Lowe's Companies, Inc.

Sales

• Travel to customers' homes to conduct consultations, evaluate their needs, and recommend personalized solutions.
• Present product options clearly, address questions, and guide customers toward informed decisions.
• Drive sales by managing appointments, following up on leads, and meeting targets.
• Build lasting relationships with clients through exceptional service and clear communication.
• Collaborate with contractors and installers to ensure accurate quotes and seamless project execution.

In-Home Sales Specialist

Business Intelligence Developer

• Uses Contact Center tools, knowledge, systems, and databases to analyze trends or patterns affecting customer experience and interaction quality.
• Supports business problems by understanding business challenges; collecting, cleaning, transforming, and restructuring data for statistical analysis; performing statistical summaries and test for relevant business questions.
• Communicates analyses and insights to leaders by summarizing conclusions and solutions; translating findings into clear, understandable themes for business leaders, identifying specific analytic results that drive actionable insights.
• Collaborates with cross functional teams to identify process and performance gaps impacting customer experiences acting on these findings to streamline and implement process improvements that enhance people execution and the customer experience.
• Collaborates with members of the Business Intelligence Leadership team to provide recommendations for continuous improvement of survey programming, sampling, questionnaire development, analysis data distribution, and vendor management.
• Pursues self-development and effective relationships with others by organizing resources and information; openly sharing information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; seeking performance feedback; adapting to and learning from change, difficulties, and feedback.
• Completes work assignments by applying up-to-date expertise in subject area; leveraging an understanding of policies, data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities.

Contact Center Business Intelligence Analyst

Outside Sales

• Drive achievement of sales, margin, and profit goals
• Recruit, select, and retain In-Home Sales Specialist (IHSS)
• Manage relationship and performance of service provider network
• Oversee service quality through inspections, meetings, and metrics
• Support Installed Sales performance through training and action plans
• Drive compliance with policies and procedures
• Oversee installation project quote process for accuracy
• Review execution for compliance with policies

Services Territory Sales Manager

Supply Chain

• Supports a Regional Distribution Center & a Flatbed Fulfillment Center
• Partner with the Supply Chain leadership team to create visibility and ownership around safety, environmental, and asset protection-related initiatives
• Plan and conduct periodic audits, inspections, and walkthroughs of assigned facilities
• Manage 3rd party security guard services and performance expectations for all locations of responsibility
• Ensure proper execution of Lowe’s Security programs
• Lead the direction of safety, shrink mitigation/training, investigations/interviews, and environmental health for their assigned locations
• Support and coordinate facility leadership team to focus on operational activities that optimize the use of equipment, facilities, and personnel
• Manage internal incident reporting, review, and root cause analysis to ensure sustainable solutions are implemented
• Serve as the main point of negotiation and response for all regulatory inquiries
• Analyze incident trends, workers’ compensation claim metrics, and perform root cause analysis
• Serve as project lead on program enhancements for the supply chain organization
• Build training content for emergency management and crisis response, safety and environmental, asset protection, and new hire orientation
• Ensure that hazardous materials are properly cleaned and disposed of in accordance with all applicable regulations
• Identify opportunities for internal theft and investigate potential cases
• Establish a framework that governs the availability, approval, reporting, and overall continuity of safety and shrink data
• Provide ongoing consultation and direction during the new building stand-up or conversion phases

Supply Chain Asset Protection Manager

Account Manager

• Lead and develop a team of outside sales professionals
• Drive year-over-year sales growth
• Build relationships with Pro Customers
• Monitor team activities through CRM
• Conduct portfolio reviews and joint sales calls
• Collaborate with outside sales professionals to execute sales strategies

Territory Manager

Manager

• Lead and develop a team responsible for statistical measurement and analytics
• Provide coaching, technical guidance, and prioritization of analytical work
• Partner with Finance Business Partners and stakeholders to align measurement with business objectives
• Present initiative performance and insights to leadership
• Oversee the design and execution of A/B tests and measurement frameworks

