Localiza&Co

Customer Support

• Extract, organize, clean and validate data from different sources.
• Analyze and monitor Customer Experience (CX) metrics.
• Build and update reports, dashboards and presentations.
• Analyze and track customer journey metrics, helping identify friction points and opportunities to improve the experience.
• Support the preparation of customer communications.
• Support continuous improvement projects, report automation and the standardization of CX metrics.

Customer Experience Analyst, Junior

Data Scientist

• Analisar e acompanhar indicadores da jornada digital do cliente, como uso do app e canais de atendimento, NPS, volumes e tipos de chamados, identificando oportunidades de melhoria contínua
• Realizar análises quantitativas e qualitativas da experiência do cliente, conectando dados a hipóteses e insights acionáveis
• Construir e acompanhar dashboards e indicadores de performance relacionados à experiência digital
• Mapear problemas da jornada do cliente, estruturar diagnósticos e desdobrar oportunidades em projetos de transformação
• Criar novas soluções em conjunto com times de tecnologia (squads, desenvolvedores, Labs) e áreas de operação, atuando como ponte entre negócio e tecnologia.
• Liderar a execução dos projetos de evolução da jornada, realizando follow-ups, alinhamentos e gestão de entregas
• Definir e monitorar métricas de sucesso pós-implementação, garantindo impacto real na experiência do cliente
• Comunicar resultados, evoluções e aprendizados para diferentes níveis da organização, incluindo alta liderança

Analista de Produto e Transformação Digital – Experiência do Cliente

Threat Intelligence Specialist

• Identificar e propor melhorias no processo de inteligência de expansão;
• Desenvolver metodologias e ferramentas de análise de mercado e tratamento de dados;
• Modelar a viabilidade de investimento de projetos de Expansão;
• Garantir o envolvimento, alinhamento e comunicação dos principais stakeholders do projeto, eliminando possíveis barreiras para a agilidade do projeto de Expansão;
• Mapear riscos e realizar planos de ação junto aos líderes das áreas envolvidas, por meio da priorização das atividades e otimização de recursos financeiros e humanos;
• Elaborar material e participar de reuniões executivas de Expansão.

Analista de Inteligência de Expansão – Sênior

Analyst

• Work within the context of RGC email and relationship products, with an exclusive focus on Fleet Management (FM).
• Work directly with internal clients, primarily managers and coordinators of the relationship teams.
• Conduct scenario diagnostics, including:
• o Interviews with clients and internal stakeholders.
• o Mapping the current operation.
• o Identifying bottlenecks, opportunities and impacts on the customer.
• Analyze key area indicators, including NPS and relationship metrics, assessing whether they are at optimal levels.
• Play a leading role in transforming relationship products, structuring value propositions for a new operating model for the area.
• Generate strategic insights from data to support business decisions and continuous improvement projects.
• Exercise indirect leadership, working effectively across teams and influencing decisions without formal managerial authority.

Senior Customer Experience Analyst

• Manage and ensure the integrity of the Directorate's acquisition databases;
• Implement technological improvements, including AI, in the Directorate's data analyses;
• Generate and maintain the Directorate's reports and BI dashboards;
• Monitor the efficiency and productivity of product acquisition channels;
• Develop acquisition strategies and targets/budget by channel and product;
• Manage acquisition costs and channel performance results;
• Provide insights to the channel operations team to improve performance.

Junior Commercial Planning Analyst

Data Analyst

• Ensure the centralization and quality of customer master data, acting strategically in data governance.
• Conduct analyses, cleansing, and registration validations on large-volume databases.
• Design and implement audits, monitoring, and quality controls for customer records.
• Develop automation solutions and apply Artificial Intelligence for validation and updating of customer records.
• Monitor and proactively address NFSe (electronic service invoice) issuance errors related to customer data issues.
• Create rapid action plans to correct inconsistencies that impact billing.
• Provide guidance to registration assistants and business areas on customer data and tax-related matters.
• Drive continuous improvement of the efficiency, productivity, and performance of registration processes.

Senior Customer Master Data Analyst

Pricing Analyst

• Support the commercial area in monitoring and renewing the client portfolio
• Analyze commercial results and identify opportunities for improvement
• Provide operational support to the sales team with operational tasks, proposals and client account setups
• Monitor commercial processes from prospecting through to closing
• Contribute to the standardization and improvement of commercial processes
• Support commercial management with presentations, analyses and studies