LawPay

Email Marketing Manager

• Act as project manager for customer notifications, ensuring all communications move efficiently from intake → creation → approval → deployment.
• Collect and manage all necessary inputs for each communication, including: Audience lists or targeting criteria, Email copy or messaging requirements, Stakeholder approvals (Legal, Product, CS, etc.) Timing recommendations and dependencies.
• Create and manage Asana tasks for each communication, keeping all steps, owners, timelines, and deliverables organized and on track.
• Coordinate cross-functional teams to align timelines, resolve conflicts, and ensure clarity on roles and expectations.
• Partner with Engagement Marketing to prepare communications for deployment (email, SMS, in-app, etc.).
• Assist with building or QA’ing emails in our deployment platform (no advanced coding required, but familiarity with templates is helpful).
• Ensure accurate audience uploads and segmentation in collaboration with the deployment specialist.
• Support testing, proofing, and final review to ensure error-free execution.
• Help establish consistency and quality across all customer communication touchpoints.
• Maintain documentation for processes, templates, naming conventions, and best practices.
• Track communication volume, timelines, and cross-team impacts to help inform prioritization.
• Flag risks early (timeline conflicts, unclear requirements, missing approvals, etc.).

Email Marketing Coordinator

Consultant

• Lead high-priority enterprise consolidation project
• Migrate and centralize source code from various GitHub Organizations and BitBucket instances
• Establish a gold-standard environment focused on governance and security compliance
• Architect the '8am' GitHub Org structure
• Partner with IT/DevX for IAM Integration
• Develop CircleCI integration plan for new Organization
• Establish mandatory repo naming conventions and a metadata tagging taxonomy
• Define Enterprise-level policies for branch protection
• Help develop training materials for Developers transitioning into GitHub

Temporary Github Migration Consultant – 6 months

Onboarding Specialist

• Own the Onboarding KPI framework, aligning performance to customer retention, time-to-value, and long-term success outcomes. Standardize and scale the onboarding experience through clear processes, CRM data integrity, SLAs, and operational best practices.
• Serve as the strategic voice of the customer journey, partnering cross-functionally with Sales, Product, Engineering, and Operations to drive alignment and continuous improvement.
• Lead team development through structured training, mentorship, product mastery, and coaching to ensure high-quality service delivery.
• Oversee escalations and executive-level communications for complex or high-priority accounts, mitigating risk and protecting customer relationships.
• Champion a high-performance, values-driven culture while driving initiatives that improve efficiency, adoption, and customer advocacy.

Senior Manager, Customer Onboarding

Customer Success Manager

• Provide proactive, high-touch support for Strategic Accounts, serving as a trusted point of contact to resolve product inquiries, coordinate issue resolution, and ensure timely, accurate communication with customers and internal teams.
• Build strong relationships with end users and admins by delivering exceptional customer experiences and acting as a customer advocate—capturing feedback, identifying trends, and escalating complex issues as needed.
• Drive product adoption and value by educating customers on features, best practices, and integrations, while supporting renewal readiness through healthy utilization and customer satisfaction.
• Collaborate cross-functionally with Customer Success, Product, and Engineering to share insights, support roadmap alignment, and improve customer resources and programs.
• Maintain operational excellence by documenting activity in Salesforce, tracking key account metrics, supporting reporting, and representing the 8am brand with professionalism in every interaction.

Customer Success Specialist

Sales

• Create, improve, and maintain sales processes, best practices, policies, playbooks, and documentation.
• Develop and deliver virtual, in-person, and self-paced onboarding and continuous education sessions tailored to individual sales roles across multi-product domains.
• Develop competent assessment strategies and 1:1 training and coaching programs that scale, which ensures all sales reps are proficient in product knowledge, value propositions, messaging, competitive landscapes, and sales processes in line with their respective roles.
• Create and maintain a repository of sales enablement materials, such as sales decks, case studies, product videos, and other collateral.
• Own data, analytics, and measurement of sales enablement programs, defining KPIs to assess effectiveness across onboarding, content adoption, and sales performance, and using insights to drive continuous improvement.
• Collaborate with Sales, Product Marketing, and Business Operations to identify highest-impact training and content priorities.
• Own and serve as a subject matter expert on sales tools and technologies.
• Reinforce resources and methodologies to ensure the success, efficiency, and effectiveness of our sales organization.
• Stay current on industry trends and best practices, and recommend solutions to address processes and knowledge gaps.
• Other duties as assigned.

