LawPay

Customer Support

• Answer inbound customer support calls and provide necessary product troubleshooting and support
• Timely response to incoming customer support inquiries via email, phone, and support ticketing system
• Ensure customers receive consistent and reliable service and support during every interaction
• Stay informed and knowledgeable regarding new product releases
• Document found issues and steps to reproduce
• Investigate issues reported by customers
• Educate our customers on how to use 8am/LawPay/CPACharge products
• Other duties as assigned

Customer Support Specialist

People Operations

• Lead the design, implementation, optimization, and governance of Workday HCM, Workday Financials, and other enterprise systems in alignment with business objectives.
• Partner cross-functionally to assess system capabilities, identify inefficiencies, and develop long-term strategies for People and Financial systems.
• Own the roadmap and execution of systems projects, including integrations, upgrades, automations, and configuration changes.
• Drive cross-functional collaboration to gather requirements, define scope, allocate resources, and execute on systems-related projects for the People Team.
• Lead application upgrades, process optimizations, and software integrations to support business and organizational scale.
• Manage external vendor relationships, contracts, and performance to support system success.
• Lead the design, development, and maintenance of Workday Financials and related systems.
• Build reports including balance sheets, income statements, account balance matrix, and intercompany eliminations.
• Execute configuration changes to Core Financials, Suppliers, Banking, Procurement, and Expenses modules.
• Design complex business processes including calculated fields, conditional rules, and custom approver roles.
• Continuously assess the environment for opportunities to optimize processes with the goal of improving efficiency and user satisfaction.
• Ensure data, security, and compliance best practices are upheld within the environment.
• Create and maintain documentation related to procedures, program flows, and processes.
• Conduct training and support for staff members who use the systems.
• Develop systems health reports and provide regular status updates to the Director of Total Rewards and the Director of Technical Accounting.
• Provide Workday, HRIS, and Financial systems training, documentation, and enablement support to end users.
• Create guides and reference materials to ensure systems adoption and capability across People and Finance teams.
• Ensure compliance with data privacy, security, and confidentiality standards.
• Maintain and configure Workday HCM modules (Core HCM, Compensation, Talent Management, Recruiting, Absence, Time Tracking) and Financial modules (Core Financials, Suppliers, Banking, Procurement, Expenses).
• Manage business processes and workflows to reflect organizational changes or strategic priorities.
• Configure security roles, permissions, and user access across modules to ensure compliance and data integrity.
• Monitor and troubleshoot Workday integrations, ensuring proper data flow between systems (e.g., payroll, benefits, ATS, finance).
• Perform regular audits to ensure data cleanliness, accuracy, and compliance within Workday.
• Develop and manage Workday HCM and Financial reports (advanced, matrix, composite) and dashboards.
• Support People Analytics and Finance reporting initiatives by building custom reports and maintaining a catalog of standardized reports.
• Partner with People, Finance, and IT to review and test Workday feature releases; recommend and implement new features where applicable.
• Coordinate system updates, patch testing, and regression testing in sandbox and production environments.
• Maintain documentation of system configuration and change history for audit and compliance purposes.

People Systems Administrator, Workday

Account Executive

• Own the full sales cycle from outbound prospecting and product demos to deal negotiation and close, with support from marketing and XDR
• Build a comprehensive understanding of our software solutions and competitive landscape (strengths, weaknesses, benefits) to best position these products in the market
• Empower our customers by connecting our value proposition directly to customer ROI
• Build trusted relationships that go beyond the first sale - earning repeat business, referrals, and customer loyalty by understanding what matters most to your clients

Account Executive, Software

Full-stack Engineer

• Collaborate with product managers and stakeholders to translate business problems into AI-driven solutions.
• Design, implement, and integrate AI features into existing 8am products to enhance and expand the product suite.
• Partner with the Data team to ensure the right data is collected, enriched, prepared, and staged for AI consumption and use.
• Build and evaluate AI-powered services, from customer-facing prototypes to general availability to all our customers.
• Write high-quality Python code to manipulate data, interact with large language models, and assess performance.
• Develop tools and infrastructure to support reliable, scalable, and secure AI deployment.
• Work with our cloud operations team to deploy AI features, monitor their impact, and continuously improve them.
• Deliver on the roadmap of AI features to create new capabilities and strengthen our platform.

