Manager, Account Management
Customer.io
Job Level
JuniorMid-Level
About the role
- Conduct generative and evaluative research across product experiences with methodological rigor
- Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines
- Create compelling presentations and reports to communicate learnings and recommendations
- Develop a deep understanding of user needs and pain points in legal tech, acting as the voice of the user
- Identify strategic opportunities that address user needs and create business value
- Other Duties as assigned
Requirements
- 2-5 years of industry experience where you conducted qualitative user research
- Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes
- Strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate cross-functional stakeholders
- Proficiency in industry-standard tools (Figma, Zoom, UserTesting, Maze, Dovetail, Reduct, Qualtrics, etc.)
- Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