Sales Enablement Specialist

Account Executive

• Own the full sales cycle from outbound prospecting and product demos to deal negotiation and close, with support from marketing and XDR
• Build a comprehensive understanding of our software solutions and competitive landscape (strengths, weaknesses, benefits) to best position these products in the market
• Empower our customers by connecting our value proposition directly to customer ROI
• Build trusted relationships that go beyond the first sale - earning repeat business, referrals, and customer loyalty by understanding what matters most to your clients

Account Executive, Growth

Analyst

• Develop detailed specifications for the engineering team to convert immigration forms into streamlined digital intakes, ensuring seamless data mapping for PDFs and electronic filings.
• Monitor USCIS, DOL, and DOS form releases, policy updates, and edition changes to ensure our forms library reflects current government requirements within required compliance windows.
• Validate e-filing output against USCIS and DOL electronic submission specifications, ensuring our platform meets government portal requirements.
• Stay current on changes to USCIS online filing, the DOL FLAG system, and other government electronic submission processes.
• Identify priorities for form expansion or additions based on customer feedback.
• Work closely with product and engineering teams to refine form mapping and optimize the user experience for attorneys and their staff.
• Investigate and troubleshoot form issues, pinpointing root causes and collaborating with engineers to implement effective solutions.
• Apply your industry expertise to ensure our forms remain accurate, up-to-date, and aligned with how immigration cases are actually prepared in practice.

Immigration Forms Analyst

Financial Planning and Analysis

• Lead the design, development, and maintenance of Workday Financials, Adaptive, and related systems.
• Be the finance liaison partnering with engineering on integrations with other systems and data warehouses.
• Adaptive: dashboard implementation, personnel model redesign.
• Build reports including balance sheets, income statements, account balance matrix, and intercompany eliminations.
• Execute configuration changes to Adaptive, Core Financials, Suppliers, Banking, Procurement, and Expenses modules.
• Design complex business processes including calculated fields, conditional rules, and custom approver roles.
• Continuously assess the environment for opportunities to optimize processes resulting with the goal of improving efficiency, security, workflow enhancements, and user satisfaction.
• Ensure data, security, and compliance best practices are upheld within the environment.
• Create and maintain documentation related to procedures, program flows, and process.
• Conduct training and support for staff members that use the systems.

Finance Systems Manager

Backend Engineer

• Develop, maintain, and support backend services and APIs that power customer-facing websites and marketing platforms.
• Assist with integrations between Marketing Operations systems (e.g., Marketo, Salesforce) to ensure reliable data flow and workflow automation.
• Contribute to database design and maintenance to support marketing and customer data needs, with a focus on reliability and performance.
• Build and maintain APIs and services that integrate with third-party platforms and internal tools.
• Help optimize backend code and processes for performance, scalability, and stability.
• Collaborate with front-end developers, designers, and marketing stakeholders to deliver high-quality digital experiences.
• Troubleshoot and resolve backend issues, escalating complex problems when needed.
• Write and maintain clear technical documentation for systems, integrations, and processes.
• Communicate progress, risks, and status updates to relevant stakeholders.
• Follow issues and defects through their full lifecycle to resolution.
• Perform other related duties as assigned.

Backend Developer – Marketing

Full-stack Engineer

• Design and implement scalable web applications using modern frameworks such as Ruby on Rails, React, Node/NestJS, and NextJS
• Modernize existing applications to enhance user experience, performance, and long-term maintainability
• Utilize, contribute to, and evolve reusable UI component libraries
• Work closely with UX partners to design and ship intuitive, high-quality user experiences
• Contribute to core platform capabilities that support multiple products (e.g., identity, authentication, APIs, shared services)
• Help define and evolve backend architectures that enable scalability, reliability, and sustainable growth
• Proactively identify and implement improvements to application performance, scalability, and maintainability
• Design, build, and maintain backend services and RESTful APIs
• Build or contribute to iOS and Android mobile applications using Expo / React Native, as applicable
• Evaluate and implement AI-powered features where they create meaningful customer and business value
• Stay current with emerging technologies and apply them thoughtfully to real-world problems
• Partner with product managers to assess trade-offs, identify risks, and align technical solutions with business goals
• Collaborate with engineers, designers, QA, DevOps, and cross-functional stakeholders to deliver outcomes—not just features
• Support software deployments through debugging, troubleshooting, and coordination with DevOps and QA teams
• Participate in Agile ceremonies including sprint planning, grooming, and retrospectives
• Mentor and coach other engineers, sharing best practices and helping raise the technical bar across the team
• Provide technical expertise in software architecture, design patterns, and maintainable system design.

