Jonas Software

Product Manager

• Act as primary product manager for Pike13 products
• Work closely alongside the executive team to identify, plan, and prioritize product requirements
• Conduct market and competitor analysis
• Collaborate with engineering and design teams
• Gather and analyze user feedback

Account Executive

• Generate new business and drive revenue growth
• Own the full sales cycle from initial engagement through contract execution
• Identify prospect needs and deliver effective product presentations
• Maintain accurate and up-to-date pipeline data within the CRM system
• Establish strong initial relationships with new clients during the sales process
• Conduct outbound prospecting through calls, emails, and other channels
• Collaborate with Marketing on lead generation and campaign follow-up
• Negotiate terms and close deals in alignment with company objectives

Support Engineer

• Serve as the first point of contact for technical inquiries via phone and email
• Diagnose and resolve hardware connectivity issues involving printers, barcode scanners, and integrated payment terminals
• Utilize modern AI productivity tools to interpret complex technical logs
• Lead remote training sessions to guide customers through core software functions
• Maintain detailed records of customer interactions in the CRM
• Accurately document troubleshooting steps and identify when to escalate complex issues

Technical Support 1

Account Manager

• Manage and grow relationships within the existing client base
• Drive expansion opportunities and support contract renewals
• Minimize client attrition by ensuring clients realize value from the platform
• Proactively engage clients to identify risks and address concerns
• Balance revenue growth with client satisfaction through outreach and problem resolution
• Conduct outbound calls and outreach to generate add-on sales opportunities
• Collaborate with the sales team on larger or strategic opportunities
• Review, analyze, and manage service contract renewals
• Maintain accurate records in the CRM system
• Support billing coordination as needed and ensure account lifecycle management
• Work closely with support and operations teams to improve client outcomes

Manager

• The Manager is responsible for growing and driving the commercial and customer success of the Nova programme.
• This role focuses on long-term relationships rather than short-term sales.
• Build and manage a portfolio of strategically important customers across the leisure, public sector, and enterprise markets.
• Build strong, trusted relationships with senior decision-makers, including C-Suite, Heads of Service, Directors, and Commercial Leads.
• Develop and maintain clear account plans that align customer objectives with Nova as a platform-level AI solution.
• Identify and convert opportunities for upsell, cross-sell, and solution expansion across existing accounts.
• Deeply understand each customer’s operational challenges and strategic priorities.
• Ensure CRM data, account notes, and forecasts are accurate and up to date.
• Manage contractual compliance, pricing discussions, and commercial risk within your account base.

Strategic Accounts Manager

Marketing

• Assist in planning, executing, and tracking marketing campaigns
• Support lead generation initiatives and business development efforts
• Draft and edit content for newsletters, blogs, and social media
• Manage and schedule social media content
• Assist in organizing webinars, conferences, and trade shows

Marketing Intern

• Build and maintain strong, trust-based relationships with existing clients
• Serve as a primary point of contact for commercial and account-related needs
• Proactively monitor client health and identify early signs of dissatisfaction or disengagement
• Conduct outbound calls and outreach to generate add-on sales opportunities
• Review, analyze, and manage Annual Service Contract renewals
• Maintain accurate and up-to-date records in the CRM system

Sales Development Rep

• Conduct high-volume outbound prospecting via phone, email, and social media to engage with prospects, generate interest, and uncover opportunities
• Demonstrate a true hunter mentality by actively seeking new opportunities, confidently asking for meetings, staying persistent, and using strong persuasive skills to convert objections into opportunities
• Qualify leads through consultative conversations, understanding their needs, and aligning ProviderSoft’s solutions as a fit.
• Schedule meetings and product demonstrations for Sales Representatives, ensuring a smooth and effective handoff
• Build and maintain a robust pipeline of prospects through strategic research, targeted outreach, and database management
• Collaborate with the Sales and Marketing teams to execute and optimize campaigns aimed at generating new leads and nurturing existing ones

Sales Development Representative – Outbound Sales, Marketing

Customer Support

• You will be working to ensure that our Clients can successfully use our software system on an immediate basis
• You will be able to work in partnership with Clients to help answer system and workflow questions and assist Clients in achieving their goals within the system
• You will be responsible for researching potential issues reported, and providing quick and thorough responses
• Working with our Account Representatives, Business Analysts, and Developers alike, you will be applying your knowledge of the system and our customers’ needs and operations to provide personal, exemplary customer service

Client Support Representative

Sales

• Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability
• Responsible for the performance and development of the sales team
• Supporting the team to effectively close sales leads and develop new prospects
• Initiates and coordinates development of action plans
• Assists in the development and implementation of marketing plans as needed
• Conducts one-on-one reviews with the sales team to build more effective communication, to understand training and development needs, and to provide insight for the improvement of all sales and activities
• Provides timely feedback to senior management regarding performance
• Pipeline management and reporting
• Assists all sales personnel in preparation of proposals and presentations
• Controls expenses to meet budget guidelines
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
• Interviews, recommends and hires sales team personnel based on criteria agreed upon by senior management.

