Associate Director, Customer Partner

Kyndryl

Customer Partner driving profitable growth for Kyndryl’s mission-critical technology services. Managing strategic accounts, P&L, renewals, sales opportunities, and executive customer relationships.

Posted 8/5/2026full-timeRemote • Florida • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end sales processes and account P&L, with a strong focus on driving revenue growth and customer satisfaction in the Consumer and Travel industries. Capable of developing strategic account plans and fostering deep customer relationships to achieve business objectives.

Highest-signal resume keywords

End-To-End Sales Process ManagementAccount P&L ManagementRevenue Growth StrategiesCustomer Relationship ManagementConsumer and Travel Industry Expertise

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Process ManagementAccount Profit and Loss ManagementRevenue Growth AnalysisOpportunity GenerationConsultative Selling

Soft Skills

Open-Minded ApproachEmpathy in Customer RelationshipsCustomer-Focused Mindset

Industry Keywords

Consumer IndustryTravel IndustryAccount ManagementBusiness TrendsTechnology Trends

About the role

Key responsibilities & impact

Create, maintain, and develop deep customer relationships and trusted executive-level connections
Drive profitable growth using a consultative approach and Kyndryl Consult
Lead sales activities from lead generation through closure
Drive new scope and value while minimizing erosion in ongoing business and renewals
Own revenue, profit/loss, growth objectives, and account P&L
Deliver on budget and improve operating margins and account profitability
Increase utilization and billability of account resources
Generate opportunities, close deals, and expand existing work into larger scopes and new capabilities
Build a go-to-market pipeline with partners to pursue and win deals
Develop and execute account strategies for Portfolio or Strategic accounts
Identify and qualify new opportunities and deliver tailored customer solutions
Collaborate with sales team members throughout the account management process
Demonstrate industry expertise and apply external best practices to customer needs
Drive customer satisfaction and ensure account compliance with integrity
Invest in developing people on the account and across Kyndryl
Act as a steward of Kyndryl culture

Requirements

What you’ll need

5+ years of experience managing the end-to-end sales process
5+ years of experience running account P&L of $5M+
Strong knowledge of business and technology trends and industry best practices
Proven experience with revenue growth, costs, profitability, trends, and risks
Open-minded and empathetic approach in customer relationships
Customer-focused growth mindset
May be required to travel up to 50%
Proven success specializing in Consumer and Travel industries
Sales experience in technical solutions
Consumer and Travel industry expertise

Benefits

Comp & perks

Hands-on experience
Learning opportunities
Chance to certify in all four major platforms
Employee learning programs and certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
Company-wide volunteering and giving platform
Diversity and inclusion support through Kyndryl Inclusion Networks
Benefits supporting employees and their families
Medical or religious accommodation for COVID-19 vaccination requirements when applicable