M365 Support Specialist

Kyndryl

M365 Support Specialist diagnosing enterprise infrastructure issues for Kyndryl, which runs mission-critical technology systems. Designing cloud and on-premises integrations, automating workflows, and delivering customer solutions.

Posted 8/5/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates deep expertise in cloud computing, systems engineering, and infrastructure, with hands-on experience in AWS and enterprise IT applications. Capable of diagnosing complex issues, automating processes, and delivering high-impact results while coordinating cross-functional teams.

Highest-signal resume keywords

Cloud Computing ExpertiseAWS Public Cloud ExperienceSystems Architecture KnowledgeWindows and Linux ProficiencyAnalytical Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems EngineeringInfrastructure Solutions PlanningDevOps EngineeringSoftware DevelopmentAutomation of WorkflowsTechnical DocumentationRisk AssessmentProcess ImprovementIntegration of Hybrid Cloud SystemsDesign Techniques and Principles

Soft Skills

Communication SkillsAttention to DetailCollaborationCustomer FocusLogical Reasoning

Industry Keywords

Enterprise ITCloud EnvironmentsCross-Functional Team CoordinationTechnical FeasibilityDisruption-Prevention Strategies

Tech Stack

Tools & technologies

AWSCloudLinux

About the role

Key responsibilities & impact

Diagnose complex issues across servers, networks, cloud environments, and systems to identify root causes
Recommend solutions balancing technical feasibility, timelines, and customer priorities
Test, refine, and automate processes to improve reliability, efficiency, and repeatability
Assess risks proactively and implement disruption-prevention strategies
Plan end-to-end infrastructure solutions across platforms and technologies
Integrate systems in hybrid cloud and on-premises environments
Automate workflows and processes to streamline delivery and reduce errors
Document architectures and procedures for hand-offs, knowledge sharing, and operational continuity
Coordinate cross-functional teams including Architects, Project Managers, and Technicians
Drive project delivery from initiation to completion with attention to quality and timelines
Communicate technical solutions clearly to customers and stakeholders
Deliver tangible, high-impact results that build customer confidence
Expand technical expertise across cloud platforms, enterprise IT systems, and emerging technologies
Apply certifications and qualifications on real projects
Pursue career paths toward Architect or Distinguished Engineer roles

Requirements

What you’ll need

Deep expertise in a specific technology domain such as software development, cloud computing, systems engineering, infrastructure, security, networking, or data and analytics
Enterprise IT application experience
Hands-on experience in at least one of software development, DevOps engineering, systems administration, or systems architecture in the public cloud AWS domain
In-depth knowledge of Windows and Linux operating systems
Familiarity with varied IT concepts, practices, and procedures
Knowledge of design techniques, tools, and principles used to produce technical plans, blueprints, drawings, and models
Logic and reasoning to assess alternative solutions, conclusions, or approaches
Analytical and problem-solving skills with high attention to detail

Benefits

Comp & perks

Partially remote work arrangement
Be Well programs supporting financial, mental, physical, and social health
Certifications with Microsoft, Google, and Amazon
Coaching and hands-on learning experiences
Personalized development goals and continuous feedback
Career-path tools and cutting-edge learning opportunities
Flexible, supportive, hybrid-friendly culture
Opportunities to earn certifications and qualifications
Career paths toward Architect or Distinguished Engineer roles