Software Engineer, Level 6

Software Engineer

• Manage the team while working on the codebase to design and build AI-powered features that delight customers and strengthen the platform.
• Collaborate with engineers, product managers, and data scientists to translate business problems into AI-driven solutions.
• Design, implement, and integrate AI features into existing 8am products.
• Partner with the Data team to ensure the right data is collected, enriched, prepared, and staged for AI consumption and use.
• Build and evaluate AI-powered services, from customer-facing prototypes to general availability to all our customers.
• Develop tools and infrastructure to support reliable, scalable, and secure AI deployment.
• Work with our cloud operations team to deploy AI features, monitor their impact, and continuously improve them.
• Deliver on the roadmap of AI features to enhance and expand the 8am suite of products and drive meaningful business and customer outcomes.

Engineering Manager, AI

• Lead and support software engineers as Engineering Manager for Core Practice Management teams.
• Partner with product, technology, and analytics stakeholders to balance roadmap with engineering best practices.
• Refine strategy for bridging multiple SaaS products (MyCase, CasePeer, Docketwise) and focus on reusability and composable services.
• Drive innovation through collaboration, process improvements, workflow optimization and AI.
• Collaborate with UX to modernize product lines and with Architecture to define SaaS and Identity platform requirements.
• Define strategic collaboration processes and manage multiple products and services across teams.
• Maximize efficiency across teams using multiple technologies and languages; contribute to design, review, and key technology decisions.
• Participate in strategic planning, determine project scope, and make recommendations to assist successful project completion.
• Facilitate design, development, and delivery of secure, flexible, and scalable software; steer troubleshooting and ensure proper test coverage.
• Coach and build multiple teams, foster a culture of safety, high trust, and openness.

Engineering Manager

Salesforce Administrator

• Own configuration, design, functionality and end-user support of the Salesforce.com platform used across sales, marketing, and operations
• Configure Profiles, Roles, Permission Sets, and Sharing Settings to support 300+ users
• Work with other SFDC administrators/developers to maintain best-practice architecture (custom objects, record types, fields, layouts, formulas, validation rules, flows, approvals, packages)
• Manage/support/implement integrations connected to Salesforce (Marketo, Intercom, Zuora, Zoom, Outreach, Gong, OKTA, etc.)
• Maintain Salesforce system health/configuration in development, QA, UAT and production environments
• Manage multiple competing priorities through effective organization and communication
• Provide end-user support and training to ensure effective use of the platform
• Document processes, best practices, and solutions for technical and non-technical users
• Join 8am, a professional business platform powering legal, accounting, and client-focused professionals with purpose-built fintech solutions

Cloud Engineer

• Automate deployment, monitoring, and management for 100% AWS cloud based infrastructure
• Develop, implement and own developer focused internal tooling and automation as your product
• Share in new feature design as the cloud SME supporting container/k8s first designs
• Create and maintain automated Ci/CD pipelines that streamline the release process and ensure high-quality code is delivered rapidly and continuously in a safe and compliant manner
• Leverage agentic and generative AI and AI tooling in the development, management and enhancement of the Internal Developer and Production Platforms
• Collaborate with developers to identify pain points and bottlenecks in the development process and design and implement solutions that improve the developer experience and increase overall productivity
• Put together comprehensive onboarding programs and training resources to seamlessly integrate new developers into the organization
• Participate in an on-call rotation and provide emergency support occasionally outside of normally scheduled hours as needed
• Evolve and extend observability tools and systems to determine and resolve performance and usability issues

Senior Cloud Platform Engineer

Underwriter

• Requires independent discretion for account verifications and approvals that help the business continue growing (Fraudulent accounts could result in millions of dollars in losses)
• Strong attention to detail when reviewing new client account information
• Working with other departments to help protect the company against fraud
• Independently onboarding, reviewing, and approving new accounts
• Create initial limits for accounts based on account review, work with Risk for adjustments
• Seeking out accounts that appear to be fraudulent and alerting management when necessary
• Collaborating with the other Underwriting team members in order to work most efficiently
• The last day of every month require additional attention to help the business continue to grow
• Customer account maintenance as needed
• Possessing positive, can-do attitude during busy times of the month
• Preferred location: Austin, TX

