guidance and thought partnership to support HR strategies
• Develop and execute project plans and deliver HR services supporting business objectives
• Promote the value of HR function based on business outcomes
• Ensure the right talent is selected to meet business needs
• Support the administration of HR activities including recruiting/hiring, performance management, and benefits enrollment
• Collaborate with leadership to align HR strategy with business plans

Supply Chain HR Advisor

Manager

• Maintains and manages the local third-party service provider relationships to support quality, service, and expense goals to support the National Installation Merchants category strategy
• Leverages capabilities within the PROvider Experience Group to partner on sourcing, onboarding/upskilling, and engagement to retain Lowe’s third-party service providers by promoting Lowe’s business, building strong relationships, and being an advocate for the ISP’s
• Manages the relationship and performance of the service provider network through direct interaction with the service providers and B2B meetings leveraging insights/takeaways from Centralized Business Reviews
• Ensures third-party service providers are knowledgeable of all Lowe’s applications that pertain to the service provider relationships which include, (e.g., IMS, SPM)
• Oversees service quality through regular interaction including jobsite inspections, service provider meetings, and reviewing customer satisfaction and capacity metrics to ensure Lowe's quality standards are met
• Works cross-functionally with Store based PRO Services Field Managers to resolve any customer issues related to the services providers and provides feedback on any store related execution issues that need addressed to aide in the success of the service providers
• Primary Point of Contact for IST related to capacity and Service PROviders
• Offers expertise and support in the form of service provider network and competitive insights to local SSC for new programs and/or initiatives
• Obtains and holds licenses on Lowe’s behalf as required

Field Provider Manager

• Maintains and manages the local third-party service provider relationships to support quality, service, and expense goals
• Leverages capabilities within the PROvider Experience Group to partner on sourcing, onboarding/upskilling, and engagement to retain Lowe’s third-party service providers
• Manages the relationship and performance of the service provider network through direct interaction with the service providers and B2B meetings leveraging insights/takeaways from Centralized Business Reviews
• Ensures third-party service providers are knowledgeable of all Lowe’s applications that pertain to the service provider relationships
• Oversees service quality through regular interaction including jobsite inspections, service provider meetings, and reviewing customer satisfaction and capacity metrics
• Works cross-functionally with Store based PRO Services Field Managers to resolve any customer issues related to the services providers
• Offers expertise and support in the form of service provider network and competitive insights to local SSC for new programs and/or initiatives

• Maintains and manages the local third-party service provider relationships to support quality, service, and expense goals to support the National Installation Merchants category strategy.
• Leverages capabilities within the PROvider Experience Group to partner on sourcing, onboarding/upskilling, and engagement to retain Lowe’s third-party service providers by promoting Lowe’s business, building strong relationships, and being an advocate for the ISP’s.
• Manages the relationship and performance of the service provider network through direct interaction with the service providers and B2B meetings leveraging insights/takeaways from Centralized Business Reviews.
• Ensures third-party service providers are knowledgeable of all Lowe’s applications that pertain to the service provider relationships which include, (e.g., IMS, SPM).
• Oversees service quality through regular interaction including jobsite inspections, service provider meetings, and reviewing customer satisfaction and capacity metrics to ensure Lowe's quality standards are met.
• Works cross-functionally with Store based PRO Services Field Managers to resolve any customer issues related to the services providers and provides feedback on any store related execution issues that need addressed to aide in the success of the service providers.
• Primary Point of Contact for IST related to capacity and Service PROviders.
• Offers expertise and support in the form of service provider network and competitive insights to local SSC for new programs and/or initiatives
• Obtains and holds licenses on Lowe’s behalf as required

• Maintains and manages local third-party service provider relationships to support quality, service, and expense goals
• Leverages capabilities within the PROvider Experience Group to partner on sourcing, onboarding/upskilling, and engagement to retain Lowe’s third-party service providers
• Manages the relationship and performance of the service provider network through direct interaction with the service providers and B2B meetings leveraging insights/takeaways from Centralized Business Reviews
• Ensures third-party service providers are knowledgeable of all Lowe’s applications that pertain to the service provider relationships
• Oversees service quality through regular interaction including jobsite inspections, service provider meetings, and reviewing customer satisfaction and capacity metrics
• Works cross-functionally with Store based PRO Services Field Managers to resolve any customer issues related to the services providers
• Offers expertise and support in the form of service provider network and competitive insights to local SSC for new programs and/or initiatives
• Obtains and holds licenses on Lowe’s behalf as required

• Own the relationship with the local Independent Service Providers (ISPs) across multiple markets
• Conduct regular B2B meetings, reviewing program metrics and performance
• Develop and discuss improvement plans as needed to meet service and quality goals
• Manage the relationship and performance of the service provider network through direct interaction and B2B meetings
• Ensure third-party service providers are knowledgeable of Lowe’s applications pertaining to service provider relationships
• Oversee service quality through regular interaction including jobsite inspections and reviewing customer satisfaction metrics.

