Kyndryl

Business Analyst

• Translate business requirements into functional specifications for the MAX solution implementation
• Facilitate business and requirements workshops
• Document business processes
• Gather requirements and perform gap analysis
• Support user acceptance testing (UAT) activities and coordinate UAT
• Engage stakeholders and manage stakeholder alignment
• Ensure alignment between business needs and technical solutions
• Support enterprise application implementation and business process mapping

Platform Engineer

• Build, maintain, and enhance the Azure API Management (APIM)-based Internal API Platform
• Design and develop the Enterprise Context Gateway for secure, governed integration of AI agents and enterprise services
• Develop and improve Infrastructure as Code solutions and CI/CD pipelines using Azure DevOps
• Ensure platform security, reliability, scalability, resilience, and high availability
• Enable access to enterprise data, tools, and MCP services for the bank’s transition to an AI-native architecture
• Collaborate with engineers, architects, and cross-functional teams to improve the integration ecosystem
• Create and maintain developer self-service tools
• Implement automated and compliant deployment processes aligned with enterprise standards
• Monitor, troubleshoot, and optimize platform performance and operational stability
• Participate in a 24/7 on-call/standby rotation

Azure Platform Engineer – APIM

Director

• Develop complex integrated solutions for Kyndryl public and private cloud, applications, data and AI, infrastructure, projects, and consulting services
• Deliver value directly to customers
• Develop and manage customer relationships with solution decision makers in Infrastructure and Customer Line of Business organizations
• Own the end-to-end customer solution, including risk identification and mitigation, cost, profit, and deliverability
• Lead customer technology discussions up to CTO/CIO level
• Prepare, develop, and evaluate organizational responses to requests for proposals
• Research and understand sales markets, industries, customers, and competitors
• Identify customer business challenges and create unique, value-focused technical solutions
• Lay the groundwork to acquire and support customers before closing sales
• Create overall solution designs, including project setting, direction, expectations, and implementation
• Gather critical information, select and implement appropriate business actions, and adjust as needed
• Monitor customer interactions and ensure products and services address customer requirements and concerns
• Lead development of costing methodologies and globally consistent cost models
• Interlock with service offering management teams and offering owners on service definitions, cost drivers, labor ratios, and cost model factors
• Support contract negotiations through signature and complete engagement hand-over

Associate Director, Technical Solution Manager – Incentive

Analyst

• Analyze and resolve functional SAP MM incidents involving purchasing, procurement, master data, inventory, goods receipts, valuation, and logistics movements
• Handle functional requests and minor enhancements aligned with Procure-to-Pay processes
• Monitor and validate data flows between SAP MM and external systems using IDocs/EDI, RFC, and OData/APIs
• Manage tickets according to priority, impact, and SLAs while communicating with business users, BPOs, and technical teams
• Act as the functional reference for the Procure-to-Pay process
• Review and validate SAP MM functional configurations, including calculation schemas, account determination, movement types, account assignment categories, and purchasing documents
• Validate P2P process flow integrity, including FI/CO integration
• Analyze end-to-end functional impacts, identify root causes and operational risks, and document findings and solutions
• Collaborate with ABAP, integration, Basis/infrastructure, and other SAP module teams
• Translate operational needs into functional requirements and follow actions through resolution
• Maintain SAP MM configuration, operating procedure, KED/KBA, and AMS support documentation
• Prepare materials for audits, change controls, and IT reviews
• Participate in SIT/UAT, design and execute functional test cases, coordinate deployments and cutover, and support post-release stabilization
• Support regression testing
• Identify and propose Procure-to-Pay and SAP MM improvements to reduce incidents, improve efficiency, traceability, control, and SLA compliance
• Contribute to the evolution of the AMS service from a process- and business-oriented perspective