Underwriting Specialist

Product Designer

• Lead and inspire a high-performing team of product designers responsible for delivering exceptional user experiences across one or more of 8am’s core product lines.
• Set a clear vision for design in your area, drive strategy, and create an environment where designers can do the best work of their careers.
• Translate complex business challenges into elegant, user-centered solutions that drive measurable impact.
• Partner closely with Product, Engineering, Research, and Content leadership to ensure design excellence at every stage of the product development lifecycle.
• Shape the future of 8am's design culture while championing our users and mentoring the next generation of design leaders.
• Hire, onboard, and develop top design talent to meet current and future business needs.
• Mentor, coach, and inspire designers at all levels, fostering career growth, skill development, and professional confidence.
• Build and support a strong content design function, ensuring content strategy and UX writing are seamlessly integrated into product design.
• Create a collaborative, inclusive team environment that celebrates diverse perspectives and design thinking.
• Set the UX vision and strategy for your product area, ensuring alignment with AffiniPay’s overall business objectives.
• Partner with Product and Engineering to shape roadmaps and influence organizational priorities.
• Identify opportunities to leverage emerging technologies such as AI and automation to drive competitive differentiation and user value.
• Ensure that both visual and content design work together to deliver a cohesive, consistent, and accessible user experience.
• Ensure the “voice of the customer” is embedded in every decision through regular, structured collaboration with Research.
• Translate research insights into clear, actionable design strategies that solve real customer problems.
• Maintain high standards for usability, accessibility, and ethical design.
• Lead the evolution and governance of AffiniPay’s design system, ensuring scalability, consistency, and efficiency.
• Oversee content design guidelines as part of the broader design system to maintain consistent voice, tone, and terminology across products.
• Establish and optimize design processes, tools, and workflows that enable the team to ship quickly without sacrificing quality.
• Encourage experimentation and innovation while maintaining operational discipline.
• Advocate for design excellence and user needs to executives and stakeholders across the company.
• Collaborate seamlessly with cross-functional partners, building strong relationships that drive alignment and results.
• Serve as a visible design leader, representing AffiniPay’s design vision internally and externally.

Manager, Product Design

Art Director

• Take the creative reins for a new brand: shape story and set creative vision to ensure market success.
• Define and execute cohesive creative strategy across campaigns and touchpoints.
• Champion brand stewardship and ensure consistent application across marketing, communications, social, video, content, events, and product experiences.
• Lead, mentor, and inspire an in-house creative team of designers, copywriters, and other creatives.
• Define compelling brand narrative and creative vision integrated across channels and campaigns.
• Oversee creation and execution of high-impact brand campaigns across all channels.
• Explore new formats, content, and technologies to engage audiences and build brand equity.
• Collaborate cross-functionally with Marketing, Product, Corporate Communications, People, and others.
• Build and manage relationships with external creative agencies for campaigns and asset development.

Creative Director

Product Manager

• Leverage a strong technical aptitude and deep domain knowledge of the payments industry to collaborate with engineering teams to build a shared vision & roadmap for our payments platform, considering business goals, technical challenges, customer problems, user impact, implementation cost, and security/compliance.
• Uncover, prioritize, implement, and optimize services, tools & infrastructure in the payments platform to deliver exceptional value to our applications & customers and ensure ease of integration, scalability, and customization across all of our software solutions.
• Work closely with security and compliance teams to ensure all solutions meet regulatory and industry standards.
• Conduct discovery efforts, and analyze qualitative and quantitative data to inform decision-making and iterate on solutions, driving measurable improvements in performance, efficiency of development, cross-sell, account security, and user experience.
• Work closely with cross-functional stakeholders such as product marketing and finance to establish pricing and GTM strategy for new payments functionality
• Roll up your sleeves and dig into the technical details while obsessing over a simple, intuitive customer experience.

Principal Product Manager, Payments Platform

Accounting Manager

• Revenue Recognition, Billing, and Collections: Ensure accurate billing, invoicing, and revenue reconciliation for payment transactions, subscription models, or transaction-based revenue streams.
• Lead month-end, quarter-end close, and year end processes, ensuring timely and accurate revenue reporting.
• Review detailed Monthly Recurring Revenue analysis performed by revenue accountant.
• Payments & Fintech Revenue Operations: Manage revenue-related processes for payment processing.
• Implement and optimize automated revenue recognition and reconciliation tools.
• Work closely with engineering and product teams to ensure seamless integration between financial systems and payment platforms.
• Perform review of revenue accountant’s month end close analysis.
• Manage collections team to ensure timely ACH Reject collections and manage to set KPIs.
• Analyze key revenue metrics, trends, and performance drivers to provide insights for business decisions.
• Identify opportunities for revenue expansion, upselling, and operational efficiencies.
• Collaborate with cross-functional teams to launch new products and ensure proper revenue treatment.
• Lead, mentor, and develop a team of revenue accountants, billing and collections teams, fostering a culture of excellence.
• Establish and enforce best practices, internal controls, and process improvements for revenue operations.
• Work closely with the finance, sales, and operations teams to streamline revenue workflows and enhance reporting capabilities.
• About us: It’s a new day with a new opportunity at 8am! Founded in 2005, 8am is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
• Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.
• Diversity, equity & inclusion at 8am: We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
• Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Reveue Accounting Manager

