Customer Onboarding Manager

LawPay

Customer Onboarding Manager leading onboarding for new customers at 8am, ensuring a seamless transition to MyCase software. Responsible for maximizing customer satisfaction and future success through effective training and support.

Posted 7/9/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Master the product through a formal onboarding program and continued learning.
Prepare and lead customer onboarding experience assessing customer needs, and customizing onboarding experience to maximize utilization and delight.
Complete assigned tasks in an organized manner to ensure project deadlines.
Proactive outreach to ensure customer success during their first 90 days post-live.
Provide timely response to customer inquiries via phone and email.
Enhance customer satisfaction by providing distinctive service in all interactions.
Establish a trusted advisor relationship to ensure customer satisfaction.
Utilize Zoom to provide efficient face-to-face customer service.
Utilize SalesForce to manage customer interaction and inquiries.
Partner with Sales, Product and Services teams to define ongoing best practices for onboarding tasks.
Ensure all check-ins and go-live targets are executed on time
All notes & fields are filled in throughout Onboarding for each firm
Serve as a MyCase brand ambassador to create promoters within industry
Represent Onboarding department at offsite meetups and customer conferences with customers and prospects

Requirements

What you’ll need

BA/BS/BE degree required
Exceptional customer relationship building skills
Excellent written and oral communication skills
Strong analytical capabilities for advanced problem-solving
Demonstrable leadership skills
Ability to influence decision-making and change
Highly organized and strong ability to multitask
Have a passion for leading and helping others, operational agility and a blend of technical and interpersonal skills
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Benefits

Comp & perks

Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
Staff Referral Bonus – Rewards for referring great candidates to the 8Team
Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
Flexible Time Off (FTO) – Up to 15 paid days off per year
Parental Leave – Maternity and paternity leave in line with Colombian law
Company Holidays – Paid time off for all official Colombian public holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer OnboardingProject ManagementProblem-SolvingUtilization Of AI ToolsMultitasking

Soft Skills

Influencing Decision-MakingPassion For Helping OthersOrganizational Skills

Certifications

BA/BS/BE Degree