LawPay

Account Executive

• Own the full sales cycle from outbound prospecting and product demos to deal negotiation and close, with support from marketing and XDR
• Build a comprehensive understanding of our software solutions and competitive landscape (strengths, weaknesses, benefits) to best position these products in the market
• Empower our customers by connecting our value proposition directly to customer ROI
• Build trusted relationships that go beyond the first sale - earning repeat business, referrals, and customer loyalty by understanding what matters most to your clients

Account Executive – Growth

Onboarding Specialist

• Master the product through a formal onboarding program and continued learning.
• Prepare and lead customer onboarding experience assessing customer needs, and customizing onboarding experience to maximize utilization and delight.
• Complete assigned tasks in an organized manner to ensure project deadlines.
• Proactive outreach to ensure customer success during their first 90 days post-live.
• Provide timely response to customer inquiries via phone and email.
• Enhance customer satisfaction by providing distinctive service in all interactions.
• Establish a trusted advisor relationship to ensure customer satisfaction.
• Utilize Zoom to provide efficient face-to-face customer service.
• Utilize SalesForce to manage customer interaction and inquiries.
• Partner with Sales, Product and Services teams to define ongoing best practices for onboarding tasks.
• Ensure all check-ins and go-live targets are executed on time
• All notes & fields are filled in throughout Onboarding for each firm
• Serve as a MyCase brand ambassador to create promoters within industry
• Represent Onboarding department at offsite meetups and customer conferences with customers and prospects

Customer Onboarding Manager

Product Designer

• As a Senior Product Designer, you'll independently drive and elevate the UX for critical and strategic features, often across multiple product areas or complex initiatives.
• Collaborate cross-functionally to proactively identify systemic problems, define visionary solutions, and deliver user-centered design strategies that drive significant, measurable business and user impact.
• Mentor and guide less experienced designers.
• Play a pivotal role in shaping and optimizing the end-to-end user experience within our products.
• Craft intuitive and scalable user flows, design highly functional and elegant interfaces, and establish consistent design patterns across all product touchpoints.
• Lead collaboration with Product Managers, Engineers, User Researchers, Content Designers, and Key Stakeholders.
• Translate complex user insights and ambiguous product requirements into innovative design solutions that align with user needs and business goals.