Senior Associate, HR Services

Kyndryl

Kyndryl HR Services Specialist managing German-speaking employee cases and HR operations across EMEA. Maintaining data, documents, SLAs, and service improvements with HR stakeholders.

Posted 8/6/2026full-timeBudapest • 🇭🇺 HungarySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR Operations, including case management, employee data management, and document processing, while ensuring compliance and accuracy. Proficient in supporting German-speaking markets and collaborating with various HR stakeholders to enhance service delivery.

Highest-signal resume keywords

HR Operations ExperienceCase ManagementEmployee Data ManagementFluent GermanMyKyndryl or Similar HR Service Portals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Case HandlingDocument ProcessingData AccuracySLA ComplianceEmployee Lifecycle Management

Soft Skills

Attention to DetailAccountabilityCollaboration

Tools & Technologies

MyKyndrylServiceNowWorkday

Industry Keywords

EMEA HR OperationsHR Service DeliveryPayroll OperationsHR Business Partners

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Handle employee and manager inquiries through MyKyndryl and the HR ticketing system
Manage HR cases end-to-end in line with defined SLAs and service standards
Resolve requests related to employee lifecycle events, payroll-adjacent inquiries, benefits, and HR process guidance
Maintain accurate employee data
Process HR documentation and support document management tasks in HR systems
Ensure employee records are correct, complete, and compliant with internal and local requirements
Support German-speaking markets while contributing to broader EMEA coverage
Collaborate with Payroll Operations, HR Business Partners, and Tier 2 / Tier 3 teams
Resolve complex cases, manage dependencies, and ensure smooth handovers
Maintain knowledge articles
Identify recurring issues
Contribute to continuous improvement of HR service delivery and operational processes

Requirements

What you’ll need

Experience in HR Operations or HR Services, ideally combining case management and operational HR activities
Strong understanding of HR case handling, employee data management, and document processing
Experience with MyKyndryl or similar HR service portals and ticketing systems
Ability to manage HR cases independently while ensuring accuracy, SLA compliance, and positive employee experience
Experience collaborating with Payroll, HRBPs, and other HR stakeholders
Strong attention to detail and accountability for data accuracy
Fluent English, written and spoken
Fluent German, written and spoken
Preferred: experience in multi-country EMEA HR operations
Preferred: familiarity with ServiceNow or similar HR case management tools
Preferred: experience with Workday or HR master data systems
Preferred: exposure to process changes, transitions, or service improvements

Benefits

Comp & perks

Flexible, supportive environment
Hybrid-friendly culture
Be Well programs supporting financial, mental, physical, and social health
Personalized development goals
Continuous feedback
Certifications with Microsoft, Google, and Amazon
Coaching and hands-on learning experiences
Cutting-edge learning opportunities
Career path and development tools