Manager – Measurement Analytics

• Drive Pro sales for assigned and Prospect portfolio of customers by conducting market research, cold calling, following through on lead generation, meeting with clients/customers on a regular basis in their place of business, jobsites and tradeshows
• Schedule regular visits to worksites to determine to identify if additional product is needed, take order, work with store to fulfill the order
• Conducts district research of pro customer opportunities to find the highest opportunity customers to pursue
• Works with assigned accounts and pulls together all relevant information to create an effective strategy to deploy for their assigned accounts
• Meets the highest purchasing decision makers to conduct supplier annual reviews, coordinate and lead quarterly and annual planning and production meetings
• Conducts 12-15 sales calls each week to review products, production schedules, planning schedules, delivery timing and new product introductions
• Applies a consultative selling strategy to understand the needs of the customer and apply a proactive selling approach when scheduling on-going follow-ups with sales opportunities

Senior Account Manager

• Influences overall business results by building and maintaining cross-functional partnerships with Human Resources, Safety & Asset Protection, Sales and Support Teams
• Actively identifies barriers to performance and uses available cross-functional resources to help diagnose issues and remove barriers
• Leverages financial reports and business data to support decisions that positively impact key branch metrics
• Creates a climate that supports training and development by identifying employees' training needs, supporting enterprise-wide and branch-level training initiatives, removing obstacles, and providing access to developmental resources
• Promotes continuous improvement by seeking feedback and addressing opportunities on own leadership and performance

Branch General Manager

Analyst

• Provide expert guidance and drive continuous enhancement of technology business management processes
• Research and provide thought leadership and guidance to the rest of the team
• Maintain positive relationships with technology stakeholders and vendors, partner closely with others to define and maintain service level agreements (SLAs), objectives and key results, and other performance metrics
• Analyze data to detect trends, make recommendations, and provide reporting requirements for TBM processes supported
• Design ways to identify and document process measures, issues and opportunities, adherence, and waste in the processes supported
• Lead efforts to develop standard operating procedures and process optimization initiatives driven by best practices and industry trends
• Provide guidance, coaching, training, and mentorship to more junior level analysts and assist them with complex tasks
• Develop relationships with cross-functional teams including finance, legal, sourcing, and security to ensure processes remain compliant with company regulations and process requirements
• Deliver clear and actionable reporting through a strong understanding of database structure, data modeling, data visualizations and while using SQL to extract, combine and normalize data
• Translate business requirements into system functionality and solutions through close collaboration with engineering teams or other implementation partners
• Provide thought leadership across processes and tools to ensure holistic solutions are delivered in support of product and resource operations management
• Drive TBM process improvement and implementations including providing expert level review and sign off of test scenarios/plans and training content
• Lead collaboration with cross-functional stakeholders to support alignment and synergy of processes and procedures
• Lead execution of the team roadmap, driving improvement of process and tool usage based on best practices and industry trends while aligning to overall technology strategy

Lead Analyst, Technology Business Management

Product Manager

• Participates in the design of the long-term product strategy for a large product portfolio or a complex product
• Influences the strategic direction of a product domain to ensure a strong optimal solution
• Extends influence across the organization and enterprise leveraging objective and key result framework in line with the long-term product strategy for the enterprise
• Identifies relevant components of a competitive analysis and organizes persona-based research to gain end to end real-world understanding of customer needs to inform and influence that span the product portfolio or enterprise
• Understands user types and sets the standard for what 'excellent' products are for the enterprise aligned to the strategy
• Identify ways to improve the delivery of cross-functional products to ensure optimal solutions are delivered
• Sets the standard across the product team and enterprise to build usable, viable, and feasible products
• Builds frameworks for product marketing across their product domain to drive a deep understanding of the products in their space with peers and leaders
• Builds a product metric-driven culture and uses metrics to drive outstanding product insights across the portfolio
• Elevates domain mindsets based on industry trends to set product direction plan and priorities to ensure the domain is at or above industry norm

Lowe's Companies, Inc.

In-Home Sales Specialist

In-Home Sales Specialist

Contact Center Business Intelligence Analyst

Services Territory Sales Manager

Supply Chain Asset Protection Manager

In-Home Sales Specialist

Territory Manager

Manager – Measurement Analytics

In-Home Sales Specialist

Senior Account Manager

In-Home Sales Specialist

Branch General Manager

Lead Analyst, Technology Business Management

Principal Product Manager

In Home Sales Specialist