Field Provider Manager
Lowe's Companies, Inc.
full-time
Posted on:
Location Type: Office
Location: Cranberry Township • Pennsylvania • United States
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About the role
- Own the relationship with the local Independent Service Providers (ISPs) across multiple markets
- Support all categories of Installed Services Offering while partnering with the National Installation Merchant
- Conduct regular B2B meetings, review program metrics and performance relating to the Independent Service Providers
- Develop and discuss improvement plans as needed to meet service and quality goals
- Leverage centralized PROvider Experience Group to partner on sourcing and ensure capacity exists to support sales
- Ensure proper onboarding of new PROviders focused on developing and retaining third-party service providers
- Ensure ISP compliance with all regulatory requirements working in partnership with the State Licensing Managers
Requirements
- Bachelor’s degree in Business or Related field or equivalent years of experience in lieu of education requirement, if applicable
- 3 years Related industry experience (installation service or home improvement industry) in product Installation and financial acumen
- 3 years Demonstrated experience working with Independent Service Providers to deliver best in class customer experiences through oversight of program metrics
- Active applicable Trade or Business License (e.g. General Contractor license, Lead Paint Certification)
Benefits
- Lowe’s team members enjoy exceptional benefits and opportunities to grow their skills.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program metricsfinancial acumenproduct installation
Soft Skills
relationship managementcommunicationcollaborationproblem-solving
Certifications
General Contractor licenseLead Paint Certification