Associate Director, Technical Solution Manager – Incentive

Kyndryl

Associate Director developing complex cloud, AI, infrastructure, and consulting solutions for Kyndryl’s enterprise clients. Leading customer relationships, major deals, costing, proposals, and contract handover.

Posted 8/12/2026full-timeNew York City • New York, Pennsylvania, Texas • 🇺🇸 United StatesSenior💰 $155,040 - $279,120 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing integrated solutions for public and private cloud environments, with a strong focus on customer relationship management and solution design. Capable of leading complex deals and aligning technology trends with business needs to deliver value to clients.

Highest-signal resume keywords

Cloud Architecture DesignCustomer Relationship ManagementSolution DesignProposal DevelopmentTechnology Trend Alignment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Integrated Solutions DevelopmentCosting MethodologiesRisk Identification and MitigationBusiness-Commercial AcumenSales Pursuit Support

Soft Skills

Exceptional CommunicationProactive LeadershipConcept Evangelizing

Certifications & Qualifications

Bachelor’s Degree or Higher

Industry Keywords

Public CloudPrivate CloudInfrastructureAutomationAgentic AI

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop complex integrated solutions for Kyndryl public and private cloud, applications, data and AI, infrastructure, projects, and consulting services
Deliver value directly to customers
Develop and manage customer relationships with solution decision makers in Infrastructure and Customer Line of Business organizations
Own the end-to-end customer solution, including risk identification and mitigation, cost, profit, and deliverability
Lead customer technology discussions up to CTO/CIO level
Prepare, develop, and evaluate organizational responses to requests for proposals
Research and understand sales markets, industries, customers, and competitors
Identify customer business challenges and create unique, value-focused technical solutions
Lay the groundwork to acquire and support customers before closing sales
Create overall solution designs, including project setting, direction, expectations, and implementation
Gather critical information, select and implement appropriate business actions, and adjust as needed
Monitor customer interactions and ensure products and services address customer requirements and concerns
Lead development of costing methodologies and globally consistent cost models
Interlock with service offering management teams and offering owners on service definitions, cost drivers, labor ratios, and cost model factors
Support contract negotiations through signature and complete engagement hand-over

Requirements

What you’ll need

Minimum of 5+ years of demonstrated technology skills coupled with business-commercial acumen
Concept evangelizing ability
Strong market connections, including up to CxO level
Ability to lead and create large complex deals through proactive leadership
Deep understanding of technology and business trends, including infrastructure, public and private cloud offerings, applications, automation, and agentic AI
Ability to align technology trends with Kyndryl offerings
Ability to work with internal stakeholders and external client ecosystems to create and close large, complex deals exceeding $10M TCV
Exceptional communication abilities to articulate solutions and differentiation
Ability to travel up to 50%
Bachelor’s degree or higher preferred
Experience in consulting or advisory roles supporting customer solution design preferred
Knowledge of hybrid and cloud architecture design preferred
Experience supporting sales pursuits through presentations, proposals, or solution workshops preferred

Benefits

Comp & perks

Hands-on experience
Learning opportunities
Chance to certify in all four major platforms
Medical and dental coverage
Disability benefits
Retirement benefits
Paid leave
Paid time off
Eligibility for Kyndryl’s discretionary annual bonus program, based on performance
Sales commission plan for sales commission eligible roles
Employee learning programs with access to certifications including Microsoft, Google, Amazon, Skillsoft, and more
Company-wide volunteering and giving platform
Opportunities to donate, start fundraisers, and volunteer