Lowe's Companies, Inc.

Field Provider Manager

Lowe's Companies, Inc.

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $103,200 - $172,300 per year

About the role

  • Maintains and manages local third-party service provider relationships to support quality, service, and expense goals
  • Leverages capabilities within the PROvider Experience Group to partner on sourcing, onboarding/upskilling, and engagement to retain Lowe’s third-party service providers
  • Manages the relationship and performance of the service provider network through direct interaction with the service providers and B2B meetings leveraging insights/takeaways from Centralized Business Reviews
  • Ensures third-party service providers are knowledgeable of all Lowe’s applications that pertain to the service provider relationships
  • Oversees service quality through regular interaction including jobsite inspections, service provider meetings, and reviewing customer satisfaction and capacity metrics
  • Works cross-functionally with Store based PRO Services Field Managers to resolve any customer issues related to the services providers
  • Offers expertise and support in the form of service provider network and competitive insights to local SSC for new programs and/or initiatives
  • Obtains and holds licenses on Lowe’s behalf as required

Requirements

  • Bachelor’s degree in Business or Related field or equivalent years of experience in lieu of education requirement, if applicable
  • 3 years Related industry experience (installation service or home improvement industry) in product Installation and financial acumen
  • 3 years Demonstrated experience working with Independent Service Providers to deliver best in class customer experiences through oversight of program metrics.
  • Active applicable Trade or Business License (e.g.General Contractor license, Lead Paint Certification)
Benefits
  • Health, Dental and Vision insurance
  • Life and Disability insurance
  • Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
  • Flexible spending and health savings accounts
  • 401(k) Retirement account with company match
  • Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
  • Education support programs, including tuition assistance and trade skills scholarships
  • Business Travel Accident insurance
  • Maternity and Parental leave
  • Adoption assistance
  • Lowe's Associate Discount and broad discount platform
  • Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial acumenprogram metrics oversightcustomer satisfaction analysisjobsite inspections
Soft Skills
relationship managementcross-functional collaborationcustomer servicecommunicationproblem-solving
Certifications
General Contractor licenseLead Paint Certification