Lowe's Companies, Inc.

Field Provider Manager

Lowe's Companies, Inc.

full-time

Posted on:

Location Type: Office

Location: Fort Worth • Texas • United States

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About the role

  • Maintains and manages the local third-party service provider relationships to support quality, service, and expense goals
  • Leverages capabilities within the PROvider Experience Group to partner on sourcing, onboarding/upskilling, and engagement to retain Lowe’s third-party service providers
  • Manages the relationship and performance of the service provider network through direct interaction with the service providers and B2B meetings leveraging insights/takeaways from Centralized Business Reviews
  • Ensures third-party service providers are knowledgeable of all Lowe’s applications that pertain to the service provider relationships
  • Oversees service quality through regular interaction including jobsite inspections, service provider meetings, and reviewing customer satisfaction and capacity metrics
  • Works cross-functionally with Store based PRO Services Field Managers to resolve any customer issues related to the services providers
  • Offers expertise and support in the form of service provider network and competitive insights to local SSC for new programs and/or initiatives

Requirements

  • Bachelor’s degree in Business or Related field or equivalent years of experience in lieu of education requirement, if applicable
  • 3 years Related industry experience (installation service or home improvement industry)
  • 3 years Demonstrated experience working with Independent Service Providers to deliver best in class customer experiences through oversight of program metrics.
  • Active applicable Trade or Business License (e.g.General Contractor license, Lead Paint Certification)
Benefits
  • Exceptional benefits and opportunities to grow their skills
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program metrics oversightservice quality managementcustomer satisfaction analysis
Soft Skills
relationship managementcross-functional collaborationcommunicationproblem-solving
Certifications
General Contractor licenseLead Paint Certification