Lowe's Companies, Inc.

Field Provider Manager

Lowe's Companies, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Worcester • United States

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Salary

💰 $98,900 - $165,100 per year

About the role

  • Own the relationship with the local Independent Service Providers (ISPs) across multiple markets, supporting all categories of Installed Services Offering
  • Conduct regular B2B meetings, reviewing program metrics and performance relating to the Independent Service Providers
  • Develop and discuss improvement plans as needed to meet service and quality goals
  • Leverage centralized PROvider Experience Group to partner with on sourcing and ensure capacity to support sales
  • Supports and leverages centralized functions to ensure proper onboarding of new PROviders
  • Maintain and manage local third-party service provider relationships to support quality, service, and expense goals
  • Ensure third-party service providers are knowledgeable of all Lowe’s applications that pertain to the service provider relationships
  • Oversee service quality through regular interaction including jobsite inspections, service provider meetings, and customer satisfaction reviews

Requirements

  • Bachelor’s degree in Business or Related field or equivalent years of experience in lieu of education requirement, if applicable
  • 3 years Related industry experience (installation service or home improvement industry) in product Installation and financial acumen
  • 3 years Demonstrated experience working with Independent Service Providers to deliver best in class customer experiences through oversight of program metrics
  • Active applicable Trade or Business License (e.g. General Contractor license, Lead Paint Certification)
Benefits
  • Health, Dental and Vision insurance
  • Life and Disability insurance
  • Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
  • Flexible spending and health savings accounts
  • 401(k) Retirement account with company match
  • Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
  • Education support programs, including tuition assistance and trade skills scholarships
  • Business Travel Accident insurance
  • Maternity and Parental leave
  • Adoption assistance
  • Lowe's Associate Discount and broad discount platform
  • Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program metricsfinancial acumenservice quality oversightcustomer satisfaction reviews
Soft Skills
relationship managementcommunicationcollaborationproblem-solving
Certifications
Bachelor’s degreeGeneral Contractor licenseLead Paint Certification