Jonas Software

Account Manager

• Own and manage a portfolio of strategically important customers across the leisure, public sector, and enterprise markets.
• Build strong, trusted relationships with senior decision-makers, including C-Suite, Heads of Service, Directors, and Commercial Leads.
• Develop and maintain clear account plans that align customer objectives with Gladstone’s solutions and roadmap.
• Increase Gladstone’s market penetration in targeted strategic accounts.
• Identify and convert opportunities for upsell, cross-sell, and solution expansion across existing accounts.
• Lead commercial discussions around acquisitions, contract variations, and long-term agreements.
• Deeply understand each customer’s operational challenges and strategic priorities.
• Collaborate with Customer Success, Support, and Product teams to ensure customers achieve measurable value from the platform.
• Act as the voice of the customer internally, feeding insights into product development, service improvements, and roadmap planning.
• Manage contractual compliance, pricing discussions, and commercial risk within your account base.

Strategic Account Manager

Full-stack Engineer

• Build and ship product features
• Develop and enhance front-end experiences using React and TypeScript, with an emphasis on performance, accessibility, and clean design patterns.
• Translate product requirements into scalable implementations that are easy to support across many collegiate clients and configurations.
• Work with APIs (REST/JSON) to integrate data for live stats, schedules, rosters, content, streaming, and admin tools.
• Collaborate in an Agile environment
• Partner with Product Owners and cross-functional stakeholders to refine requirements, identify edge cases, and ensure we deliver the right solution.
• Participate in sprint planning, estimation, daily collaboration, demos, and retrospectives.
• Communicate tradeoffs clearly—balancing speed, quality, and long-term maintainability.
• Write unit tests and automated tests for new and existing functionality (Jest/React Testing Library or equivalent).
• Improve reliability through thoughtful error handling, logging, and defensive UI patterns—especially for live event workflows where uptime matters.
• Participate in code reviews and contribute to engineering standards, patterns, and shared component libraries.
• Troubleshoot, debug, and optimize production systems; identify root causes and implement durable fixes.
• Refactor legacy areas where needed to reduce technical debt, improve performance, and enable faster feature delivery.
• Contribute to documentation and internal tooling to support development at scale.

Software Engineer

Controller

• Ownership of all accounting operations including general ledger, month-end close, reconciliations, and financial reporting.
• Ensure accurate and timely monthly, quarterly, and annual financial statements.
• Develop, implement, and maintain strong internal controls and accounting policies.
• Oversee compliance with GAAP and relevant regulatory requirements.

• Evaluate AI opportunities and technical feasibility across diverse product stacks and business units
• Embed with business teams to map workflows, identify pain points, and prototype AI-powered solutions
• Build and iterate on features using LLMs, embeddings, APIs, RAG architectures, and agentic workflows
• Own delivery from prototype through production deployment and user adoption
• Assist with prompt engineering, retrieval pipeline design, and iterative refinement of AI systems
• Integrate AI capabilities with CRMs, ERPs, and legacy systems via APIs, webhooks, or custom connectors
• Build internal tooling to accelerate AI-assisted development and adoption across portfolio companies
• Support evaluations to track quality, performance, latency, and cost of AI systems

Junior AI Software Engineer

Sales

• Conduct market research to gain insights on customer feedback and competitor analysis
• Develop and execute marketing strategies to generate qualified leads
• Manage marketing forecasts, tracking key performance metrics
• Oversee collaboration with third-party agencies and vendors for marketing initiatives

Sales and Marketing Manager

• Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Responsible for the performance and development of the sales team.
• Supporting the team to effectively close sales leads and develop new prospects.
• Initiates and coordinates development of action plans.
• Assists in the development and implementation of marketing plans as needed.
• Conducts one-on-one reviews with the sales team to build more effective communication, to understand training and development needs, and to provide insight for the improvement of all sales and activities.
• Provides timely feedback to senior management regarding performance.
• Pipeline management and reporting.
• Assists all sales personnel in preparation of proposals and presentations.
• Controls expenses to meet budget guidelines.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Interviews, recommends and hires sales team personnel based on criteria agreed upon by senior management.