SAP MM, BPO Functional Analyst – AMS

Support Engineer

• Receive, triage, assign, track, and update support cases in the support environment
• Collect, validate, and analyze customer-reported information, logs, traces, configuration details, and other diagnostics
• Perform initial troubleshooting and basic issue isolation using approved procedures and knowledge articles
• Attempt issue reproduction and isolate likely causes where feasible within the defined scope
• Apply documented solutions and approved procedures; document findings, actions, next steps, and resolution status
• Route or escalate cases to L2/L3 based on complexity, impact, and escalation criteria
• Communicate case status, next steps, and resolution plans in accordance with customer standards and service-level objectives
• Create and maintain support documentation and knowledge articles
• Participate in case handoffs and operational reporting
• Operate within required support processes, tools, service-level objectives, escalation procedures, and governance requirements
• Support defect identification, documentation, reproduction, validation, and engineering coordination
• Complete required onboarding, product training, security, compliance, access, and operational readiness activities before deployment

Product Support Engineer

Human Resources

• Provide direct HR support and guidance to employees
• Resolve employee HR issues and handle HR-related transactions from new-hire onboarding through performance evaluations, benefits, and departures
• Relay information on HR policies, payroll, and related topics to customers
• Identify trends and share insights with management to improve HR services
• Own complex cases and provide resolutions
• Mentor, train, and coach junior colleagues
• Drive knowledge management and maintain an up-to-date HR knowledge base
• Act as the primary point of contact for new hires throughout pre-boarding and onboarding
• Manage end-to-end onboarding for executive and non-executive hires across the US and Canada
• Organize and facilitate pre-onboarding, onboarding, and Day 1 sessions
• Ensure onboarding documentation is completed and maintained
• Partner with Talent Acquisition, hiring managers, Payroll, Benefits, and Global Onboarding teams
• Support managers with onboarding setup, asset requests, and Workday transactions
• Resolve pre-employment screening discrepancies with external vendors
• Maintain country-specific documentation, contracts, labor-law requirements, and compliance processes
• Process onboarding exceptions including rescinds, no-shows, and start-date changes
• Coordinate accurate employee setup and data integrity with Payroll and Benefits
• Maintain onboarding records, documentation repositories, and Workday activities
• Monitor onboarding metrics and contribute to process improvements
• Provide guidance on onboarding policies, procedures, and best practices
• Manage U.S. employment eligibility and immigration compliance, including I-9, E-Verify, Department of Defense employment verifications, and immigration petition support
• Lead onboarding compliance and regulatory reporting, including Workday onboarding controls and Canadian government workforce surveys

Senior Associate – HR Services

DevOps Engineer

• Design, implement, and maintain DevOps pipelines, automation frameworks, and infrastructure-as-code solutions
• Manage and optimize Git source control and branching strategies
• Develop and maintain Ansible playbooks, roles, inventories, and automation workflows
• Build and manage Terraform modules for cloud and infrastructure resources
• Integrate systems and tools using REST APIs, scripting, and automation
• Support and enhance cloud-based infrastructure across Azure, AWS, or GCP
• Collaborate with application, infrastructure, and security teams on CI/CD, automated deployments, and environment standardization
• Ensure platform reliability, scalability, performance, and security
• Troubleshoot build and deployment pipelines, infrastructure provisioning, configuration drift, and cloud service issues
• Drive DevOps maturity, standardization, and continuous improvement
• Create technical documentation, SOPs, architecture diagrams, and knowledge-transfer materials
• Provide technical guidance and mentoring to engineers and operational teams