Senior Full-Stack Software Engineer

Product Designer

• Design and iterate on experiences that support acquisition, activation, onboarding, engagement, retention, and expansion.
• Own growth-related problem spaces such as first-time user experiences, feature discovery, in-product education, training modules, and upsell flows.
• Translate growth hypotheses and product strategy into user-centered solutions that are measurable and impactful.
• Partner with Product and Growth stakeholders to define success metrics and evaluate the effectiveness of shipped work.
• Work closely with Product Managers to frame problems, explore solutions, and align design decisions with growth and business goals.
• Collaborate with Engineers throughout the design and development process, providing clear intent, flows, and interaction details to support high-quality implementation.
• Partner with a Senior Product Designer to align on approach, receive feedback, and elevate craft while maintaining ownership of your work.
• Contribute meaningfully to cross-functional discussions, tradeoffs, and prioritization.
• Develop a strong understanding of professional users, their motivations, and their workflows within a B2B or B2B2C context.
• Use research inputs, customer feedback, and product data to inform design decisions.
• Design experiences that are intuitive, trustworthy, and respectful of users’ time in high-stakes, workflow-driven environments.
• Produce high-quality design deliverables across the lifecycle, including user flows, wireframes, prototypes, and polished UI.
• Take ownership of your problem areas, proactively identifying opportunities to improve user experience and growth outcomes.
• Communicate design rationale and tradeoffs clearly to cross-functional partners.

Product Designer – Growth

Sales Operations Manager

• Support the sales team in the day to day with guidance and technical support.
• Work with Business Systems team to report bugs and test solutions within Salesforce and other systems.
• Support the design, maintenance, and analysis of key performance indicators across different segments, geographies, and go-to-market teams.
• Build and evolve reports and dashboards in Salesforce to help individual contributors manage their daily workflows and to help leaders manage their team’s performance.
• Partner with the Sales Enablement team to ensure the right tools, training, and communications are in place to enable strategic initiatives.
• Nurture strong relationships with Sales leaders, Marketing Ops, Analytics and other business functions.
• Contribute to and maintain our team knowledge base.

Sales Operations Specialist

Attorney

• Develop a deep understanding of the specialty legal practice management market and the needs of attorneys, paralegals, and their clients. This includes research and quantitative data analysis to identify high-value opportunities that increase 8am's competitive advantage.
• Lead collaborative discovery with your design and engineering partners to gain a deep understanding of customers' pain points. These may include complex case type management, form preparation and filing, tracking deadlines and expirations, collecting documents from clients, and coordinating with external agencies and parties. You will co-own the identification of problems, shaping of solutions, and delivery of outcomes.
• Drive the strategy and vision for initiatives, defining business cases and ROI of automating routine processes, such as document intake, status tracking, deadline management, and client notifications.
• Leverage an understanding of bringing AI-powered solutions to market by partnering with the AI infrastructure team to align roadmaps. This includes intelligent intake, document extraction, and workflow automation assistance.
• Drive continuous problem-solving through data analysis, user feedback, and outcome measurement that directly measure customer value and outcomes created, such as case cycle times, document processing time, and client satisfaction.
• Lead cross-functional alignment around outcomes, ensuring product success is measured, progress is tracked, and corrective action is taken to reach goals.
• Collaborate with Product Operations, Data Intelligence, and Analytics teams to establish proper measurement frameworks and dashboards.
• Champion customer empathy while making strategic trade-offs when business and customer priorities conflict.
• Effectively influence, negotiate, and articulate strategy with stakeholders at all levels to build organizational alignment around your vision.
• Collaborate with Product Marketing and GTM teams to develop commercialization strategies that optimize business outcomes and enhance customer value across solo practitioners, boutique firms, and high-volume practices.
• Partner with Customer Success and GTM to drive adoption and change management, ensuring customers realize measurable efficiency gains and ROI from automated workflows.
• Leverage AI to accelerate discovery, validation, and delivery cycles across the product team.
• Understand and influence the 8am product vision and strategy across the organization.

Senior Product Manager – Specialty Legal

Customer Support

• Managing the day-to-day activities for a team of 3-5 employees. Responsibilities include managing FTO requests, emergencies, overtime requests, escalations, employee evaluations once a year, weekly 1 on 1s, and help lead team meetings as needed.
• Working with your manager to develop and implement departmental goals. Mentor and motivate the team to achieve organizational goals.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Timely response to team member escalations and request for support in Slack
• Answer inbound customer support emails and provide necessary product troubleshooting
• Ensure customers receive consistent and reliable service and support during every interaction by serving as a point of escalation and coaching/mentoring team members.
• Stay informed and knowledgeable regarding new product releases
• Document issues that arise and steps to reproduce
• Expertise in 8am products, specializing in at least one specific product
• Educate our customers on 8am products

Email Marketing Coordinator

Temporary Github Migration Consultant – 6 months

Senior Manager, Customer Onboarding

Customer Success Specialist

Sales Enablement Specialist

Sales Enablement Specialist

Account Executive, Growth

Immigration Forms Analyst

Finance Systems Manager

Backend Developer – Marketing

Senior Full-Stack Software Engineer

Product Designer – Growth

Sales Operations Specialist

Senior Product Manager – Specialty Legal

Lead, Customer Support – Tier 2