VP of Sales, Marketing

Marketing

• Own execution of blog posts, case studies, whitepapers, customer stories, landing pages, and email campaigns
• Develop and manage sales enablement collateral including pitch decks, one-pagers, competitive battle cards, and industry briefs
• Support thought leadership content including executive ghostwriting, industry insights, and trend commentary
• Execute and optimize digital campaigns across email, website, and paid channels
• Manage HubSpot workflows, lists, email automation, and campaign reporting
• Maintain CRM alignment between HubSpot and Salesforce
• Assist with SEO initiatives and website content updates
• Use AI content-generation tools to accelerate production while maintaining brand voice and accuracy
• Support industry trade shows, customer events, and partner initiatives
• Coordinate webinar logistics, promotion, follow-up, and repurposing of content
• Develop post-event nurture campaigns and sales follow-up materials

Marketing Specialist

Business Development Rep

• Driving sustainable revenue growth by identifying, engaging, and converting prospective customers through disciplined outbound sales processes
• Establish and execute a disciplined outbound sales process
• Build and maintain a healthy sales pipeline; actively move prospects through each stage
• Focus initial prospecting efforts on Community Action Agencies nationwide as the primary target market
• Monitor and report on revenue metrics and progress toward targets
• Partner with the executive team to refine the value proposition and messaging for target audiences
• Conduct effective discovery conversations to understand prospect pain points
• Match prospect needs to relevant empowOR features and develop tailored demonstration plans
• Develop and deliver accurate quotes in coordination with Sales and Admin Coordinator

Business Development Manager – Outbound

• Establish and execute a disciplined outbound sales process
• Build and maintain a healthy sales pipeline; actively move prospects through each stage
• Track key sales metrics including outreach volume, time to close, and conversion rates
• Focus initial prospecting efforts on the approximately 1,000 Community Action Agencies nationwide as the primary target market
• Identify and research additional target markets and customer segments beyond the core CAA focus
• Monitor and report on revenue metrics and progress toward targets
• Define and communicate empowOR's value proposition
• Create "pieces of value" that support outbound outreach and build credibility with prospects
• Develop audience-specific approaches and messaging for different nonprofit customer types
• Build relationships with prospective customers and conduct effective discovery

Artificial Intelligence

• Lead the full-scale transformation of business units from SLDC to AI DLC by year-end.
• Architect and deploy a scalable AI operating model across all business units.
• Embed AI into core workflows: delivery, operations, client lifecycle, and decision-making.
• Drive quantifiable gains in margin, productivity, quality, and speed.
• Institutionalize AI as a core enterprise capability — not a side initiative.
• Own roadmap, execution, adoption, governance, margin expansion and performance.

Chief AI Officer

Operations

• Lead, mentor, and develop the Onboarding, Risk, and Underwriting teams to ensure high performance and continuous professional growth.
• Oversee the full merchant onboarding lifecycle, including application intake, verification, documentation, and activation.
• Manage underwriting operations, ensuring timely and accurate risk assessments, consistent application of approval guidelines, and appropriate escalation practices.
• Monitor portfolio risk by analyzing behavior, transaction trends, and early warning indicators to identify and mitigate potential exposure.
• Establish, refine, and enforce risk policies aligned with industry standards, regulatory requirements, and card brand rules.
• Collaborate with Legal, Compliance, Product, Engineering, and Support to streamline workflows and resolve escalations.
• Optimize operational efficiency by identifying bottlenecks, recommending improvements, and implementing automation where appropriate.
• Ensure high-quality data management, accurate reporting, and visibility into operational KPIs for leadership.
• Participate in initiatives related to fraud prevention, compliance, and PayFac regulatory obligations.
• Support system enhancements, including evaluating tools and partnering with Product/Engineering on requirements and testing.
• Willingness to travel for work assignments and maintain a valid passport.
• Participate in after-hours on-call rotation as required by leadership.