• Own the relationship with the local Independent Service Providers (ISPs) across multiple markets, supporting all categories of Installed Services Offering
• Conduct regular B2B meetings, reviewing program metrics and performance relating to the Independent Service Providers
• Develop and discuss improvement plans as needed to meet service and quality goals
• Leverage centralized PROvider Experience Group to partner with on sourcing and ensure capacity to support sales
• Supports and leverages centralized functions to ensure proper onboarding of new PROviders
• Maintain and manage local third-party service provider relationships to support quality, service, and expense goals
• Ensure third-party service providers are knowledgeable of all Lowe’s applications that pertain to the service provider relationships
• Oversee service quality through regular interaction including jobsite inspections, service provider meetings, and customer satisfaction reviews

• Own the relationship with local Independent Service Providers (ISPs) across multiple markets.
• Conduct regular B2B meetings, review program metrics and performance relating to ISPs.
• Develop improvement plans as needed to meet service and quality goals.
• Manage the relationship and performance of the service provider network through direct interaction.

• Drive Pro sales for assigned and Prospect portfolio of customers by conducting market research, cold calling, following through on lead generation, meeting with clients/customers on a regular basis in their place of business, jobsites and tradeshows
• Schedule regular visits to worksites to determine to identify if additional product is needed, take order, work with store to fulfill the order
• Negotiate pricing and contract terms in order to close sales
• Conduct district research of pro customer opportunities to find the highest opportunity customers to pursue
• Works with assigned accounts and pulls together all relevant information to create an effective strategy to deploy for their assigned accounts
• Works cross-functionally with District Managers and Store Managers to bring the services and products needed to increase pro sales
• Meet purchasing decision makers to conduct supplier annual reviews, coordinate and lead quarterly and annual planning, and production meetings
• Conduct 12-15 sales calls each week to review products, production schedules, planning schedules, delivery timing, and new product introductions

Senior Account Manager

• Own the relationship with the local Independent Service Providers (ISPs) across multiple markets
• Conduct regular B2B meetings, reviewing program metrics and performance relating to the Independent Service Providers
• Develop and discuss improvement plans as needed to meet service and quality goals
• Leverage centralized PROvider Experience Group to partner on sourcing
• Ensure capacity exists to support sales
• Support and leverage centralized functions to ensure proper onboarding of new PROviders
• Develop and retain third-party service providers to meet area sales and service demands
• Ensure the ISP is compliant with all regulatory requirements working in partnership with the State Licensing Managers
• Maintain and manage local third-party service provider relationships to support quality, service, and expense goals
• Work cross-functionally with Store based PRO Services Field Managers to resolve customer issues related to the services providers

• Drives consistent year-over-year sales growth
• Seeking opportunities to expand the influence of Lowe's Pro Sales
• Leading a team of outside sales representatives through coaching, teaching, and developing functional selling skills
• Drive assigned sales team to achieve portfolio financial goals for assigned customers
• Lead, engage and inspire a team of outside sales professionals
• Demonstrate and execute consistent sales coaching behaviors
• Monitor team activities and customer accounts through CRM management
• Attract, recruit, select, develop, and retain outside sales professionals
• Monitor progress toward goals for all success metrics
• Conduct portfolio reviews/updates along with joint sales calls to observe sales interactions and provide feedback
• Collaborate with outside sales professionals to develop and execute effective sales strategies
• Analyzes trends in data around the business and people/productivity performance

Territory Manager

• Own the relationship with the local Independent Service Providers (ISPs) across multiple markets
• Support all categories of Installed Services Offering while partnering with the National Installation Merchant
• Conduct regular B2B meetings, review program metrics and performance relating to the Independent Service Providers
• Develop and discuss improvement plans as needed to meet service and quality goals
• Leverage centralized PROvider Experience Group to partner on sourcing and ensure capacity exists to support sales
• Ensure proper onboarding of new PROviders focused on developing and retaining third-party service providers
• Ensure ISP compliance with all regulatory requirements working in partnership with the State Licensing Managers

• Own the relationship with the local Independent Service Providers (ISPs)
• Conduct regular B2B meetings and review program metrics
• Develop and discuss improvement plans to meet service and quality goals
• Manage third-party service provider relationships to support quality, service, and expense goals
• Oversee service quality through regular interaction including jobsite inspections and service provider meetings

• Develops and discusses improvement plans as needed to meet service and quality goals
• Maintains and manages the local third-party service provider relationships to support quality, service, and expense goals to support the National Installation Merchants category strategy
• Leverages capabilities within the PROvider Experience Group to partner on sourcing, onboarding/upskilling, and engagement to retain Lowe’s third-party service providers by promoting Lowe’s business, building strong relationships, and being an advocate for the ISP’s
• Works cross-functionally with Store based PRO Services Field Managers to resolve any customer issues related to the services providers and provides feedback on any store related execution issues that need addressed to aide in the success of the service providers
• Offers expertise and support in the form of service provider network and competitive insights to local SSC for new programs and/or initiatives
• Conducting regular B2B meetings, reviewing program metrics and performance