Lowe's Companies, Inc.

Sales

• Travel to customers' homes to conduct consultations, evaluate their needs, and recommend personalized solutions.
• Present product options clearly, address questions, and guide customers toward informed decisions.
• Drive sales by managing appointments, following up on leads, and meeting targets.
• Build lasting relationships with clients through exceptional service and clear communication.
• Collaborate with contractors and installers to ensure accurate quotes and seamless project execution.

In-Home Sales Specialist

• Deliver SMART customer service and adhere to Lowe’s service standards at all times
• Conduct in-home consultations to uncover customer needs and recommend appropriate home improvement products and services
• Become a subject-matter expert on all product offerings and serve as a trusted resource for customers seeking guidance
• Meet or exceed established sales goals, leveraging strong closing skills and solution-based selling techniques
• Build strong client relationships through attentive listening, asking qualifying questions, and providing tailored recommendations
• Follow up with customers who have not made a buying decision, especially during promotional events or key selling periods
• Maintain strong relationships through active engagement with stores, associates, and regional partners
• Keep a healthy sales pipeline by driving new business opportunities and effectively managing ongoing customer interactions
• Provide detailed updates to the Services Territory Sales Manager during regular check-ins
• Communicate clearly with customers regarding product features, benefits, lead times, warranties, and installation processes
• Capture accurate in-home measurements, confirm product selections, and secure commitment on next steps, including scheduled follow-ups
• Prepare for appointments through effective coordination of product samples, materials, and customer information
• Confirm appointments 24 hours in advance and ensure all necessary tools and materials are ready for the visit
• Work closely with general contractors, installers, and project teams to quote, sell, and produce accurate job files
• Ensure all project documents, contracts, proposals, and pricing worksheets are completed in accordance with company standards
• Submit paperwork and project information to the appropriate store teams to ensure timely and accurate project execution
• Maintain organized project folders, clean and functional samples, and all required collateral for product demonstrations
• Follow all required safety protocols both during in-home visits and while in the store to ensure the protection of customers, associates, and self.

Supply Chain

• Partner with Supply Chain leadership team to create visibility and ownership around safety, environmental and asset protection related initiatives to drive a culture of health and safety throughout the facility
• Plan and conduct periodic audits, inspections and walkthroughs of assigned facilities to validate compliance to company standards and local, state, and federal agency regulations including OSHA, EPA, and DOT
• Manage 3rd party security guard services and performance expectations for all locations of responsibility
• Ensure proper execution of Lowe’s Security programs including adherence to staffing, policies and procedures, and performing all designated program requirements
• Lead the direction of safety, shrink mitigation/training, investigations/interviews, and environmental health for their assigned locations
• Support and coordinate facility leadership team to focus on operational activities that optimize the use of equipment, facilities and personnel to minimize exposure to risk in the assigned areas of responsibility
• Manage internal incident reporting, review and root cause analysis to ensure sustainable solutions are implemented to prevent recurrence of loss (sustainable solutions)
• Serve as the main point of negotiation and response, on behalf of the company, for all regulatory inquiries, including but not limited to; OSHA, EPA, Fire Authorities, etc. for all assigned locations
• Analyze incident trends, worker’s compensation claim metrics, and performs root cause analysis
• Serve as project lead on program enhancements for the entire supply chain organization within the aforementioned verticals (Safety & Environmental, Shrink, Investigations, Support and New Business)
• Participate in peer work teams to drive strategies/programs that reduce risk throughout the Lowe’s Supply Chain, in any of the aforementioned verticals, to support the requirements of our evolving business
• Build training content for emergency management and crisis response, safety and environmental, asset protection and new hire orientation
• Instructs trainers to present content and occasionally conducts classes
• Ensure that hazardous materials are properly cleaned and disposed of, in accordance with all applicable regulations
• Plan and conduct periodic audits, inspections (STOP, , AP Connect) and walkthroughs of Supply Chain facilities to validate compliance to company standards and local, state and federal agency regulations including OSHA, EPA, and DOT; assists the facility management with developing action plans to address deficiencies
• Participate in system design planning process for all new equipment adds, existing equipment or process modifications, to reduce the risk of injury and/or regulatory exposure
• Identify opportunities for internal theft and investigates potential cases within these opportunity areas, proceeding to corrective solutions and training when appropriate
• Provide leadership and coordination for active internal theft investigations conducted as identified; conducts dishonesty interviews in Supply Chain facilities and reviews/audits all cases before they are submitted to the Corporate Investigations team
• Establish framework that governs the availability, approval, reporting, and overall continuity of safety and shrink data
• Provide ongoing consultation and direction during the new building stand-up or conversion phases, helping to implement and enforce safety and shrink process and programs, helping to monitor these processes and programs and address issues when necessary, and collecting learnings throughout the early phases (i.e., test and learn)

Supply Chain Asset Protection & Safety Manager

AI Engineer

• Design and deploy ML/DL models for robotics, computer vision, and Physical AI applications.
• Optimize models for real-time, edge, and scalable AI environments.
• Integrate perception, planning, and decision-making systems across AI platforms.
• Build scalable data pipelines and streaming architectures for CV, IoT, robotics, and multimodal data.
• Develop reusable datasets and feature engineering pipelines.
• Ensure data quality, observability, and efficient data movement for AI workloads.
• Design and maintain AI platform tools, frameworks, and infrastructure supporting the ML lifecycle.
• Implement CI/CD, deployment, monitoring, and platform automation capabilities.
• Optimize GPU/CPU resource utilization for performance, scalability, and cost efficiency.
• Implement security, governance, and compliance best practices.
• Define KPIs, evaluation frameworks, and model performance metrics.
• Lead experimentation, benchmarking, and A/B testing initiatives.
• Use platform insights and user feedback to drive continuous improvement.
• Partner with data science, robotics, CV, platform, and business teams to deliver scalable AI solutions.
• Translate business requirements into technical AI capabilities.
• Collaborate across teams to align platform innovation with organizational goals.
• Mentor engineers and drive engineering and MLOps best practices.