DevOps SME

Infrastructure Engineer

• Diagnose and resolve complex issues across servers, networks, cloud, and enterprise infrastructure environments
• Conduct root cause analysis, assess risks, and implement preventive measures for system stability and performance
• Evaluate, test, and optimize infrastructure solutions aligned with customer requirements and project timelines
• Design and implement end-to-end infrastructure solutions across on-premises, cloud, and hybrid environments
• Integrate systems, applications, and platforms to enable seamless operations and business continuity
• Develop and automate workflows, processes, and operational tasks
• Lead technical delivery from planning through implementation
• Create and maintain technical documentation, architectures, procedures, configurations, and knowledge-transfer materials
• Monitor implementation risks and drive remediation plans
• Collaborate with Architects, Project Managers, Engineers, and other stakeholders
• Communicate technical concepts and solutions to technical and non-technical audiences
• Build customer relationships and deliver high-quality solutions meeting business objectives
• Stay current with emerging technologies, best practices, and infrastructure trends
• Expand expertise across cloud platforms, enterprise systems, automation, and integration technologies
• Pursue relevant certifications and professional development

Infrastructure Specialist – Cloud Network and Automations

General

• Solve complex problems and identify potential future issues across platforms and services
• Manage systems data for clients and provide day-to-day solutions and security compliance
• Oversee an assignment queue and work directly with technicians
• Prioritize tickets to deliver effective client solutions
• Recommend modernization options
• Identify new business opportunities
• Cultivate relationships with other teams and stakeholders
• Maintain and upgrade mainframe automation environments
• Perform z/OS automation software conversion and transformation
• Create integrations between z/OS automation software and other platforms or tools
• Install, customize, and upgrade GDPS
• Integrate new systems into existing GDPS environments
• Implement, test, and validate Hyperswap
• Develop disaster recovery and high-availability processes
• Prepare and validate software and hardware upgrades
• Create and maintain automated solutions using change and incident tools

Senior Mainframe Automation Specialist

• Handle employee and manager inquiries through MyKyndryl and the HR ticketing system
• Manage HR cases end-to-end in line with defined SLAs and service standards
• Resolve requests related to employee lifecycle events, payroll-adjacent inquiries, benefits, and HR process guidance
• Maintain accurate employee data
• Process HR documentation and support document management tasks in HR systems
• Ensure employee records are correct, complete, and compliant with internal and local requirements
• Support German-speaking markets while contributing to broader EMEA coverage
• Collaborate with Payroll Operations, HR Business Partners, and Tier 2 / Tier 3 teams
• Resolve complex cases, manage dependencies, and ensure smooth handovers
• Maintain knowledge articles
• Identify recurring issues
• Contribute to continuous improvement of HR service delivery and operational processes

Senior Associate, HR Services

Learning and Development

• Support implementation of OCM strategies and plans for client engagements
• Create change impact assessments, stakeholder analyses, and data-driven change action plans
• Own stakeholder and business engagement for driving change and adoption
• Support Change, Communication, and Training strategies and plans
• Activate the Change Network and deliver engagement content and sessions
• Develop communication campaign collateral, align approvals, and launch campaigns
• Develop client-specific training programs
• Track and analyze OCM metrics
• Collaborate with Kyndryl OCM Leads and client project teams
• Support OCM proposals and pre-sales activities
• Maintain internal OCM tools, templates, and methodologies
• Contribute to continuous improvement and OCM best practices
• Participate in knowledge-sharing sessions
• Deliver change and adoption outcomes for a global client’s Microsoft Tenant Migration program
• Support strategic technology transformation projects across Applications, Data, AI, Cloud, IT Managed Services, Securities, and Digital Workplace

Organizational Change Management Consultant

• Create, maintain, and develop deep customer relationships and trusted executive-level connections
• Drive profitable growth using a consultative approach and Kyndryl Consult
• Lead sales activities from lead generation through closure
• Drive new scope and value while minimizing erosion in ongoing business and renewals
• Own revenue, profit/loss, growth objectives, and account P&L
• Deliver on budget and improve operating margins and account profitability
• Increase utilization and billability of account resources
• Generate opportunities, close deals, and expand existing work into larger scopes and new capabilities
• Build a go-to-market pipeline with partners to pursue and win deals
• Develop and execute account strategies for Portfolio or Strategic accounts
• Identify and qualify new opportunities and deliver tailored customer solutions
• Collaborate with sales team members throughout the account management process
• Demonstrate industry expertise and apply external best practices to customer needs
• Drive customer satisfaction and ensure account compliance with integrity
• Invest in developing people on the account and across Kyndryl
• Act as a steward of Kyndryl culture