Payment Operations Manager

Customer Support

• Lead, mentor, and develop the Merchant Support and Technical Support teams to ensure high performance and professional growth.
• Oversee resolution of complex merchant issues and ensure compliance with SLAs.
• Collaborate with internal teams (Risk, Underwriting, Product, Engineering) to manage escalations and improve processes.
• Monitor team performance metrics and implement strategies to enhance merchant satisfaction.
• Drive improvements in merchant experience by monitoring NPS trends, analyzing feedback, and implementing targeted action plans to increase satisfaction and loyalty.
• Manage reporting and analytics to provide visibility to leadership and identify trends.
• Participate in initiatives for fraud prevention, compliance, and operational efficiency.
• Ensure adherence to PCI compliance and industry best practices.
• Contribute to process improvement projects and support system enhancements.
• Flexibility to travel for work assignments when necessary.
• Willingness to participate in the on-call schedule for after-hour support as assigned by leadership.

Customer Experience Manager

Director

• Define and execute the R&D vision, strategy, and multi-year technology roadmap aligned with corporate objectives.
• Lead innovation initiatives across cloud, SaaS, AI/ML, automation, and emerging legal technology trends.
• Champion adoption and governance of AI DLC methodology, ensuring responsible, ethical, secure, and scalable AI integration into products.
• Evaluate and implement emerging technologies that strengthen RBRO’s competitive advantage.
• Contribute to executive planning, budgeting, and long-term product strategy.
• Establish and operationalize AI DLC best practices including data strategy, model development, validation, governance, and monitoring.
• Ensure AI initiatives align with regulatory, legal, and ethical standards relevant to legal technology markets.
• Implement AI/MLOps practices for scalable, reliable AI model deployment and monitoring.
• Drive cross-functional alignment between engineering, product, and QA teams.
• Provide full strategic and operational oversight of the Software Development Life Cycle (SDLC).
• Lead Product, Development, QA, and Architecture teams by setting priorities and measurable goals.
• Ensure projects are delivered on time, within scope and budget, and aligned with business value.
• Establish development standards, architecture governance, and secure coding practices.
• Continuously improve development velocity, product quality, and engineering efficiency.
• Inspire, mentor, and grow high-performing multi-disciplinary, multi-national R&D teams.
• Foster a culture of innovation, accountability, transparency, and continuous improvement.
• Build succession plans and leadership bench strength within R&D.
• Promote collaboration between technical and non-technical stakeholders.
• Oversee system architecture ensuring scalability, performance, and security.
• Guide modernization initiatives including cloud-native and microservices architectures.
• Maintain high standards in quality assurance, automation, and DevOps.
• Ensure cybersecurity best practices and data protection standards are embedded into all development processes.
• Provide technical insight and strategic guidance to the executive leadership team.
• Communicate progress, risks, innovation initiatives, and ROI to senior leadership.
• Partner closely with Sales, Customer Success, and Marketing to align product innovation with market demand.
• Represent RBRO Solutions in industry forums and technology partnerships.

Director, R&D

• Own execution of blog posts, case studies, whitepapers, customer stories, landing pages, and email campaigns
• Develop and manage sales enablement collateral including pitch decks, one-pagers, competitive battle cards, and industry briefs
• Support thought leadership content including executive ghostwriting, industry insights, and trend commentary
• Execute and optimize digital campaigns across email, website, and paid channels
• Manage HubSpot workflows, lists, email automation, and campaign reporting
• Maintain CRM alignment between HubSpot and Salesforce
• Assist with SEO initiatives and website content updates
• Use AI content-generation tools to accelerate production while maintaining brand voice and accuracy
• Support industry trade shows, customer events, and partner initiatives
• Coordinate webinar logistics, promotion, follow-up, and repurposing of content
• Develop post-event nurture campaigns and sales follow-up materials
• Assist with customer advocacy initiatives and user-generated content

• Conduct product calls to all existing clients to generate back to base software add-ons for sales team
• Conduct customer well being calls to sell back to base consulting/training opportunities for the Professional Services group
• Enter data into the Salesforce database; qualify leads and process orders for add-ons
• Maintain lead status and track opportunity status in Salesforce
• Staff booths at industry trade shows (may require up to 20 days travel per year)