Senior AI Engineer – Physical AI

• Deliver SMART customer service and adhere to Lowe’s service standards at all times.
• Conduct in-home consultations to uncover customer needs and recommend appropriate home improvement products and services.
• Become a subject-matter expert on all product offerings and serve as a trusted resource for customers seeking guidance.
• Meet or exceed established sales goals, leveraging strong closing skills and solution-based selling techniques.
• Build strong client relationships through attentive listening, asking qualifying questions, and providing tailored recommendations.
• Follow up with customers who have not made a buying decision, especially during promotional events or key selling periods.
• Maintain strong relationships through active engagement with stores, associates, and regional partners.
• Keep a healthy sales pipeline by driving new business opportunities and effectively managing ongoing customer interactions.
• Provide detailed updates to the Services Territory Sales Manager during regular check-ins.
• Communicate clearly with customers regarding product features, benefits, lead times, warranties, and installation processes.
• Capture accurate in-home measurements, confirm product selections, and secure commitment on next steps, including scheduled follow-ups.
• Prepare for appointments through effective coordination of product samples, materials, and customer information.
• Confirm appointments 24 hours in advance and ensure all necessary tools and materials are ready for the visit.
• Work closely with general contractors, installers, and project teams to quote, sell, and produce accurate job files.
• Ensure all project documents, contracts, proposals, and pricing worksheets are completed in accordance with company standards.
• Submit paperwork and project information to the appropriate store teams to ensure timely and accurate project execution.
• Maintain organized project folders, clean and functional samples, and all required collateral for product demonstrations.
• Follow all required safety protocols both during in-home visits and while in the store to ensure the protection of customers, associates, and self.

Operations

• As the Operations Supervisor, you will use your leadership skills to maintain a secure work environment, build a culture of safety, and ensure our supply chain operations are running efficiently.
• Oversee task allocation, monitor production, and make real-time decisions to improve workflow.
• Responsible for coordinating and managing day-to-day operations to ensure seamless workflow, prompt deliveries, and cost-effective practices.
• Supervise and lead operations associates in receiving, order-fill, shipping, and supporting tasks.
• Monitor production volume and allocate tasks for optimal workflow and performance.
• Enforce safety protocols, conduct training, and promptly address safety concerns.
• Respond quickly to changing workflow conditions, making real-time decisions.
• Resolve operational issues to minimize disruptions in supply chain operations.
• Communicate business objectives, daily workload plans, and performance expectations.
• Provide support and guidance to associates through associate relations issues.
• Collaborate with cross-functional teams for enhanced supply chain performance.

Operations Supervisor – Weekend

Agent

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Asset Protection Agent

Project Manager

• Answer inbound calls from customers, service providers, and stores to provide installation job support.
• Manage outbound tasks and make outbound calls to provide updates or gather job information.
• Conduct initial contact with customers and service providers to clarify project scope.
• Ensure projects are scheduled within the SLA by the service provider and confirm with the customer.
• Coordinate product delivery with stores and customers.
• Manage and resolve Work Order issues after project completion.
• Submit thorough documentation of all interactions related to the project.

Project Coordinator

Account Manager

• Lead, support and develop a team of outside sales professionals
• Drive consistent year-over-year sales growth
• Monitor team activities and customer accounts through CRM management
• Attract, recruit, select, develop, and retain outside sales professionals
• Collaborate with outside sales professionals to develop and execute effective sales strategies
• Conduct portfolio reviews/updates along with joint sales calls to observe sales interactions and provide feedback

Territory Manager

• Answer inbound calls from customers, service providers and stores to provide installation job support.
• Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information.
• Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment.
• Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
• In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
• Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
• Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.
• Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
• Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
• Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
• Drive for results by consistently achieving goals and completing tasks/activities on time.
• Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
• Adapt to a fast-paced environment with evolving process enhancements.
• Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

Services Project Coordinator

Recruitment

• This role is primarily responsible for developing talent attraction strategies, identifying key resources for talent, sourcing and recruiting top technical talent and leading intake meetings with clients.
• This individual assesses qualifications, screens candidates, negotiates and manages the job offer process, and secures on-boarding process completion.
• Sources potential talent by meeting with clients across the organization to verify job profiles and specifications.
• Ensures a positive candidate/customer experience with every candidate.
• Seeks out potential candidates using innovative methods and follows recruiting process from start to finish.
• Evaluates candidate profiles and resumes; represents the company to candidates; completes detailed candidate phone screens, prepares candidate evaluations, and presents candidates to hiring manager.
• Builds and maintains a network of potential candidates to generate a high-volume, high-quality pipeline of candidates.

Recruiter, Technology

• Travel to customers' homes to conduct consultations, evaluate their needs, and recommend personalized solutions
• Present product options clearly, address questions, and guide customers toward informed decisions
• Drive sales by managing appointments, following up on leads, and meeting targets
• Build lasting relationships with clients through exceptional service and clear communication
• Collaborate with contractors and installers to ensure accurate quotes and seamless project execution