Associate Director, Customer Partner

Affiliate Manager

• Guide multi-disciplinary teams through complex consulting engagements
• Create and position strategic change agendas within Kyndryl's largest accounts across the C-suite
• Address complex business and IT customer solutions and ecosystem-wide transformations
• Drive profitable growth through signings, revenue targets, margin management, backlog growth, and business development pipeline conversion
• Scope and negotiate engagement fees while managing profitability and risk
• Build and maintain trusted relationships with client CXOs
• Lead C-level client interactions, consulting initiatives, deliverables, and deal-engagement outputs
• Advise and deliver on complex consulting engagements
• Enhance client satisfaction and secure client references
• Achieve individual and team utilization targets
• Design complex engagements and oversee delivery performance and customer satisfaction
• Foster personal and professional development, curiosity, innovation, and commercially focused execution
• Shape and drive strategic initiatives using industry and technology expertise
• Drive external eminence and innovation
• Develop thought leadership and intellectual capital
• Lead overall client engagements and deliver high-quality client work alongside senior client stakeholders
• Support pre- or post-deal transactions, post-deal implementation planning, and execution

Consult Associate Partner

Consultant

• Lead enterprise architecture for cloud modernization and transformation programs
• Define target-state multi-cloud and hybrid cloud architectures across application, data, infrastructure, security, and integration domains
• Lead legacy modernization strategies including re-host, re-platform, refactor, re-architect, and cloud-native adoption
• Establish architecture principles, standards, and guardrails for scalable and secure cloud adoption
• Lead cloud strategy and modernization assessments
• Develop cloud readiness analyses, application rationalization, migration roadmaps, business cases, ROI models, and TCO models
• Advise clients on cloud operating models, governance, platform teams, and product-centric delivery
• Provide FinOps and cloud economics guidance
• Support regulatory, security, and risk considerations
• Translate architecture into epics, backlogs, and execution plans
• Resolve complex architectural and transformation challenges
• Govern architecture through the delivery lifecycle
• Serve as escalation point for architectural risks, trade-offs, and decisions
• Build trusted relationships with CXOs, CIOs, CTOs, chief architects, and senior business leaders
• Lead executive workshops, architecture reviews, and transformation planning sessions
• Communicate complex architectural concepts in business-oriented language
• Contribute to cloud architecture frameworks, reference architectures, and modernization accelerators
• Develop reusable assets, playbooks, and points of view
• Mentor and coach architects and senior consultants
• Represent Kyndryl in cloud partner ecosystems and industry forums

Senior Cloud Consultant

Customer Support

• Diagnose complex issues across servers, networks, cloud environments, and systems to identify root causes
• Recommend solutions balancing technical feasibility, timelines, and customer priorities
• Test, refine, and automate processes to improve reliability, efficiency, and repeatability
• Assess risks proactively and implement disruption-prevention strategies
• Plan end-to-end infrastructure solutions across platforms and technologies
• Integrate systems in hybrid cloud and on-premises environments
• Automate workflows and processes to streamline delivery and reduce errors
• Document architectures and procedures for hand-offs, knowledge sharing, and operational continuity
• Coordinate cross-functional teams including Architects, Project Managers, and Technicians
• Drive project delivery from initiation to completion with attention to quality and timelines
• Communicate technical solutions clearly to customers and stakeholders
• Deliver tangible, high-impact results that build customer confidence
• Expand technical expertise across cloud platforms, enterprise IT systems, and emerging technologies
• Apply certifications and qualifications on real projects
• Pursue career paths toward Architect or Distinguished Engineer roles