Commercial Transformation Coordinator

Localiza&Co

Coordinator leading commercial transformation projects focused on customer experience and operational efficiency at Localiza&Co in Belo Horizonte, Brazil.

Posted 6/24/2026full-timeBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

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Hard Skills

process managementproject managementcustomer journey mappingcontinuous improvementanalytical abilityKPI trackingdigital technologyautomationsolution designperformance monitoring

Soft Skills

leadershipcommunicationstakeholder engagementproactive mindsetownership mindsetstructured outlookexecution orientationteam managementprioritizationinfluence

Certifications & Qualifications

Bachelor's degree

Industry Keywords

customer experiencecommercial productivityoperational scalabilityend-to-end processestransformationbusiness technologyjourney evolutioncross-functional integrationscalable operationsretail

About the role

Key responsibilities & impact

Plan, manage and coordinate projects and initiatives to improve the sales journey for Seminovos (pre-owned retail), focusing on customer experience, commercial productivity and operational scalability;
Lead a team of Senior Analysts, providing direction, monitoring deliverables, supporting development and aligning the team's work with the area’s priorities;
Map AS IS customer journeys, identify pain points and redesign flows and strategies to improve efficiency, service quality and conversion;
Enable and implement new features, automations and system evolutions in partnership with business and technology teams;
Ensure continuity of the customer journey across the different stages of the sale, promoting integration between areas and improving end-to-end processes;
Enable more efficient workflows for partner areas, ensuring strong integration between product, operations and customer experience;
Lead the implementation, monitoring and continuous improvement of structuring initiatives across the commercial journey;
Maintain a strong interface with Intelligence, Operations, Marketing, Technology/Labs and Stores to ensure diagnostics and opportunities convert into execution;
Engage stakeholders, support trainings and monitor adoption of implemented solutions, promoting alignment and sustaining change;
Contribute to building a more scalable, digital and efficient operation by supporting the redesign of the commercial journey for Seminovos retail.

Requirements

What you’ll need

Bachelor's degree (completed);
Proven experience in transformation, continuous improvement, process management and/or project management with an implementation focus;
Experience mapping the customer journey and designing solutions to evolve flows and experience;
Background working in contexts with strong interfaces between business, technology, operations and customer experience;
Previous people leadership experience, including direct team management, performance monitoring, prioritization of objectives and professional development;
Knowledge of continuous improvement methodologies, process management and project management practices;
Analytical ability to track KPIs, prioritize opportunities and support results-oriented decision making;
Knowledge of digital technology applied to business and familiarity with systems, automations and journey evolution;
Strong communication skills and the ability to integrate across functions, with the ability to influence multiple stakeholders;
Proactive, ownership mindset with a structured outlook and strong execution orientation;
Comfortable working in a transforming environment characterized by ambiguity, construction and high delivery expectations.

Benefits

Comp & perks

Profit sharing
Food allowance
Meal voucher
Medical insurance
Dental insurance
Gympass
Private pension plan
Transportation voucher
Allya
Unlimited access to courses through our Localiza University
Internal training and development programs
Discount on vehicle purchases and rentals