• Define, champion, and elevate the overarching UX vision and strategy across multiple product areas or an entire product line.
• Lead and inspire a team of designers, providing strategic direction and hands-on mentorship.
• Collaborate cross-functionally at the highest levels to proactively identify strategic opportunities, solve highly ambiguous and complex systemic problems, and deliver groundbreaking user-centered design solutions that drive transformative business growth and user engagement.
• You will play a mission-critical role in shaping the strategic direction and holistic user experience of our products, directly influencing product roadmaps and organizational priorities.
• Establish and evolve design principles, patterns, and best practices, ensuring a cohesive, intuitive, and highly refined user experience across all touchpoints.
• Build and nurture strong collaborative partnerships with Product, Engineering, Research, Content, and Business Leadership.
• Translate complex, often undefined business objectives into clear, actionable design strategies and initiatives.
• Champion design excellence, advocate for user needs at the executive level, and significantly contribute to building a world-class design organization by attracting, developing, and retaining top design talent.
• Lead governance and evolution of the design system; ensure it is scalable and adaptable to future AI/ML applications.
• Provide critical feedback and guidance to maintain the highest quality deliverables across the team.
• Guide and empower design teams to collaborate effectively with engineering leadership, defining technical architecture implications of design decisions, especially for AI/ML systems and highly automated workflows.
• Influence product roadmaps, organizational priorities, and overall company strategy.

Lead Product Designer

Director

• Architect and manage competitive compensation frameworks across all levels, including base salary, bonus/incentive structures, and equity programs tailored for the SaaS industry.
• Lead annual compensation planning cycles including merit reviews, promotions, and variable pay assessments.
• Partner with Talent Acquisition and department heads to develop compensation offers aligned with internal pay equity and external market trends.
• Leverage benchmarking tools and market data specific to tech/SaaS (e.g., Radford, Comp Analyst, Culpepper, Option Impact, etc) to inform compensation decisions.
• Oversee the Global Payroll Process and optimize for efficiency within Workday.
• With support from the Benefits and Compliance Manager, oversee global benefits programs with a strong focus on innovation, employee well-being, and cost-efficiency.
• Continuously assess and evolve benefit offerings to meet the needs of a remote-first or hybrid workforce, with emphasis on mental health, flexibility, and inclusive access.
• Direct Manager of Benefits and Compliance and help oversee the vendor relationships and ensure optimal service and pricing, especially as we scale across geographies.
• Drive equity compensation strategy including grant design, refresh cycles, and employee education to ensure understanding and value.
• Collaborate with Finance and Legal on the administration and reporting of stock-based compensation, ensuring alignment with company financials and cap table strategies.
• Support executive compensation design and governance in alignment with industry norms and board expectations.
• Ensure total rewards practices meet legal requirements globally (e.g., FLSA, ACA, ERISA, GDPR) and support future expansion.
• Regularly review and refresh total rewards policies and frameworks
• Lead communication strategies that clearly articulate the value of total rewards offerings to employees.
• Own compensation and benefits analytics to track program effectiveness, equity, and competitiveness.
• Present regular updates to executive leadership with data-informed insights and recommendations.
• In partnership with Sr. People Analyst, create dashboards and reporting tools to inform People and Finance strategy.

Director, Total Rewards

Content Marketing Manager

• Develop a comprehensive content strategy aligned to audience needs, business goals, and solution positioning.
• Establish a planning and optimization cadence to assess content performance, identify opportunities, and evolve alongside the broader marketing strategy.
• Stay ahead of content trends, industry best practices, competitive shifts, and emerging technologies.
• Lead and develop a team of content strategists through daily guidance, feedback, and growth-focused coaching.
• Collaborate with cross-functional teams to develop content that reflects our brand, communicates solution value, and supports strategic business outcomes.
• Lead all aspects of content development across formats, including web, email, video, social, and print.
• Expand multimedia content offerings, driving development of video, audio, and interactive formats to enhance storytelling across channels.
• Champion editorial standards and oversee content calendars, production schedules, and processes to deliver on-time, high-quality content.
• Implement SEO/AEO best practices and leverage AI tools to scale content production and deliver personalized experiences.
• Monitor performance data and convert insights into strategies that boost awareness, engagement, and conversions.

