AI Product Engineer
Crux
ReactSQLTypeScript
Customer Support Specialist
LawPay
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
React
About the role
- Answer inbound customer support calls and provide necessary product troubleshooting and support
- Timely response to incoming customer support inquiries via email, phone, and support ticketing system
- Ensure customers receive consistent and reliable service and support during every interaction
- Stay informed and knowledgeable regarding new product releases
- Document found issues and steps to reproduce
- Investigate issues reported by customers
- Educate our customers on how to use 8am/LawPay/CPACharge products
- Other duties as assigned
Requirements
- Bachelor’s degree
- 2+ years experience in a customer support role
- Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and strong speakers.
- Maintain a high level of professionalism, integrity, and ethics
- Excellent time management and people skills
- Works well in a team setting
- Must be able to react positively to difficult situations
- Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
- Must be able to answer inbound support calls daily
- Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
- This position is preferably based in Austin, Texas.