VP of Sales – Marketing

• Install, Configure, and Train our customers with the highest quality service to ensure a smooth business transition.
• Outside of implementation projects, you will be available for customer support through designated channels; striving to maintain service level agreements.
• Build and maintain Client relations; understanding and motivating clients through integrity and trust
• Consult with clients and review their current work process to assess their needs
• Assist clients to create and meet milestones while continuing to monitor project budgeted hours
• Discuss requirements and explain functionality to both technical and non-technical individuals or groups
• Proactively assess, clarify, and deliver on customer needs, driving towards the success of their business and our partnership with them throughout the onboarding process.
• Maintain an understanding of our internal applications, processes, customer products, and customer-facing websites

Implementation & Support Specialist

Customer Success Manager

Implementation & Customer Success

IT Support

• Manage endpoint security, vulnerability management, SIEM monitoring, identity and access administration, DNS/email security, secure remote access, and IT operations across Windows, Mac, and selected Linux systems
• Implement formal onboarding and offboarding processes for employee accounts and equipment across all company systems
• Own an IT help desk and ticketing system for support requests
• Own asset management platform to track all company hardware (laptops, desktops, servers, network equipment)
• Deploy and manage an MDM solution across all company endpoints (Windows and Mac)
• Maintain IT policies and documentation covering security, access management, acceptable use, and incident response
• Perform periodic access reviews to ensure proper permissions across all systems
• Manage the office LAN, firewall, switches, and internet connectivity
• Evaluate and upgrade network equipment as needed
• Deploy and manage endpoint security software across all company devices
• Enforce disk encryption on all endpoint devices
• Monitor and manage endpoint patching and OS updates
• Manage DNS and email security configurations
• Monitor the Rapid7 SIEM for security events and respond to alerts
• Enforce MFA across all company systems
• Maintain least-privilege access controls across all platforms
• Manage privileged access with segregated administrative accounts
• Conduct periodic vulnerability assessments and remediate findings
• Maintain an incident response plan and disaster recovery plan, including annual tabletop exercises
• Perform regular internal security audits (exposed services, misconfigurations, EOL software)
• Coordinate with engineering team on server-side security items (agent deployment, hardening, log ingestion)
• Manage core business systems, collaboration suite, and remote-access systems
• Manage password manager administration (vaults, sharing policies, permissions)
• Manage secure remote access
• Manage physical office access control (implement and maintain an electronic access system)
• Ensure timely provisioning and deprovisioning tied to employee lifecycle events
• Oversee backup strategy -- ensure backups are encrypted and regularly tested for restoration
• Provide technical support to approximately 30 employees across Windows and Mac platforms
• Support both in-office and remote employees (approximately 50/50 split)
• Troubleshoot hardware, software, network, and connectivity issues
• Provide patient, clear guidance to less technical staff while respecting the autonomy of technical team members
• Set up and configure new employee workstations and laptops

IT Manager

• New Business Development: Identify and target new accounts and understand customer needs.
• Relationship Management: Build and maintain strong, long-term relationships with clients.
• Presentations & Demonstrations: Deliver engaging sales presentations showcasing Greycon solutions.
• Communication & Feedback: Serve as the primary point of contact for clients and gather feedback.
• Industry Expertise: Stay up to date on the latest trends and challenges in target industries.
• Sales Team Collaboration: Work with the sales leadership to develop sales strategies.
• Proposal & Contract Support: Manage all aspects of proposal development and lead contract negotiations.
• Represent Greycon: Participate in industry events to enhance visibility and generate leads.

Senior Sales Executive

• Building and managing the customer retention experience
• Manage the customer retention strategy end-to-end
• Own the customer satisfaction tracking systems
• Coordinate with the VP of Customer Success
• Identify at-risk customers early using health and usage data
• Meet directly with at-risk customers to understand pain points
• Conduct follow-up calls and surveys with new customers
• Own back-to-base sales to existing customers
• Identify opportunities for Technical Assistance and Training contracts