Director, Content Strategy

QA Engineer

• Design, develop, and execute manual and automated tests for our fintech back-end systems and SaaS platform, focusing on functionality, performance, security, and scalability
• Test and validate message queue implementations, data flow, and asynchronous processing systems
• Collaborate with development teams to identify and prioritize testing requirements, ensuring alignment with business objectives and customer needs
• Utilize Linux operating system and command-line interfaces to perform testing and troubleshooting activities
• Develop and maintain test cases and plans using industry-standard tools and frameworks, leveraging cloud-based infrastructure (e.g., AWS)
• Work closely with DevOps teams to ensure seamless integration of testing into CI/CD pipelines, utilizing Kubernetes for container orchestration
• Participate in Agile Scrum ceremonies, including daily stand-ups, sprint planning, and retrospectives, ensuring effective communication and collaboration within the team
• Identify, report, and track defects using our issue tracking system (e.g., Jira, DataDog), providing detailed bug reports with steps to reproduce, expected results, and actual results
• Collaborate with development teams to resolve defects, ensuring timely and high-quality fixes
• Develop and maintain testing documentation, including test plans, test cases, and test scripts
• Mentor and train other quality engineers, and learn from other quality engineers across the team
• Stay up-to-date with industry trends, emerging technologies, and best practices in software testing, applying this knowledge to continuously improve our testing processes and strategies

Quality Engineer, Tech Lead

Recruitment

• Help manage full-cycle recruitment process for all teams at AffiniPay
• Source and identify active and passive candidates by reviewing applications, contacting passive candidates, and attending recruiting/networking events
• Manage candidates in process by screening applications, scheduling and coordinating interviews, gathering feedback, and communicating effectively with candidates in order to provide them with the best candidate experience
• Communicate effectively with the interview team to ensure preparedness during the interview process
• Effectively educate candidates on AffiniPay and available opportunities; facilitate a positive and impactful experience
• Maintain applicant tracking data and report on hiring results and recruitment metrics
• Organize and participate in onsite and offsite recruitment events
• Provide administrative support as needed

Talent Acquisition Specialist

Account Manager

• Develop and implement effective account management strategies to achieve corporate revenue objectives for our enterprise accounts.
• Directly manage and nurture a named account list and develop account plans for winning and expanding business with enterprise accounts.
• Lead quarterly business reviews with executive level decision makers and key influencers that focus on driving expansion and identifying new growth opportunities.
• Cultivate deep relationships with key enterprise accounts, acting as an advisor and partner. Identify and capitalize on upsell and cross-sell opportunities, expanding relationships to increase revenue.
• Drive revenue growth within your book of business for quota attainment
• Work closely with the customer success team to drive customer retention and satisfaction
• Stay informed of industry trends, competitor activities, and market demands to strategically position the company’s products and solutions to potential customers.
• Work closely with Marketing, Product, and Customer Success teams to ensure alignment of messaging, product fit, and customer satisfaction.
• Regularly track and report on key account management metrics and performance against targets. Use data-driven insights to make adjustments and continuously optimize strategies.

Enterprise Account Manager

User Researcher

• Conduct generative and evaluative research across product experiences with methodological rigor
• Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines
• Create compelling presentations and reports to communicate learnings and recommendations
• Develop a deep understanding of user needs and pain points in legal tech, acting as the voice of the user
• Identify strategic opportunities that address user needs and create business value
• Other Duties as assigned

• Manage named account relationships, grow revenue, expand services for strategic accounts.
• Directly manage named accounts; develop account plans for growth.
• Lead quarterly business reviews with executives; identify expansion opportunities.
• Cultivate relationships; upsell/cross-sell opportunities; increase revenue.
• Drive revenue growth within your book of business to meet quotas.
• Collaborate with customer success to drive retention and satisfaction.
• Stay informed of industry trends, competitor activities, and market demands to position products and solutions.
• Work with Marketing, Product, and CS to align messaging and customer satisfaction.
• Track and report key account metrics; use data-driven insights to optimize strategies.
• About 8am: founded 2005; 8am (formerly AffiniPay) fintech platform for legal and accounting professionals.