Lowe's Companies, Inc.

Field Provider Manager

Lowe's Companies, Inc.

full-time

Posted on:

Location Type: Office

Location: Trotwood • Ohio • United States

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About the role

  • Develops and discusses improvement plans as needed to meet service and quality goals
  • Maintains and manages the local third-party service provider relationships to support quality, service, and expense goals to support the National Installation Merchants category strategy
  • Leverages capabilities within the PROvider Experience Group to partner on sourcing, onboarding/upskilling, and engagement to retain Lowe’s third-party service providers by promoting Lowe’s business, building strong relationships, and being an advocate for the ISP’s
  • Works cross-functionally with Store based PRO Services Field Managers to resolve any customer issues related to the services providers and provides feedback on any store related execution issues that need addressed to aide in the success of the service providers
  • Offers expertise and support in the form of service provider network and competitive insights to local SSC for new programs and/or initiatives
  • Conducting regular B2B meetings, reviewing program metrics and performance

Requirements

  • Bachelor’s degree Business or Related field or equivalent years of experience in lieu of education requirement, if applicable
  • 3 years Related industry experience (installation service or home improvement industry) in product Installation and financial acumen
  • 3 years Demonstrated experience working with Independent Service Providers to deliver best in class customer experiences through oversight of program metrics
  • Active applicable Trade or Business License (e.g.General Contractor license, Lead Paint Certification)
Benefits
  • Exceptional benefits and opportunities to grow their skills
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program metricsfinancial acumencustomer experience oversight
Soft Skills
relationship buildingadvocacycross-functional collaborationproblem solvingcommunication
Certifications
General Contractor licenseLead Paint Certification